When Icons Don't Appear in Goods...

SkeeterB

Now that the dust has settled and there's no stampede to get tickets or posters in the Goods section, I figured I'd bring up the two situations that have occurred in the past 4 months.....when some users did not see The Vic tix icon not appearing in the Tickets section when it went on sell, and when some users did not see the icon for The Gorge poster when it went on sell.

I've put this in this thread specifically. The reason being is that for starters, I'd like to know what causes this issue (I'm a curious individual). Also, I'd like to know how to prevent this from happening in the future - whether there's something we can do on our client end, or whether something has or will be done on the server side.

I'm not complaining about the situation, but just am very curious to why this happens. I figured this would be a good time to ask, since there's not a ton going on right now.

Get_Right

Dont Gimmee No Lip wrote:

Now that the dust has settled and there's no stampede to get tickets or posters in the Goods section, I figured I'd bring up the two situations that have occurred in the past 4 months.....when some users did not see The Vic tix icon not appearing in the Tickets section when it went on sell, and when some users did not see the icon for The Gorge poster when it went on sell.

I've put this in this thread specifically. The reason being is that for starters, I'd like to know what causes this issue (I'm a curious individual). Also, I'd like to know how to prevent this from happening in the future - whether there's something we can do on our client end, or whether something has or will be done on the server side.

I'm not complaining about the situation, but just am very curious to why this happens. I figured this would be a good time to ask, since there's not a ton going on right now.

Im curious-and would like to know how to fix it

it happened to me with the vic and the gorge

SkeeterB

Wedge, please help us out on this.

Thanks!

IAmMyself

I have been curious as well.
Also, I clicked on the icon 3 different times to buy, then was redirected to pay, and then was told it was sold out. I'm speaking of the vic.
I don't want to come off like I'm complaining, because I appreciate so much what the 10c does, I just want to do whatever I have to, to prevent it from happening again-I'm sure it has something to do with my lack of computer knowledge.

SkeeterB

bumpity bump....

under this forum, it says "Technical Stuff and BBS Help After you've read the FAQ...ask, we're an ear"

Hopefully, someone (Wedge) can assist in answering this question

wedge

It seems that what some people encountered was a proxy/cache error. Basically the information that some people received (images etc) took longer to reach other users despite that information being released at/on the same source.
Due to equipment differences, ISP routes and heavy traffic coupled with other vague issues of internet use, some people were able to see things that others apparently did not immediately see.
While no online vendor can take responsibility for the performance of the internet as a whole, nor of the provisioned methods users choose to connect with (unless they wholly own them), we have made some changes aimed at "pushing" cache information in the future out to users to alleviate any bottlenecks that may lie in between users and the store. We cannot provide any guarantees but the aim is to further speed up the reception of data to all users even under heavy load.
All online stores, cell networks (eg: delayed voicemail etc) are susceptible to such issues, especially under heavy load. But you can significantly reduce your chances of delays with the TC site (and any other) by making sure your browser is up to date, caches are clean and cookies are working.

At the end of the day we want you to have a good online experience and have taken note of technical difficulties experienced by users regardless of their source.

SkeeterB

wedge wrote:

It seems that what some people encountered was a proxy/cache error. Basically the information that some people received (images etc) took longer to reach other users despite that information being released at/on the same source.
Due to equipment differences, ISP routes and heavy traffic coupled with other vague issues of internet use, some people were able to see things that others apparently did not immediately see.
While no online vendor can take responsibility for the performance of the internet as a whole, nor of the provisioned methods users choose to connect with (unless they wholly own them), we have made some changes aimed at "pushing" cache information in the future out to users to alleviate any bottlenecks that may lie in between users and the store. We cannot provide any guarantees but the aim is to further speed up the reception of data to all users even under heavy load.
All online stores, cell networks (eg: delayed voicemail etc) are susceptible to such issues, especially under heavy load. But you can significantly reduce your chances of delays with the TC site (and any other) by making sure your browser is up to date, caches are clean and cookies are working.

At the end of the day we want you to have a good online experience and have taken note of technical difficulties experienced by users regardless of their source.

Thanks Wedge. Very much appreciated!!!