UPS Mail Innovations - Issue(s)

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Mr. Fixer
Mr. Fixer Posts: 593
in The Porch
Hello!  I am not one to usually talk about shipping, but is anyone else still waiting for their posters from the most recent online sale?  I have not received either of my Chicago posters.  The 9/7 one left Washington on 10/13/23 (and no update since) and the other 10/18/23 (and no update since).  Is this normal?  Does this service usually take this long?  It is like they just disappeared. Before I contact the 10C I just wanted to know whether anyone else has ever waited this long? Thanks in advance!

Comments

  • tylermoore
    tylermoore St. Joseph, MI Posts: 1,113
    I’ve had such bad luck with getting posters shipped to me. Not just PJ posters but still. Torn posters, smashed tubes, lost packages, the wrong poster.... One time I contacted the website I bought a poster from, they sent a replacement, got it no issues, 4-5 months later I eventually got the original one.
  • Kearn5y
    Kearn5y Ireland Posts: 3,035
    Not a poster but my VMP yield vinyl has gone missing. Shipped from 10 with mail innovations. No point in contacting them until its missing for 90 days as you will only get the general shipping terms in response.
    Kearnsy
  • DE483
    DE483 Posts: 518
    I had a couple posters go missing.  They finally arrived.  All the site told me was "in Seattle".  I think the shipping ended up being 2-3 weeks total.  Was frustrating as the tracking did not really work.  
  • spankyMP
    spankyMP NY to NC to NH Posts: 2,019
    My purchases went through the Ship app and it includes tracking. Sometimes I have to check tracking in a couple different places (cut and paste to check USPS or UPS sites) to get the actual updates. Hope that helps, not trying to point out the obvious.
    Randall's Island 9/29/96, Continental Arena 9/8/98, MSG 9/10/98, Jones Beach 8/23/00, 8/24/00, 8/25/00, Nassau Coliseum 4/30/03, MSG 7/8/03, 7/9/03, Continental Arena 6/1/06, 6/3/06, MSG 6/24/08, 6/25/08, Spectrum 10/30/09, 10/31/09, MSG 5/20/10, 5/21/10, PJ20 9/3/11, 9/4/11, Charlottesville 10/29/13, Charlotte 10/30/13, Global Citizen 9/26/15, Raleigh 4/20/16 :( Baltimore 3/28/20 :( Austin 9/18/23, 9/19/23, Forum 5/21/24, Baltimore 9/12/24, Fenway 9/17/24, Nashville 5/6/25, 5/8/25
  • lexicondevil
    lexicondevil Posts: 2,246
    Mail Innovations takes a long time. Longer than necessary. It is the worst. Yours does seem to be taking even longer than usual. Good luck!
    1991- Hollywood Palladium, California with Temple of the Dog, Soundgarden, and Alice in Chains -RIP Magazine Show Oct. 6th
    1992- Lollapalooza, Irvine, California
    Nothing since then. I suck.
    2016- Fenway Park, Boston - Both glorious nights
    2022- Oakland Night 2
    2024 Sacramento, CA
  • SM187650
    SM187650 Canada Posts: 837
    edited November 2023
    This is definitely the longest I’ve waited for a poster in a long time. I realize that mail innovations takes their sweet ass time but this last round of posters is taking forever! 
    Post edited by SM187650 on
  • mookieblalock
    mookieblalock Posts: 3,564
    Mr. Fixer said:
    Hello!  I am not one to usually talk about shipping, but is anyone else still waiting for their posters from the most recent online sale?  I have not received either of my Chicago posters.  The 9/7 one left Washington on 10/13/23 (and no update since) and the other 10/18/23 (and no update since).  Is this normal?  Does this service usually take this long?  It is like they just disappeared. Before I contact the 10C I just wanted to know whether anyone else has ever waited this long? Thanks in advance!
    I’ve had this happen…and it was actually with the last vault vinyl. I went to local post office and they told me to keep waiting, but the very next day it started moving and I received it 2 days later. Can’t convince me it was a coincidence. As a seller, I had one item in particular go missing for a month with media mail and it randomly showed up at the guys place a month later. Things like this do happen and odds are it’s lost temporarily some place. Frustrating, but it shows up 9/10 times. 
  • matt3846
    matt3846 Atlanta Posts: 203
    My EV Benaroya2 poster seems to be stuck in Mail Innovations limbo as well.
    Still shows stuck in Seattle, with last update Nov 1st.

    Yet somehow the Benaroya1 poster arrived super fast… ordered 10/27, arrived 11/3.
  • DKedzie
    DKedzie Posts: 142
    Maybe just me, but I'm confused on this TenClub shipping policy:

    "Domestic orders that do not arrive within 45 days of the shipping date are eligible for refund or replacement, depending on merchandise quantities. You must make contact with Ten Club within that 45 day period* to be eligible for a refund or reshipment. (If your missing parcel is a Membership Item, it will be reshipped, not refunded)."

    The way I'm reading it is you can't file a claim of your order missing until after 45 days, but at the same time you need to contact them before 45 days from the ship date has passed.

    I just don't want to waste their time or mine by contacting them too soon. My poster shows as being in Fife WA -     Enroute to USPS, for the past 2-3 weeks.

    Contact them if no update after 30 days perhaps? but no action will be taken until 45 days has passed?
  • Mr. Fixer
    Mr. Fixer Posts: 593
    DKedzie said:
    Maybe just me, but I'm confused on this TenClub shipping policy:

    "Domestic orders that do not arrive within 45 days of the shipping date are eligible for refund or replacement, depending on merchandise quantities. You must make contact with Ten Club within that 45 day period* to be eligible for a refund or reshipment. (If your missing parcel is a Membership Item, it will be reshipped, not refunded)."

    The way I'm reading it is you can't file a claim of your order missing until after 45 days, but at the same time you need to contact them before 45 days from the ship date has passed.

    I just don't want to waste their time or mine by contacting them too soon. My poster shows as being in Fife WA - Enroute to USPS, for the past 2-3 weeks.

    Contact them if no update after 30 days perhaps? but no action will be taken until 45 days has passed?
    I know…I read that as well.  I have absolutely NO idea what that means.  I personally would think, out of common sense, that you would contact them after 45 days from when the item was shipped.  Mine are starting to quickly approach that 45 day mark…
  • SM187650
    SM187650 Canada Posts: 837
    Seriously though. Where are these posters? Has anyone received their Ft Worth posters up in Canada yet?  “On the way“ from UPS isn’t doing it for me. 
  • Mr. Fixer
    Mr. Fixer Posts: 593
    SM187650 said:
    Seriously though. Where are these posters? Has anyone received their Ft Worth posters up in Canada yet?  “On the way“ from UPS isn’t doing it for me. 
    Well, I still have not received either of my Chicago posters.  One departed Fife, WA on 10/13/23 and the other departed Fife, WA on 10/18/23.  Ever since then, absolutely no updates and no poster(s).  USPS Mail Innocations really sucks, quite frankly,  I will probably contact 10C soon.
  • wwsuicide
    wwsuicide Posts: 1,400
    Same. Indy shipped 10/13. Still nothing. Been about 10 miles away for a few weeks. 
  • spankyMP
    spankyMP NY to NC to NH Posts: 2,019
    Contact them before 45 days are up. It says “within that 45 day period.” I.e., I’d let them know right now!
    Randall's Island 9/29/96, Continental Arena 9/8/98, MSG 9/10/98, Jones Beach 8/23/00, 8/24/00, 8/25/00, Nassau Coliseum 4/30/03, MSG 7/8/03, 7/9/03, Continental Arena 6/1/06, 6/3/06, MSG 6/24/08, 6/25/08, Spectrum 10/30/09, 10/31/09, MSG 5/20/10, 5/21/10, PJ20 9/3/11, 9/4/11, Charlottesville 10/29/13, Charlotte 10/30/13, Global Citizen 9/26/15, Raleigh 4/20/16 :( Baltimore 3/28/20 :( Austin 9/18/23, 9/19/23, Forum 5/21/24, Baltimore 9/12/24, Fenway 9/17/24, Nashville 5/6/25, 5/8/25
  • Final Bow
    Final Bow flying Posts: 493
    Still wait for Chicago poster 🤷🏻‍♂️
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  • ZoSoTim
    ZoSoTim Posts: 1,278
    My Austin poster arrived but of course it was damaged. 
  • thomascbullock
    thomascbullock Posts: 431
    edited November 2023
    This makes me feel better that my Vs vinyl ostensibly shipped on 11/6 hasn’t arrived yet. It might still come!
  • anakin_pdx
    anakin_pdx Posts: 396
    thomascbullock said:
    This makes me feel better that my Vs vinyl ostensibly shipped on 11/6 hasn’t arrived yet. It might still come!
    The 11/6 date is just when the labels were all printed.  Santos said they would start shipping this last week, but if it's the same as in the past, they do International first, then East to West coast. Being I'm on the West Coast, mine hasn't even shipped yet.  When the tracking status goes from "Shipment Ready for UPS" to something like "Origin Scan", that's when they have possession if it. 

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