telephone etiquette - rant

smarchee

GraySaturday wrote:

I PMed Kat, and asked for it to be changed. Seriously, could I be any dumber? I am really a horrible speller, but when I couple that with getting up REALLY early and not sleeping well.. it didn't even look wrong to me at the time.. derr.. I know how to spell it too..

yeah, its easy to do, I have done it as well, sometimes it's easy to have a brain fart on some words whose linguistic heritage is from French or some other language not-Latin, so when your brain spells it out it seems natural but its not correct like etiquette

norm

i love caller id

ring

"hello"

"who's this?"

"satan"


click

smarchee

GraySaturday wrote:

Okay.. this really annoys me.

I hate when someone calls and its a number I don't know, and I answer and the first thing they say is "WHO IS THIS?" (I answer calls I don't know, for my business)

Who is this? WTF.. you called me, who are you!

I just think that's so rude. You don't start off a conversation with someone by barking "Who is this!".. don't people normally ask for a person when making a call?

Rude.

This happened to me twice this morning.. SAME PERSON CALLING. And to top it all off, it was on my blue tooth in the car so it interrupted "Given to Fly" on my iphone.. ARGH.

AS IF this just happened to me

I answer the phone "Who's this" I say "who's this" they say there name, I don't say anything, 3-4 second awkward pause, she asks again "so who's this" I say my name and then she asks for the person she wants

WTF, fuck off with your little game or sense of hightened purpose of yourself being on the line, like I'm supposed to know who you are at the sound of your voice, fucking annoyed me

mdigenakis

"...and now a question of etiquette, do i give you the ass or the crotch?"

decides2dream

cutback wrote:

i love caller id

ring

"hello"

"who's this?"

"satan"


click

love it!



i get so annoyed when people leave messages on our answering machine that are NOT for us. we had a woman call 2-3X, looking for her exterminator, leaving quite aggravated messages. hello? do you not LISTEN to the message before you leave one? it is quite clear we are a residential # from our outgoing message. one morning my husband finally answered her call and she started getting nasty right away. he told her she had the wrong #, about all her messages....she apologized profusely and was quite embarassed. sheesh.

Jeanie

Standard answer if I don't recognize the voice and they don't immediately identify themselves is "Who is calling please?" EVEN if they ask for Mr or Mrs **insert surname here**. Actually that's usually a dead giveaway that it's a telemarketer because there's no Mr or Mrs here.

If they get snippy with the "who am I speaking to please?" BEFORE they identify themselves I always say, "well you rang the number, who are you looking for?"

Only once has that been a problem.

If I don't like the way the conversation is going or they stuff up their 15 seconds of fame I usually take the other option and simply hang up, but my personal favorite is when they get all high and mighty because they think they're talking to a kid, (apparently I sound like a kid to some people. :rolleyes: ) and ask "Can I speak to Mummy or Daddy please, dear" :rolleyes: That's usually when the fun starts!

Byrnzie

I worked in a call centre for a while and some people would start, not by saying "Hello", but by saying "Right!" I used to just hang up on them straight off the bat.

mookie blaylock 10

GraySaturday wrote:

Okay.. this really annoys me.

I hate when someone calls and its a number I don't know, and I answer and the first thing they say is "WHO IS THIS?" (I answer calls I don't know, for my business)

Who is this? WTF.. you called me, who are you!

I just think that's so rude. You don't start off a conversation with someone by barking "Who is this!".. don't people normally ask for a person when making a call?

Rude.

This happened to me twice this morning.. SAME PERSON CALLING. And to top it all off, it was on my blue tooth in the car so it interrupted "Given to Fly" on my iphone.. ARGH.

this made me laugh. that's one that bugs the crap out of me too. i used to work at a bar and there were lots of calls like this and they would start by saying "who is this?" and i'd always reply with "a better question would be who is this? you called me." that always seemed to kind of piss them off.

mookie blaylock 10

Byrnzie wrote:

I worked in a call centre for a while and some people would start, not by saying "Hello", but by saying "Right!" I used to just hang up on them straight off the bat.

hahaha! right on, byrnzie.