AT&T CEO says hard to find skilled U.S. workers
blackredyellow
Posts: 5,889
Any opinions on this?
I think it would be tough filling that many customer service jobs. the big reason is the wage that I imagine that they are offering, and another is that most people don't like customer services jobs, and even with those who start there, turnover has to be high.
AT&T CEO says hard to find skilled U.S. workers
Wed Mar 26, 9:39 PM ET
The head of the top U.S. phone company AT&T Inc (T.N) said on Wednesday it was having trouble finding enough skilled workers to fill all the 5,000 customer service jobs it promised to return to the United States from India.
"We're having trouble finding the numbers that we need with the skills that are required to do these jobs," AT&T Chief Executive Randall Stephenson told a business group in San Antonio, where the company's headquarters is located.
So far, only around 1,400 jobs have been returned to the United States of 5,000, a target it set in 2006, the company said, adding that it maintains the target.
Stephenson said he is especially distressed that in some U.S. communities and among certain groups, the high school dropout rate is as high as 50 percent.
"If I had a business that half the product we turned out was defective or you couldn't put into the marketplace, I would shut that business down," he said.
Gone are the days when AT&T and other U.S. companies had to hire locally, he said.
"We're able to do new product engineering in Bangalore as easily as we're able to do it in Austin, Texas," he said, referring to the Indian city where many international companies have "outsourced" technical and customer support workers.
"I know you don't like hearing that, but that's the way it is," he said.
Stephenson said neither he nor most Americans liked the situation, and the solution was a stronger U.S. focus on education and keeping jobs. Business needed to help, such as AT&T's repatriation of service positions and education grants, he added.
http://news.yahoo.com/s/nm/20080327/tc_nm/att_workforce_dc;_ylt=Au2wKpi7.RXRDZaVlc37mpQDW7oF
I think it would be tough filling that many customer service jobs. the big reason is the wage that I imagine that they are offering, and another is that most people don't like customer services jobs, and even with those who start there, turnover has to be high.
AT&T CEO says hard to find skilled U.S. workers
Wed Mar 26, 9:39 PM ET
The head of the top U.S. phone company AT&T Inc (T.N) said on Wednesday it was having trouble finding enough skilled workers to fill all the 5,000 customer service jobs it promised to return to the United States from India.
"We're having trouble finding the numbers that we need with the skills that are required to do these jobs," AT&T Chief Executive Randall Stephenson told a business group in San Antonio, where the company's headquarters is located.
So far, only around 1,400 jobs have been returned to the United States of 5,000, a target it set in 2006, the company said, adding that it maintains the target.
Stephenson said he is especially distressed that in some U.S. communities and among certain groups, the high school dropout rate is as high as 50 percent.
"If I had a business that half the product we turned out was defective or you couldn't put into the marketplace, I would shut that business down," he said.
Gone are the days when AT&T and other U.S. companies had to hire locally, he said.
"We're able to do new product engineering in Bangalore as easily as we're able to do it in Austin, Texas," he said, referring to the Indian city where many international companies have "outsourced" technical and customer support workers.
"I know you don't like hearing that, but that's the way it is," he said.
Stephenson said neither he nor most Americans liked the situation, and the solution was a stronger U.S. focus on education and keeping jobs. Business needed to help, such as AT&T's repatriation of service positions and education grants, he added.
http://news.yahoo.com/s/nm/20080327/tc_nm/att_workforce_dc;_ylt=Au2wKpi7.RXRDZaVlc37mpQDW7oF
My whole life
was like a picture
of a sunny day
“We can complain because rose bushes have thorns, or rejoice because thorn bushes have roses.”
― Abraham Lincoln
was like a picture
of a sunny day
“We can complain because rose bushes have thorns, or rejoice because thorn bushes have roses.”
― Abraham Lincoln
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Comments
ATT is a shitty company to work for. Maybe he left that out.
People at the top of corporations use "creative" language everyday to get away with hiring cheap shit labor and offering deplorable customer service, because they don't really give a shit about customers to begin with. Marketing is far more important than customer service to ATT. Most people hate change, once they sign that first ridiculous contract, they pretty much stay with the company no matter how shitty the service is.
Now, we do waste a lot of middle and high school time worrying about feelings and other bullshit rather than teaching substance, and yeah a lot of kids do graduate school with worthless diplomas unable to really do a whole lot and that is the US public education system that teaches them nothing is thier fault and that they should be taken care of by the government thier entire lives... but hey... that's the way it's designed. It dosen't take more than about 20 brain cells to answer a phone courteously and answer simple questions. It's always kind of remarkable to me that people with no citizenship that can't speak the language are balls out more successful than some Americans who have all kinds of advantages over them... people in india learn english as a second language and thier work ethic basically makes them more worthy of the job than Americans who seemingly don't want to do that work. After all, why work when you could do nothing and pop out children... the government exists to take care of people right?
Outsourcing happens above all else because the US tax structure is punitive toward corporations operating in the US and it is cheaper on every level hiring outside of the US not only in wages but in taxes paid per worker not to mention benifits. If Americans want non executive jobs to come back they need to get serious about making the United States a good tax environment for the outsourcing corporations. If it's more advantageous to do business here over India... the jobs come back. That's the ONLY way this ever happens. In the end punitive taxes toward corporations are always passed on to consumers and they cost US citizens jobs.