Call Centers

AmentsChick
AmentsChick Posts: 6,969
edited November 2008 in All Encompassing Trip
I fucking *HATE* them. I've been on the phone with Delta for 20 minutes. I am now talking to the third person. I have been put on hold at least a dozen times. FUCK. I'm pissed. And to make it even more difficult they have such thick accents there's a communication barrier. So much for "customer service". :rolleyes:
This is the greatest band in the world -- Ben Harper

Post edited by Unknown User on
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Comments

  • AmentsChick
    AmentsChick Posts: 6,969
    Now talking to a 4th person.
    This is the greatest band in the world -- Ben Harper

  • Black Diamond
    Black Diamond Posts: 25,109
    Obviously it must be you :D

    As soon as I call, everything is completed within seconds and I always have a wonderful experience :rolleyes:
    GoiMTvP.gif
  • AmentsChick
    AmentsChick Posts: 6,969
    Now the promotions department is sending me BACK to the online department. I'm SOOOOOOOOOOOOO fucking frustrated. Where is NYPJ and his xanax!?
    This is the greatest band in the world -- Ben Harper

  • patrickredeyes
    patrickredeyes Posts: 8,834
    AmentsChick wrote:
    Now the promotions department is sending me BACK to the online department. I'm SOOOOOOOOOOOOO fucking frustrated. Where is NYPJ and his xanax!?


    You could hang up and try later.
  • AmentsChick
    AmentsChick Posts: 6,969
    patrickredeyes wrote:
    You could hang up and try later.
    Why? I'll still get the run around.
    This is the greatest band in the world -- Ben Harper

  • The Juggler
    The Juggler Posts: 49,598
    hows the music? anything you can hum too while on hold?
    www.myspace.com
  • AmentsChick
    AmentsChick Posts: 6,969
    6th person...who is a supervisor...who has me on hold.
    This is the greatest band in the world -- Ben Harper

  • AmentsChick
    AmentsChick Posts: 6,969
    The Jeagler wrote:
    hows the music? anything you can hum too while on hold?

    The music is fabulous. Your standard elevator music fare. It's rather soothing.
    This is the greatest band in the world -- Ben Harper

  • AmentsChick
    AmentsChick Posts: 6,969
    Not that anyone cares, but I was on the phone for 51 minutes and 57 seconds. And I have to TRUST that they made a note in my account. They can't send me written confirmation. FUCKERS. :mad:
    This is the greatest band in the world -- Ben Harper

  • The Juggler
    The Juggler Posts: 49,598
    AmentsChick wrote:
    Not that anyone cares, but I was on the phone for 51 minutes and 57 seconds. And I have to TRUST that they made a note in my account. They can't send me written confirmation. FUCKERS. :mad:


    wow. sounds like a call i had with verizon fios' customer service on numerous occasions.
    www.myspace.com
  • AmentsChick
    AmentsChick Posts: 6,969
    The Jeagler wrote:
    wow. sounds like a call i had with verizon fios' customer service on numerous occasions.

    Hmm...I have a friend who works for Verizon. Want me to kick her arse for you? :p
    This is the greatest band in the world -- Ben Harper

  • The Juggler
    The Juggler Posts: 49,598
    AmentsChick wrote:
    Hmm...I have a friend who works for Verizon. Want me to kick her arse for you? :p


    only if i can watch...lol
    www.myspace.com
  • AmentsChick
    AmentsChick Posts: 6,969
    The Jeagler wrote:
    only if i can watch...lol

    LOL! know anyone who works for Delta?
    This is the greatest band in the world -- Ben Harper

  • AmentsChick
    AmentsChick Posts: 6,969
    hartamh wrote:
    Just keep hitting operator key..what sucks is that you can't even slam the phone down anymore, because most of them are cell or cordless :D

    Oh, I got through to actual people...but they were stupid people...who made me repeat the information each time...and I'm willing to bet that this call center was located in India (not that there's anything wrong with that) due to the accents. I'm just saying...I could barely understand each person I talked to.
    This is the greatest band in the world -- Ben Harper

  • Solat13
    Solat13 Posts: 6,996
    The Jeagler wrote:
    wow. sounds like a call i had with verizon fios' customer service on numerous occasions.

    Yep, verizon killed me on the phone a year and a half ago. It took 4 days and about 8 hours on the phone for them to be able to matriculate my msn dial-up account to verizon internet.
    - Busted down the pretext
    - 8/28/98
    - 9/2/00
    - 4/28/03, 5/3/03, 7/3/03, 7/5/03, 7/6/03, 7/9/03, 7/11/03, 7/12/03, 7/14/03
    - 9/28/04, 9/29/04, 10/1/04, 10/2/04
    - 9/11/05, 9/12/05, 9/13/05, 9/30/05, 10/1/05, 10/3/05
    - 5/12/06, 5/13/06, 5/27/06, 5/28/06, 5/30/06, 6/1/06, 6/3/06, 6/23/06, 7/22/06, 7/23/06, 12/2/06, 12/9/06
    - 8/2/07, 8/5/07
    - 6/19/08, 6/20/08, 6/22/08, 6/24/08, 6/25/08, 6/27/08, 6/28/08, 6/30/08, 7/1/08
    - 8/23/09, 8/24/09, 9/21/09, 9/22/09, 10/27/09, 10/28/09, 10/30/09, 10/31/09
    - 5/15/10, 5/17/10, 5/18/10, 5/20/10, 5/21/10, 10/23/10, 10/24/10
    - 9/11/11, 9/12/11
    - 10/18/13, 10/21/13, 10/22/13, 11/30/13, 12/4/13
  • Stone Is God
    Stone Is God Posts: 1,331
    The Jeagler wrote:
    wow. sounds like a call i had with verizon fios' customer service on numerous occasions.

    Verizon, quite possibly, might be the dumbest company on the planet. I've had FIOS for over a year, having to fight tooth and nail to get the lines laid in our industrial park at work, and every time I call with problems with the copper phone lines they want to sell me FIOS.

    Fucking morons.
    I'll ride the wave where it takes me.
  • nfanel
    nfanel Posts: 2,558
    Stone Is God wrote:
    Verizon, quite possibly, might be the dumbest company on the planet. I've had FIOS for over a year, having to fight tooth and nail to get the lines laid in our industrial park at work, and every time I call with problems with the copper phone lines they want to sell me FIOS.

    Fucking morons.
    Nah, I work for Verizon and there are actually quite a few of us here who are pretty smart. :) I'm not sure I understand your question, though. Are you saying Verizon laid the fiber in your industrial park and now you're trying to get your office connected? Considering it's an $18 billion venture, I don't think they are trying to fight you on signing up; they would like as many people as possible. However, with all of the franchise approvals required, involving millions of homes/offices, it's a pretty time-consuming process. It's going to take some time to roll it out to the consumer.

    If you are saying you DO have FIOS, then why do you even still have copper lines? If you're on FIOS, everything should be running on fiber and copper lines would be a non-issue.

    I don't think people in general tend to enjoy call center experience...seems pretty unanimous across the board.

    And Joe, it was a year ago, get over it. :) I thought you were done venting the frustrations after the blog about the matter.
  • AmentsChick
    AmentsChick Posts: 6,969
    Oh *SNAP*! You go, girl! :D I love you so!
    This is the greatest band in the world -- Ben Harper

  • AllIAm
    AllIAm Posts: 1,309
    hey i was just gonna say that!!!

    Mer where ya goin with those Delta miles ;)????
  • AmentsChick
    AmentsChick Posts: 6,969
    AllIAm wrote:
    hey i was just gonna say that!!!

    Mer where ya goin with those Delta miles ;)????

    Um...you get one guess and the first two don't count. :D
    This is the greatest band in the world -- Ben Harper

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