Ticketmaster

Leo318 · March 14

I am disappointed that PJ is using Ticketmaster for exclusive selling of their tour tickets. I was just robbed by Ticketmaster for $1162 and don't want to ever use them again. I bought tickets back in Nov 2023 for an event in Feb 2024. The night of my event, I logged on ticketmaster to get the tickets and they were not there. I called and was told they would have been sent by an unnamed third party back in Nov. They tried to help by having me download another ticket seller's app but the tickets never came available. I never received my tickets and they refused to refund me, stating that they were emailed back in November, sorry. It sounds like the third party email went to my spam file, which deletes every 15 days automatically. Outrageous scam and I can't be the only one this happens to. Anyone else out there have this happen as well? I am shocked that despite Pearl Jam's history with TM, they have decided to embrace them for ticket distribution.

Vedd Hedd · March 14

That sucks. Never had that happen. I would be pissed. That said, I dont think PJ "embraced" them so much as they are forced to use them if they want to play certain venues. Its either that or 1996 all over again, in which case, nobody wins.

jwhjr17 · March 14

Why would a third party contact you about the tickets if you bought them through Ticketmaster? Or are you saying your login was stolen and that third party transferred the tickets out of your account to themselves? Something doesn't add up.

Luckytwn1 · March 14

Sounds like you bought the tickets from a secondary site if a third party was involved.

Also, bands don't decide who to use for ticketing. Venues have agreements with ticket sellers. If you play the venue, that ticket seller is responsible for selling the tickets. If Pearl Jam had played T-Mobile Arena in Vegas instead of MGM as one example, the tickets would have been sold by AXS. Obviously the vast majority of venues have deals with Ticketmaster.

CROJAM95 · March 14

if you have a leg to stand on, refund shouldnt be an issue

also did you not see tix in there prior to the day of?

Merkin Baller · March 14

Something's not right here... did you never get an order confirmation from Ticketmaster?

hihobibo · March 14

It sounds like you somehow bought tickets on Stubhub or something like that, and the seller would have transferred tickets to your TM account. But since you never accepted them, and the event has passed, you are trying to get someone to refund you, but Stubhub won't, and apparently, TM won't either, since you did not deal with them directly in the first place.

This sounds like a you problem and not one of these ticket sites.

BSully · March 14

Vedd Hedd said:

That sucks. Never had that happen. I would be pissed. That said, I dont think PJ "embraced" them so much as they are forced to use them if they want to play certain venues. Its either that or 1996 all over again, in which case, nobody wins.

Yeah, I'm sure if they had their way, they wouldn't use TM, but yeah, what are they to do?

Zod · March 14

I don't quite get it. If you buy tickets on TM they show up in your TM order history right away. It's only if you buy them elsewhere do they need to be transferred to your TM account. How did you acquire the tickets? I doesn't sound like it was from TM directly?

Also, they don't get to pick the ticketing agent. The industry is crooked, ticketing companies have exclusive rights to specific venues, you can't choose an alernative. TM/Live Nation have exclusive agreements with the majority of venues.

Remember that time Pearl Jam tried to tour without TM in 1995. Using lesser used venues, having to organize staffing and operations themselves. Even created that venue that Coachella operates from. They completely burned out, Eddie got sick, and the tour fell apart.

Yah... it's now 30 years worse than that to tour without TM :(

StardogChamp79 · March 14

The only thing I can think of with this is that Tickets Today is owned by Ticketmaster along with several other name entities that Ticketmaster owns to have more skin in the game. These off shoots make things complicated. Pearl Jam sold tickets last year through Tickets Today but it was through Ticketmaster for the Fan Club only sale etc. Look how many subsidies are under Live Nation/ Ticketmaster https://www.sec.gov/Archives/edgar/data/1335258/000119312512075895/d277780dex211.htm

Go Animal · March 14

I have an idea of what he's talking about.

So there's an upcoming tour with a perfect circle, puscifer, and primus. The show is ticketed through AXS. And that's where you get regular price tickets from.

BUT... they're for resale on ticketmaster, too. Not direct, but resale. And the prices are a little higher because they're set by individual resellers.

Because ticketmaster has basically become StubHub & SeatGeek at this point.

So, you must have bought some resale tickets, didn't download them, and ticketmaster has no way of verifying if you did or not because a third party sent them.

Zod · March 15

Go Animal said:

I have an idea of what he's talking about.

So there's an upcoming tour with a perfect circle, puscifer, and primus. The show is ticketed through AXS. And that's where you get regular price tickets from.

BUT... they're for resale on ticketmaster, too. Not direct, but resale. And the prices are a little higher because they're set by individual resellers.

Because ticketmaster has basically become StubHub & SeatGeek at this point.

So, you must have bought some resale tickets, didn't download them, and ticketmaster has no way of verifying if you did or not because a third party sent them.

I've never seen that. TM has it's own reselling portal but it's integrated in the regular onsale page. It's like PJ's fan2fan portal, except you can set prices, and TM stacks on more fees. The thing is when you buy tickets on TM's reselling portal, they show up in your transaction history like a regular ticket and function like a regular ticket.

Does TM sell for other platforms, that aren't there own? I've never seen them shill tickets for non TM events? I pulled up the tour you're talking about and you can buy platinum tickets brand new right along with reseller tickets. I don't think that's TM schilling for another agent?

Lerxst1992 · March 15

Zod said:

Go Animal said:

I have an idea of what he's talking about.

So there's an upcoming tour with a perfect circle, puscifer, and primus. The show is ticketed through AXS. And that's where you get regular price tickets from.

BUT... they're for resale on ticketmaster, too. Not direct, but resale. And the prices are a little higher because they're set by individual resellers.

Because ticketmaster has basically become StubHub & SeatGeek at this point.

So, you must have bought some resale tickets, didn't download them, and ticketmaster has no way of verifying if you did or not because a third party sent them.

I've never seen that. TM has it's own reselling portal but it's integrated in the regular onsale page. It's like PJ's fan2fan portal, except you can set prices, and TM stacks on more fees. The thing is when you buy tickets on TM's reselling portal, they show up in your transaction history like a regular ticket and function like a regular ticket.

Does TM sell for other platforms, that aren't their own? I've never seen them shill tickets for non TM events? I pulled up the tour you're talking about and you can buy platinum tickets brand new right along with reseller tickets. I don't think that's TM schilling for another agent?

Go is correct, there are some larger venues, believe it or not, that are not TM controlled, but TM has the right to sell as a reseller. Until very recently Wells Fargo in Philly was not a TM venue, but could sell resale tickets to events there. Did not happen often.

SHZA · March 15

Zod said:

Go Animal said:

I have an idea of what he's talking about.

So there's an upcoming tour with a perfect circle, puscifer, and primus. The show is ticketed through AXS. And that's where you get regular price tickets from.

BUT... they're for resale on ticketmaster, too. Not direct, but resale. And the prices are a little higher because they're set by individual resellers.

Because ticketmaster has basically become StubHub & SeatGeek at this point.

So, you must have bought some resale tickets, didn't download them, and ticketmaster has no way of verifying if you did or not because a third party sent them.

I've never seen that. TM has it's own reselling portal but it's integrated in the regular onsale page. It's like PJ's fan2fan portal, except you can set prices, and TM stacks on more fees. The thing is when you buy tickets on TM's reselling portal, they show up in your transaction history like a regular ticket and function like a regular ticket.

Does TM sell for other platforms, that aren't there own? I've never seen them shill tickets for non TM events? I pulled up the tour you're talking about and you can buy platinum tickets brand new right along with reseller tickets. I don't think that's TM schilling for another agent?

Here's an example. At least they include a link to the primary ticket seller (eg AXS, Paciolan)

Bentleyspop · March 15

Clearly resale tickets were bought but not downloaded.
If an email was sent verifying purchase it must have been missed or ended up in spam where it got deleted.

As a rule once I purchase anything online whether it be tickets, shoes, vinyl LPS, etc if I don't get a confirmation email within a few minutes I reach out to the vendor to make sure the purchase went through and to get a confirmation email.

Get_Right · March 15

If you do not buy tix from the 10C be cautious. Maybe TM is ok but the prices are insane. If you do not win the lottery then wait.

Zod · March 15

SHZA said:

Zod said:

Go Animal said:

I have an idea of what he's talking about.

So there's an upcoming tour with a perfect circle, puscifer, and primus. The show is ticketed through AXS. And that's where you get regular price tickets from.

BUT... they're for resale on ticketmaster, too. Not direct, but resale. And the prices are a little higher because they're set by individual resellers.

Because ticketmaster has basically become StubHub & SeatGeek at this point.

So, you must have bought some resale tickets, didn't download them, and ticketmaster has no way of verifying if you did or not because a third party sent them.

I've never seen that. TM has it's own reselling portal but it's integrated in the regular onsale page. It's like PJ's fan2fan portal, except you can set prices, and TM stacks on more fees. The thing is when you buy tickets on TM's reselling portal, they show up in your transaction history like a regular ticket and function like a regular ticket.

Does TM sell for other platforms, that aren't there own? I've never seen them shill tickets for non TM events? I pulled up the tour you're talking about and you can buy platinum tickets brand new right along with reseller tickets. I don't think that's TM schilling for another agent?

Here's an example. At least they include a link to the primary ticket seller (eg AXS, Paciolan)

Crazy, that's my first time seeing TM sell tickets from a show they weren't running the ticketing for. That's crazy and kind of scary.

gotthebottle · March 15

Go look on TM for Springsteen tix for San Diego or Vegas, AXS is primary but lots of resales listed on TM. It's not a new thing

Poncier · March 15

Zod said:

SHZA said:

Zod said:

Go Animal said:

I have an idea of what he's talking about.

So there's an upcoming tour with a perfect circle, puscifer, and primus. The show is ticketed through AXS. And that's where you get regular price tickets from.

BUT... they're for resale on ticketmaster, too. Not direct, but resale. And the prices are a little higher because they're set by individual resellers.

Because ticketmaster has basically become StubHub & SeatGeek at this point.

So, you must have bought some resale tickets, didn't download them, and ticketmaster has no way of verifying if you did or not because a third party sent them.

I've never seen that. TM has it's own reselling portal but it's integrated in the regular onsale page. It's like PJ's fan2fan portal, except you can set prices, and TM stacks on more fees. The thing is when you buy tickets on TM's reselling portal, they show up in your transaction history like a regular ticket and function like a regular ticket.

Does TM sell for other platforms, that aren't there own? I've never seen them shill tickets for non TM events? I pulled up the tour you're talking about and you can buy platinum tickets brand new right along with reseller tickets. I don't think that's TM schilling for another agent?

Here's an example. At least they include a link to the primary ticket seller (eg AXS, Paciolan)

Crazy, that's my first time seeing TM sell tickets from a show they weren't running the ticketing for. That's crazy and kind of scary.

They (TM) sell the Platinum (and PJ Premium) tickets for Fenway shows now. Started either last year or 2022. Rest of tix through Redsox.com. Strange as platinum used to be sold through redsox.com, curious why the change and deal with the devil.

cutz · March 20