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ARRGH!!! Virus protection!!!

JeanieJeanie Posts: 9,446
edited October 2007 in Technical Stuff and Help
Call me computer illiterate ( I am ) but surely this upgrading your virus protection shouldn't be so bloody hard!!!!! :(

It's driving me MENTAL!!!!
NOPE!!!

*~You're IT Bert!~*

Hold on to the thread
The currents will shift
Post edited by Unknown User on

Comments

  • Brisk.Brisk. Posts: 11,561
    all you do is download the lastest updates?
  • normnorm Posts: 31,146
    you're computer illiterate.


    you asked....:p


    what exactly is the prob?
  • wolfbearwolfbear Posts: 3,965
    I feel for ya. It seems almost anytime I go to do something new on the computer it's a headache and takes hours. I do have to say that even our computer guy has troubles occasionally, which makes me smile even though I'm paying for it. :D
    "I'd rather be with an animal." "Those that can be trusted can change their mind." "The in between is mine." "If I don't lose control, explore and not explode, a preternatural other plane with the power to maintain." "Yeh this is living." "Life is what you make it."
  • JeanieJeanie Posts: 9,446
    I BrisK I wrote:
    all you do is download the lastest updates?

    We do download the updates as they come in but it was time to pay up for the next year and there's been a wee problem with the updating. We prefer to update it each year when it's due by getting the new cd at Officeworks. Which I did. But it's still being evil!
    NOPE!!!

    *~You're IT Bert!~*

    Hold on to the thread
    The currents will shift
  • JeanieJeanie Posts: 9,446
    cutback wrote:
    you're computer illiterate.


    you asked....: p


    what exactly is the prob?


    :p yeah, how did I know that you'd say that? ;)

    Got the new cd, loaded it in last night did all the product key crap and delete the old package blah, blah, blah. It ran a scan. All is good EXCEPT that I needed to run back up. WHICH TOOK HOURS!! ( I think that's on account of me not doing it for a LONG time :o ) So fine FOUR back up discs later it's still crapping on about this bloody update thing that appeared MONTHS ago and wouldn't let me update. Says it can't connect. :rolleyes: I'll give it connection! So now it's sitting there. Half finished and not being very bloody helpful at all. I suspect it may have something to do with the wireless broadband from hell that we have that is absolutely USELESS and has never worked. BUT who the hell wants to have that conversation with the charmers at my service provider AGAIN???? Not me! And seriously we know the bloody thing doesn't work and so did the old virus protection so what it's carrying on now for I'll never know! anyway, rant over. :o You know this stuff does my head in!
    NOPE!!!

    *~You're IT Bert!~*

    Hold on to the thread
    The currents will shift
  • JeanieJeanie Posts: 9,446
    wolfbear wrote:
    I feel for ya. It seems almost anytime I go to do something new on the computer it's a headache and takes hours. I do have to say that even our computer guy has troubles occasionally, which makes me smile even though I'm paying for it. :D

    Yeah, that fits with my very sexist theory about computers, but I should probably not say anything here! :D
    NOPE!!!

    *~You're IT Bert!~*

    Hold on to the thread
    The currents will shift
  • normnorm Posts: 31,146
    ya know we computer guys have feelings too.......now maybe i won't help.....:p






    ah jeanie, best i can tell ya is if it's possible, uninstall the virus software and reinstall using the latest version of the software.....:)
  • JeanieJeanie Posts: 9,446
    cutback wrote:
    ya know we computer guys have feelings too.......now maybe i won't help.....: p

    :D Now don't go getting all offended.
    You know I didn't mean you! I just think computers are a whole lot of boy thinking in one little box. Practically impossible to work out if you're a girl! :D

    cutback wrote:
    ah jeanie, best i can tell ya is if it's possible, uninstall the virus software and reinstall using the latest version of the software.....:)

    Oh I did that already honey. I know I don't tell it very clearly, but that's the first thing that happened. I mean it must be working to some extent coz all the little icons have changed and there's a whole bunch of new fancy stuff on my screen. :D

    I feel so sorry for you, because I know I drive my brother NUTS when I try to explain stuff to him regarding the computer and he's normally sitting in front of it! How you even get the jist of what I'm waffling on about without being able to see, I'll never know! :D
    NOPE!!!

    *~You're IT Bert!~*

    Hold on to the thread
    The currents will shift
  • normnorm Posts: 31,146
    Jeanie wrote:
    : D Now don't go getting all offended.
    You know I didn't mean you! I just think computers are a whole lot of boy thinking in one little box. Practically impossible to work out if you're a girl! : D

    it's not so much a guy thing, it's a computer geek thing...the guys that invent this shit are the same ones that can translate klingon....:eek:

    Jeanie wrote:
    Oh I did that already honey. I know I don't tell it very clearly, but that's the first thing that happened. I mean it must be working to some extent coz all the little icons have changed and there's a whole bunch of new fancy stuff on my screen. : D

    perhaps the update failure is on the other end....try it later...:o
    Jeanie wrote:
    I feel so sorry for you, because I know I drive my brother NUTS when I try to explain stuff to him regarding the computer and he's normally sitting in front of it! How you even get the jist of what I'm waffling on about without being able to see, I'll never know! :D

    you've never met my family....:p.....i think i attract nutty people....i like it.....normal people are boring.....:)
  • JeanieJeanie Posts: 9,446
    cutback wrote:
    it's not so much a guy thing, it's a computer geek thing...the guys that invent this shit are the same ones that can translate klingon.... : eek:

    yeah, how embarassing, :o but I kinda admire that and find it a wee bit sexy! :D

    cutback wrote:
    perhaps the update failure is on the other end....try it later...: o

    ok so it says:

    Transaction Security ~ Secure
    Back Up and Restore ~ Protected
    PC Tune Up ~ Optimized

    Tis just this first little sucker called

    PC Security ~ Not secure
    Then it says: At risk. Your pc may not be protected from the latest known risks and outbreaks.

    Cool. No problem, so I click on the little red update button and it says:

    LiveUpdate failed. Could not connect to the Live Update server.

    ok still cool I go to help and it says: if you are having trouble connecting to the internet contact your service provider. But obviously I'm not having trouble connecting to the internet because I'm here aren't I?

    There was this update and I just know that it is about the update. Coz that sucker has been busting my chops FOR MONTHS NOW!!!
    There was also this other little box before that explained a little about the update bizo but I can't get it to come back up and I can't find it either. Anyway, I'll just keep pressing buttons. Something's bound to make sense sooner or later right? :D

    cutback wrote:
    you've never met my family....: p.....i think i attract nutty people....i like it.....normal people are boring.....: )

    haha! and you my dear have not met my family!! :D hehe! I reckon let's get em together in the same room and sit back and watch! :D Be a complete cack I reckon!
    NOPE!!!

    *~You're IT Bert!~*

    Hold on to the thread
    The currents will shift
  • normnorm Posts: 31,146
    Jeanie wrote:
    ok so it says:

    Transaction Security ~ Secure
    Back Up and Restore ~ Protected
    PC Tune Up ~ Optimized

    Tis just this first little sucker called

    PC Security ~ Not secure
    Then it says: At risk. Your pc may not be protected from the latest known risks and outbreaks.

    Cool. No problem, so I click on the little red update button and it says:

    LiveUpdate failed. Could not connect to the Live Update server.

    ok still cool I go to help and it says: if you are having trouble connecting to the internet contact your service provider. But obviously I'm not having trouble connecting to the internet because I'm here aren't I?

    There was this update and I just know that it is about the update. Coz that sucker has been busting my chops FOR MONTHS NOW!!!
    There was also this other little box before that explained a little about the update bizo but I can't get it to come back up and I can't find it either. Anyway, I'll just keep pressing buttons. Something's bound to make sense sooner or later right? : D

    if ya feel adventurous, go to the support website for the software maker and search the error.....this sounds like this is a common error....what ever that means...:p

    Jeanie wrote:
    haha! and you my dear have not met my family!! : D hehe! I reckon let's get em together in the same room and sit back and watch! :D Be a complete cack I reckon!

    do we have to be there? :D:D:D
  • JeanieJeanie Posts: 9,446
    cutback wrote:
    if ya feel adventurous, go to the support website for the software maker and search the error.....this sounds like this is a common error....what ever that means...:p

    I'm gonna wait till the Mumma comes home. That way if it stuffs up I can blame her! :D




    cutback wrote:
    do we have to be there? :D

    I was thinking like a spying from a safe spot you know? Not actually being amongst it!!! :eek: :D
    NOPE!!!

    *~You're IT Bert!~*

    Hold on to the thread
    The currents will shift
  • JeanieJeanie Posts: 9,446
    HA!! :D

    CB I did it!!!

    One computer down, one to go!!

    You'd think that these inanimate objects would learn not to mess with me! ;)
    NOPE!!!

    *~You're IT Bert!~*

    Hold on to the thread
    The currents will shift
  • normnorm Posts: 31,146
    Jeanie wrote:
    HA!! :D

    CB I did it!!!

    One computer down, one to go!!

    You'd think that these inanimate objects would learn not to mess with me! ;)


    yea!!!! :D
  • JeanieJeanie Posts: 9,446
    cutback wrote:
    yea!!!! : D

    hehe! :D You mean WOOOOOHOOOOOOOOOO GO JEANIE!!!! :D Right? ;)

    I did have to ring Symantec and it was to do with that old update that wouldn't load and a couple of other things that needed to be fixed. The technical support fella was brilliant!! :)

    Of course I hung up BEFORE I'd started trying to load the damn thing onto the other computer and of course when I did try I started getting dodgy messages! But that's cool, I'll just have a go at it tonight.

    Anyway, thanks for your help love. :)
    NOPE!!!

    *~You're IT Bert!~*

    Hold on to the thread
    The currents will shift
  • Slip KidSlip Kid Posts: 1,175
    Windows viruses thousands, OS X? 0
    I just don't trust anything that bleeds for five days and doesn't die.
  • JeanieJeanie Posts: 9,446
    Slip Kid wrote:
    Windows viruses thousands, OS X? 0

    What are you psychic? ;)

    Can't believe you dragged this old chestnut up today when my virus protection is pissing me off again!!! :mad: :rolleyes: :(
    NOPE!!!

    *~You're IT Bert!~*

    Hold on to the thread
    The currents will shift
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