Ohana Ticketing Experience
I have had a horrible experience with Front Gate Tickets, wondering if this is typical, or a one off scenario? I was psyched to see that my tickets were shipped, one huge problem, when I checked the tracking a couple days later it was going to to my name and street address in a completely different zip code and town. My receipt from the purchase clearly showed the correct billing and shipping address for my tickets which I sent to customer service to get new tickets sent out. Despite it clearly being an error on their end shipping that is not their policy, I need to go to will call. Its a cross country flight for me to do this, a once in a lifetime experience, now I am concerned they will even have them for me at will call. Since after all they shipped it to me at an imaginary address I did not supply them. I then asked for my shipping to be refunded, it wasn't much but I wanted to see if they had any intention of acknowledging/compensating for their mistake. No, we cant do that after it has billed. So for the 65.50 service fee and 9.50 shipping fee I get to pick up my tickets at will call. The lack of accountability and customer service is absolutely absurd, I was shocked. I cannot believe this ticketing agency was chosen.
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