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STILL no tickets showing up in Ticketmaster!?!?!?

Chopper2342Chopper2342 Posts: 21
in Given To Fly (live)
For the St. Paul 9/2 show I got two emails with two different seat assignments, then got another email saying they might be getting reassigned again. As of today (Tuesday 5/2) I still don't see any tickets in my Ticketmaster account. Anyone else having this problem too? I was charged twice on my credit card, then refunded once...but still no tickets.Who do I talk to at Ten Club or Ticketmaster about it? Thanks! 

Comments

  • sfrdudersfrduder Posts: 263

    "We are sending a note to all Ten Club reserved seat ticket holders. 

    We apologize for the confusion and extra time it has taken to complete Ten Club’s presale. What we initially believed to be one issue affecting five shows turned out to be two separate issues - one originating from Ticketmaster and the second from Ten Club - affecting Ten Club seniority-based seating assignments across all nine shows. This had no impact on who got tickets, but did affect where those ticket holders’ seats were assigned. Based on this updated information, we now know the first attempt to fix these issues wasn’t sufficient. We remain fully committed to making things right. 

    In the coming days, Ten Club and Ticketmaster will be working on a solution to reassign seats to their final proper seniority based order. For some of you this will be a second reassignment. Tickets will not show in your Ticketmaster account until all seating assignments are finalized. You’ll be notified of any changes to your seating assignment in the next week. You will not lose your tickets and Friday’s Verified Fan on sale will not impact your seats. 

    We also want to address fan frustration about Ten Club tickets being located in higher levels of the venues compared to prior tours. We are committed to getting more inventory into the hands of Ten Club members and the only way to add more tickets is to go higher up. As a result of this additional inventory, we were able to allocate more tickets to Ten Club members than on any previous arena tour. 

    We want to reassure you that if you received an email confirmation, you have tickets to the show. We apologize that you may not know exactly where your seats will be located yet. 

    We are grateful for the Ten Club community and striving to do our best for you. Thank you for your patience. 

    Ten Club"

  • Chopper2342Chopper2342 Posts: 21
    Yeah...I know what the email said. It's a week later and STILL no resolution. Not happy about this at all. 

  • whoyouare72whoyouare72 Posts: 2,144
    I don’t understand what you are so upset about? The show is not until September and they’re working hard to get the seating by seniority correct once and for all.
  • JR8321JR8321 Posts: 48
    Is there any way to predict which way our seat assignments will move based on our general seniority range? Like, people under 250xxx will be moved closer and those above 500xxx will be bumped back? I never heard details on how the Seniority got messed up. 
  • AG1181AG1181 Posts: 12
    Just got an email saying reassignment should be completed tomorrow
  • CO278952CO278952 Posts: 1,347
    AG1181 said:
    Just got an email saying reassignment should be completed tomorrow
    Definitely says Friday 
    4.17.94 Paramount 9.28.96 Randall's Island 8.25.00 Jones Beach 4.28.03 Spectrum 7.5.03 Camden 7.6.03 Camden 07.08.03 MSG 07.09.03 MSG 7.12.03 Hershey 7.14.03 Holmdel 6.12.08 Tampa 10.19.13 Brooklyn 4.11.16 Tampa 5.1.16 MSG 5.2.16 MSG 8.7.16 Fenway 9.2.18 Fenway 9.4.18 Fenway 9.11.22 MSG 9.16.22 Nashville 9.18.23 Austin 9.19.23 Austin 9.3.24 MSG 9.4.24 MSG Fenway 9.15.24 Fenway 9.17.24
  • Chopper2342Chopper2342 Posts: 21
    "On Friday May 5th, Ticketmaster will complete the adjustments needed for the seniority-based seating process and send out an email soon after with your correct seat assignment."

    So...sometime "soon" after Friday we'll get the email.  :-/ 
  • Chopper2342Chopper2342 Posts: 21
    whoyouare72 said:
    I don’t understand what you are so upset about? The show is not until September and they’re working hard to get the seating by seniority correct once and for all.
    I'm upset because I had had other methods for getting good seats for the show. Ten Club has always come through in the past. This was a BIG fail. As it is, I used another option to score good seats. Now I just want to sell these crappy Ten Club tickets and recoup my money from this disaster.  

  • AG1181AG1181 Posts: 12
    CO278952 said:
    AG1181 said:
    Just got an email saying reassignment should be completed tomorrow
    Definitely says Friday 
    Yup, I’m an idiot. Thought it was Thursday yesterday, oops! Small kids, sleep-deprived, blah blah blah…
  • jwhjr17jwhjr17 Posts: 1,991
    Chopper2342 said:
    whoyouare72 said:
    I don’t understand what you are so upset about? The show is not until September and they’re working hard to get the seating by seniority correct once and for all.
    I'm upset because I had had other methods for getting good seats for the show. Ten Club has always come through in the past. This was a BIG fail. As it is, I used another option to score good seats. Now I just want to sell these crappy Ten Club tickets and recoup my money from this disaster.  

    Who says 10C still won't come through?
    1998-06-30 Mpls | 2006-07-06 Las Vegas | 2010-05-03 Kansas City | 2011-07-01 St. Louis EV | 2011-07-02 Mpls EV | 2011-09-03 PJ20
    2011-09-04 PJ20 | 2011-09-17 Winnipeg | 2012-09-30 Missoula | 2012-11-18 Tulsa EV | 2013-07-19 Chicago | 2013-11-15 Dallas
    2013-11-16 OKC | 2014-10-09 Lincoln | 2014-10-17 Moline | 2014-10-19 St. Paul | 2014-10-20 Milwaukee | 2016-08-20 Chicago
    2016-08-22 Chicago | 2018-08-18 Chicago | 2018-08-20 Chicago | 2022-05-09 Phoenix | 2022-05-20 Las Vegas | 2022-09-18 St. Louis 
    2022-09-20 OKC | 2023-08-31 St. Paul | 2023-09-02 St. Paul | 2024-05-16 Las Vegas | 2024-05-18 Las Vegas | 2024-08-31 Chicago
  • Chopper2342Chopper2342 Posts: 21
    jwhjr17 said:
    Chopper2342 said:
    whoyouare72 said:
    I don’t understand what you are so upset about? The show is not until September and they’re working hard to get the seating by seniority correct once and for all.
    I'm upset because I had had other methods for getting good seats for the show. Ten Club has always come through in the past. This was a BIG fail. As it is, I used another option to score good seats. Now I just want to sell these crappy Ten Club tickets and recoup my money from this disaster.  

    Who says 10C still won't come through?
    It's about the timing. I needed to know before the public sale happened that I had good seats. Never been a problem in the past. 


  • CO278952CO278952 Posts: 1,347
    AG1181 said:
    CO278952 said:
    AG1181 said:
    Just got an email saying reassignment should be completed tomorrow
    Definitely says Friday 
    Yup, I’m an idiot. Thought it was Thursday yesterday, oops! Small kids, sleep-deprived, blah blah blah…
    Lol 
    4.17.94 Paramount 9.28.96 Randall's Island 8.25.00 Jones Beach 4.28.03 Spectrum 7.5.03 Camden 7.6.03 Camden 07.08.03 MSG 07.09.03 MSG 7.12.03 Hershey 7.14.03 Holmdel 6.12.08 Tampa 10.19.13 Brooklyn 4.11.16 Tampa 5.1.16 MSG 5.2.16 MSG 8.7.16 Fenway 9.2.18 Fenway 9.4.18 Fenway 9.11.22 MSG 9.16.22 Nashville 9.18.23 Austin 9.19.23 Austin 9.3.24 MSG 9.4.24 MSG Fenway 9.15.24 Fenway 9.17.24
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