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Should Ten Club pay the UPS fee?
I believe this mainly concerns the international customers who bought the Super deluxe set. It's been discussed in the "Message from UPS to our European Super Deluxe Customers" thread, but the discussion thread is quite long and everyone don't have time to read all the comments so I start a new thread with the following question:
Should Ten Club pay the UPS fee of $15 or 11,50 euros that I been informed they'll charge for the work at the customs?
Some customers in Europe have been asked to pay a lot more, like the guys in Portugal and Greece, for example.
It's of course in place that we have to pay VAT for products from outside the EU, but if Ten Club would've sent the set with USPS we could have (1), if we were lucky, picked up the package at the post office without paying VAT or (2) picked it up ourself at the customs, paying the VAT but without having to pay the UPS fees.
With the $50 shipping, I definitely think Ten Club should have chosen a deal with some delivery firm or chosen USPS (or done a better deal with UPS), so that NO additional fees would bee added, except for possible VATs or custom fees.
Is a refund of the UPS fee in place here, and is it possible Ten Club will do it?
Should Ten Club pay the UPS fee of $15 or 11,50 euros that I been informed they'll charge for the work at the customs?
Some customers in Europe have been asked to pay a lot more, like the guys in Portugal and Greece, for example.
It's of course in place that we have to pay VAT for products from outside the EU, but if Ten Club would've sent the set with USPS we could have (1), if we were lucky, picked up the package at the post office without paying VAT or (2) picked it up ourself at the customs, paying the VAT but without having to pay the UPS fees.
With the $50 shipping, I definitely think Ten Club should have chosen a deal with some delivery firm or chosen USPS (or done a better deal with UPS), so that NO additional fees would bee added, except for possible VATs or custom fees.
Is a refund of the UPS fee in place here, and is it possible Ten Club will do it?
Stockholm - 07/07/2012
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Well there is one thing for sure about responsibility: someone has to take it.
Us, fans have completed our "task" when we paid the price of the item plus delivery. (140+50 $)
We separately take our own responsibility when paying the above cost, fees (custom, VAT - ??? $).
What about the responsibilty of UPS and/or Ten Club? What are they doing about it, eh?
prague.seattle1.seattle2.chicago1
As I wrote: everyone don't have time to read all the posts and with this new thread that I started I want Ten Club to take their responsibility and not just say that "it's ok for you to pay a little to UPS, but not too much" is not satisfying for me.
In what country do you live?
You only need to read the first one. SLH's post. It will be sorted - they are working on it.
A new thread was really not necessary.
And you might be able to collect from customs in Finland but you can't in the UK and the post office is charging just £3 less than UPS to collect the VAT (they charge £8 handling fee)
How many people would have preferred to wait at least 2 extra weeks rather than pay an extra £3?
Yes, I read SLH's first post and in he's second he wrote:
"here is the latest:
If there is a "reasonable" customs/duty tax imposed, you should not refuse the shipment. All International shipments are subject to customs/duty taxes imposed by your country. The value of the Super Deluxe Box set is marked $100. If the charge is "excessive", meaning 75+ euros, refuse the shipment until we can get this figured out. If you have questions, please contact <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> or the UPS contacts listed above. Please CC <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> on all UPS contact so I have a record of what's going on.
If you have already paid, hang tight. We are working on a solution.
I will update this post as I get more info from UPS.
SLH"
I really think they also should be working on a solution regarding the UPS fees (or brokerage fees), that I wrote when I started this tread and that's why I started a new one. SLH's message says to me nothing about the 11,50 euro (~$15) UPS fee that I wrote about. That fee is not VAT which I do understand I have to pay.
http://www.posti.fi/english/pricesandin ... to_Customs
in other words, consider yourself lucky they used UPS because your post office would have charged you €17.60 instead of €11.50 for the same thing :roll:
what was the initial $50 for? who did that go to? what could that have been spent on if we paid the VAT separately? has all $50 of it gone to UPS for each delivery? some to TC?
A breakdown of that would be helpful. I dont mind paying couriers or paying VAT. I do mind paying $50 shipping that doesnt seem to pay for anything.
http://www.posti.fi/english/pricesandin ... to_Customs
in other words, consider yourself lucky they used UPS because your post office would have charged you €17.60 instead of €11.50 for the same thing :roll:[/quote]
Yes, that's the only post office we have (nowadays called Itella, instead of Posti, because of a more international name). Thanks for the info about those fees. I didn't know they charge those.
I've only been once in business with the customs when importing something from the US to Finland and that time I was lucky. I had ordered The Doors Vinyl Box set (7 LPs) from amazon.com and received a notification from the post office that it had to be custom cleared: the value was more than our 45 euro limit so I had to pay VAT. I went to the customs office near the harbor to pick it up and my turn came after almost an hour of waiting. So this customs guy comes with a big white bag in which the cartridge box was and there was a piece of paper with a sticker on the which said, Germany and some city there. The guy asked where the product came from and I said Germany like it stated. I said that amazon is a wordwide company with stores in the UK, Germany and US so I told him it's probably from Germany like it said. After a few minutes of wondering and computer checking for codes we came to the conclusion that he can't take any VAT from me because he couldn't prove it came from the outside of the EU. So I went home with my box without paying a cent at the customs.
firstly, i feel for you europeans with the fees...always sucks, customs and the like. when i sent things home from englad while away at school, used a private broker to save, and it still cost a fortune...and this is years ago! however, i will guess that most, if not all, of that $50 did indeed go to UPS simply to ship your 8 pound SDE from SEATTLE...to whatever EUROPEAN city or town you reside. that's a long and expensive trip, whether a package or a person.
seriously, i send numerous packages to friends in various cities in europe every year. small packages, none too heavy, from NY - much closer than seattle - and have spent at times $20 to ship tru the post office. it IS pricey to mail packages abroad. also, i am going to guess since 10c offered a flat rate for shipping for all international orders, they did not fully know all the various costs associated per country. no 'excuses'.....just sayin'. have you ever ordered anything else from the US that heavy with expedited delivery? i am merely curious, b/c as i said....even using the post office - which is cheaper and slower - still pretty pricey...so i would be unsurprised if all of the $50 went solely to UPS for expedited delivery.
Let's just breathe...
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Amazon is one you always get caught with theses days...they went overboard in the early days with under-declaring and now Amazon boxes are a big red flag for customs.
thanks, and im not annoyed over it, just funny that some people say theyre totally unsurprised. I do buy online from the states a fair bit - but this postage cost me $111 ($50 + $61 at the door) in total. The VAT was fine, at $40. so thats $70 shipping. That seems to be an average for european customers. and UPS didnt have the values of the package printed on them. Thats the first time ive seen that. Its just weird, thats all. If its legal, its not good practice.
UPS were delivering hundreds/thousands of these? surely some discount would be given? The costs through the post office are high because they're individual orders, this was a B2B setup, the comparison isnt the same.
i bought from 10c cos theyve always sent me stuff promptly and in one piece at low cost. I shouldve researched who they were hiring to deliver it, but hey, live & learn.
Hehe, glad to help as long as we helped save US Customers some money.
Thats the price of importing - be aware of this when you order online internationally and deal with it.
I paid close to $75 in customs fees to get the 2003 tour cds that I ordered from 10C. ordered in 3 legs, and got nailed by customs on the 2nd & 3rd shipments.
Don't get me wrong, I sympathize for those people who got royally screwed by the customs fees in thier country. But when you chose to buy something from another country you should take some responsibility for your own decisions and know the consequences.
Honestly, judging by having to wait 4 weeks or more for Live at the Garden/Lost Dogs, Live at the Gorge and the self titled album I didn't expect to see my box set arrive before Easter. This is something I've learned to deal with when it comes to ordering from the US. We might be right next door here in Canada, but that doesn't make the process go any faster with regular mail.
The fee is not a UPS fee - its a Customs fee. You'd get this fee even if it went regular mail, it would just take longer to arrive. I suggest you take it up with your government.
and how to do it right
~~~~~~~~~~~~~~
After the discussion in this thread I think I can say that I've learned that it's the way you wrote at the end :( .
The reason I ask is I'm in the US and I've ordered several expensive collectors Transformers toys direct from Japan before, and I've never had to pay custom fees or anything like that. It was delivered via the USPS once it got to the US, so is that why?
And I wanna say the shipping cost is usually around the $30 range.
It just seems ridiculous to me that people in Europe should have to pay any extra charges on this. Including this 'VAT' fee I keep hearing about.
more need to be done to let us know of extra charges before we order.as ive bough load from ten in the past and paid no more when good arrive.
gutted
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Customs/duties & VAT are a country by country thing - 'government' charge.
Extra fees - UPS charge for sorting VAT out + other unknowns.
VAT - Value Added Tax. Americans will have local taxes (state by state). Same kind of thing.
You just need to find out for yourself what's the regulation in your country of importing goods from outside EU, if you live in a EU country. Like we've discussed in the thread every country has it's limits on collecting the VAT (Value Added Tax). We have the 10€ limit = the products value must be under 45 € with our VAT of 22% 45€ x 0,22 = 9,9 €. If it's over 45€ the VAT will be collected at the customs. No duty will be collected in the EU if the value is under 150€. Those kiwis are lucky because they don't collect those taxes we do in Europe.
The best place to find out these regulations is probably the customs website of your country. Yes, Ten Club should have warned us, but it woudn't have been good business for them... it would've certainly been fair but now we all know, thanks to this forum.
We who knew took the chance of having it without paying the VAT. I did know about the risk of the package being caught in the customs if sent by USPS, but with UPS we just couldn't get lucky. This is a thing Ten Club could have warned about, too.
In this thread I've learned that if it would have been caught in the customs I'd probably would've end up paying more to the post office or customs for clearing it out myself -(don't know about every country's rules)- than with this UPS fee that they take for the paperwork. With UPS most of us has to pay this fee.
Don't know about the Kiwis
VAT is a shortening on Value Added Tax. Every country has it's laws of how many percentages (%) of a products price this is. It depends on the product. In our Nordic welfare countries (Denmark, Norway, Sweden and Finland) we have high taxes so that we can have a welfare country. This means we have public schools, health care, roads etc. Our children don't have to pay for their education and they get health care for free if they get sick. We also pay quite high income taxes so that the public economy would be financed. Other EU countries also have quite high taxes, even though not as high as the Nordic countries.
In Finland our VAT for CDs, DVDs etc is 22%.
I do believe you have to pay some taxes in the US, too, even though you don't know about it
Read the posts in this thread to find out that UPS take appr. $20 and the rest is VAT (yes, taxes).