New Server?

coachchris

Let me first off say that I don't know jack about computers or how a server works but I keep hearing about the server taking a shit on people trying to get tickets and why doesn't PJ upgrade their servers etc etc. I also never tried to get tickets for this little tour although those damn Florida dates are driving me crazy with temptation!!

I know people are already unhappy about having to pay $20/yr and getting shut out and even more are simply asking for some sort of response from the 10c concerning the situation. The whole scenario is beyond unfortunate :(

I don't know how much it would cost to upgrade or get new servers but I would certainly be willing to spend an extra $5 to ensure ticket purchases actually went through for those trying for tickets. Let's say there's only 100 000 actual members that's still $500k towards new servers, surely it can't cost that much to get something to run properly and effectively does it?

I'm not sure what other alternatives there are but something needs to be done and communication needs to take place to keep this place afloat!

citizen54

You are correct that adding servers would help. But handling all this traffic also involves other hardware and software to make sure it all gets thru the pipes efficiently. But as most IT people would tell you, the problem is usually finding time to make the necessary adjustments. I bet the Ten Club IT staff is small, if not done by contractors. What would be really cool is if they could rent time on these big server farms, where you can get all the computing power you need on a temporary basis.

Anyway, yours is a good idea, and I would certainly pay more for a less nervous ticket-buying experience.

coachchris

I'm thinking there's far more than 100 000 current fanclub members which in turn means more then 500k towards new servers, programs and whatever else they deem necessary to make things run smoothly. Hell that would even cover a full time IT persons salary to be fully responsible for when tour time arrives.

I just can't stand the thought of trying for tickets for two seperate shows in my hometown, getting tickets to my CC info and then bam, sorry there's no page to display! That's just saddening :(

10c needs to find someway of resolving this or like I said previously atleast communicate the issue to its paying customers.

highfidelity

While I think technology complicates things for people without fast internet service, isn't the real issue that demand far outstrips supply for MSG tickets? Doesn't matter how many servers you had, tickets would just sell out faster and the same number of people would be shut out.

They need to think about doing fan club only shows at a big venue or create a hometown advantage for TC members.

coachchris

highfidelity wrote:

While I think technology complicates things for people without fast internet service, isn't the real issue that demand far outstrips supply for MSG tickets? Doesn't matter how many servers you had, tickets would just sell out faster and the same number of people would be shut out.

They need to think about doing fan club only shows at a big venue or create a hometown advantage for TC members.

I totally understand that the demand far surpassed the supply however, as stated by many, if you have tickets in your cart and then go to enter your CC information, those tickets should be yours. If you get shut out because they are sold out, well then too bad, that sucks, move on But when you get that far in the process and sitting in your cart you should be good to go and not worry about the system crashing on you.