uptight and daft customers...

haffajappa

have really gotten on my nerves today. and this week for the matter.

first off, for the umpteenth time, the photocopier isn't "not working" its on energy saver, flick the 'on' button and stop with the condescending tone in your voice please.

and secondly, Canada Post is to the USPS what La Poste France is to the Royal Mail. Different companies, different rates.

Customer phones: 'what's the postage to send a post card from the US to canada?'
me: umm, i'm not sure... the USPS is a different company than canada post
customer: well, you don't know how much it is?
me: no... i guess it might say on the internet
*silence*
you want me to try and find it?
customer: yes, please do.
me: o...k... *looks*
me: i guess its 42 cents, thats the only rate i can find, but i don't know if that is US or international
(customers are waiting to be served at counter)
customer: *continues asking questions about sending mail FROM united states
me: *continues to take guesses, but telling the customer its still a different company technically and i'm not sure of their rates.
customer: *continues to ask
me: *continues to explain the differences in postal systems.*
me: i'm sorry ma'am, i'm not sure. you'd have to go to the website or contact the USPS, unfortunately i have customers so i cannot look on the internet for you.
customer: (abruptly) ok thanks - hangs up.
customer at counter: unfortunately you have customers? or fortunately. *glares at me*
me (in head): OH COME ON!
me (outloud): ....fortunately? uhm, i wasn't trying to offend anyone, i was just trying to politely let that customer know that i can't help her because you were waiting...

i just can't win today. :eek:

Hitch-Hiker

Assholes
People can be real jerks. you just gotta do your best to rise above and remember that you're smarter than them

haffajappa

Hitch-Hiker wrote:

Assholes
People can be real jerks. you just gotta do your best to rise above and remember that you're smarter than them

oh speaking of jerks, my christian friend came back the other night.
you know, the one who likes to come in 3 minutes before store closing (57 minutes after post office closing) and takes half an hour to sort her paper work, fill out greeting cards, choose videos and wants to mail and fax shit even though i have a bus to catch? then wants G rated movies because shes a minister and she wont watch anything with sex, drugs, nudity, violence, course language... oh but "just wait my sister is in the car and she wants to look around and rent somehting" (WHAT THE HELL IS SHE SITTING THERE FOR THE PAST 10 MINUTES FOR?)

i love people who come in right before you close and intend to stay for 30 minutes. its not like they just wanna grab somethign quick (which i totally don't mind)

this time she came in after i had closed the PO... didnt even thank me for RE OPENING it for her and putting me behind in my work. then she took 40 minutes (FORTY!) to fill out greeting cards and buy postage.

ahhhhhh i hate that lady.

Hitch-Hiker

You should accidentally give her hostel 2 next time she rents something See how she likes that.

haffajappa

Hitch-Hiker wrote:

You should accidentally give her hostel 2 next time she rents something See how she likes that.

I heard margot at the wedding opens up with a masterbating scene.
i should recommend that one... how sinful.

chadwick

doin'the-evolution wrote:

have really gotten on my nerves today. and this week for the matter.

first off, for the umpteenth time, the photocopier isn't "not working" its on energy saver, flick the 'on' button and stop with the condescending tone in your voice please.

and secondly, Canada Post is to the USPS what La Poste France is to the Royal Mail. Different companies, different rates.

Customer phones: 'what's the postage to send a post card from the US to canada?'
me: umm, i'm not sure... the USPS is a different company than canada post
customer: well, you don't know how much it is?
me: no... i guess it might say on the internet
*silence*
you want me to try and find it?
customer: yes, please do.
me: o...k... *looks*
me: i guess its 42 cents, thats the only rate i can find, but i don't know if that is US or international
(customers are waiting to be served at counter)
customer: *continues asking questions about sending mail FROM united states
me: *continues to take guesses, but telling the customer its still a different company technically and i'm not sure of their rates.
customer: *continues to ask
me: *continues to explain the differences in postal systems.*
me: i'm sorry ma'am, i'm not sure. you'd have to go to the website or contact the USPS, unfortunately i have customers so i cannot look on the internet for you.
customer: (abruptly) ok thanks - hangs up.
customer at counter: unfortunately you have customers? or fortunately. *glares at me*
me (in head): OH COME ON!
me (outloud): ....fortunately? uhm, i wasn't trying to offend anyone, i was just trying to politely let that customer know that i can't help her because you were waiting...

i just can't win today. :eek:

you win the gold first place star of Patience
your story is just brutal to me
what kind of goofiness lives in some peoples skulls?

dont answer that

haffajappa

chadwick wrote:

you win the gold first place star of Patience
your story is just brutal to me
what kind of goofiness lives in some peoples skulls?

dont answer that

hey know what else? the lady i was talking about in my second post, kept wasting forms... "can't you just give me another form?" 'well i'm sure you can just scribble that out, its entered manually it should be fine' "yes but you cant give me another?" 'well... i mean, i can...but now we're just wasting paper...'

i forgot, 'God' gave humans the planet to use at their disposal :rolleyes:

haha you learn to have patience after 3 years at sears, you learn to use it when working at a smaller business that depends on you trying to keep every customer you have.

oh and right now, theres a couple browsing. i had a customer come in about 5 min ago, asking if i was really closed or if they could quickly come in and grab into the wild. for obvious reasons he could (loudly) i was like, SURE... NO PROBLEM, I'VE STILL GOT CUSTOMERS BROWSING, EVEN THOUGH I'M CLOSED.......
and those people didnt even leave! they're still here looking!!! i was closed like 10 min ago...

at least they were nice
but i got dinner plans jeesh

justam

doin'the-evolution wrote:

oh speaking of jerks, my christian friend came back the other night.
you know, the one who likes to come in 3 minutes before store closing (57 minutes after post office closing) and takes half an hour to sort her paper work, fill out greeting cards, choose videos and wants to mail and fax shit even though i have a bus to catch? then wants G rated movies because shes a minister and she wont watch anything with sex, drugs, nudity, violence, course language... oh but "just wait my sister is in the car and she wants to look around and rent somehting" (WHAT THE HELL IS SHE SITTING THERE FOR THE PAST 10 MINUTES FOR?)

i love people who come in right before you close and intend to stay for 30 minutes. its not like they just wanna grab somethign quick (which i totally don't mind)

this time she came in after i had closed the PO... didnt even thank me for RE OPENING it for her and putting me behind in my work. then she took 40 minutes (FORTY!) to fill out greeting cards and buy postage.

ahhhhhh i hate that lady.

Maybe you could get an obvious sign that says you stop serving customers right at closing time so that even if they come in 3 minutes before you close, you have a way to remind them that you ain't helpin' 'em past the hour?!

Or, a sign that says all customers must leave at closing time?

Since a considerate person wouldn't do what the person in your story does, you can assume that she needs to be [size=+1]hit over the head[/size] with something to realize she's inconveniencing you.

haffajappa

justam wrote:

Maybe you could get an obvious sign that says you stop serving customers right at closing time so that even if they come in 3 minutes before you close, you have a way to remind them that you ain't helpin' 'em past the hour?!

Or, a sign that says all customers must leave at closing time?

Since a considerate person wouldn't do what the person in your story does, you can assume that she needs to be [size=+1]hit over the head[/size] with something to realize she's inconveniencing you.

when i work at sears, i have no problem shuttin the till down right on the hour and telling people too bad so sad when i KNOW they're wasting my time on purpose.
but this job is a mom and pop type store, they need every customer they can get so i have to kiss ass. i really don't mind people cming in after closing as long as they're nice about it and dont take their sweet time. this lady KNOWS what time i close, but she thinks just because she runs some high to do church organization that she's some sort of holier than thou saint.