Tickets Missing from Ticketmaster Account

incidental immortality
incidental immortality CT Posts: 444
in The Porch
My friend won tickets through the original Ten Club lottery back in 2020.  He got the e-mail back when the shows were rescheduled which stated that his tickets were still valid but now they aren't showing up in his Ticketmaster account.  I thought that I'd read about this happening on the forum in the past few months but I can't seem to find the discussion.

Has anyone had this happen and successfully get the tickets back into their account?  He's in process of contacting both the Ten Club and Ticketmaster.  Thanks for your help.
Boston (4/10/94), Hartford (10/2/96), Barre (8/22/98), Hartford (9/13/98), Mansfield (9/15/98 + 9/16/98), Mansfield (8/29/00 + 8/30/00), Mansfield (7/2/03 + 7/11/03), Boston (9/28/04), Hartford (5/13/06), Boston (5/24/06 + 5/25/06), Hartford (6/27/08), Mansfield (6/28/08 + 6/30/08), Philadelphia (10/31/09), Hartford (5/15/10), Worcester (10/15/13 + 10/16/13), Hartford (10/25/13), New York (5/1/16), Boston (8/5/16 + 8/7/16), Boston (9/2/18 + 9/4/18)

Comments

  • zarocat
    zarocat Posts: 1,901
    edited September 2022
    This happened to us with Rage Agains The Machine tickets we had. Venue had them on file and I retrieved them at the venue ticket window. 
    1996: Toronto
    1998: Barrie
    2000: Montreal, Toronto, Auburn Hills
    2003: Cleveland, Buffalo, Toronto, Montreal
    2004: Boston X2, Grand Rapids
    2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto
    2006: Toronto X2
    2009: Toronto
    2011: PJ20, Montreal, Toronto X2, Hamilton
    2012: Manchester X2, Amsterdam X2, Prague, Berlin X2, Philadelphia, Missoula
    2013: Pittsburg, Buffalo
    2014: Milan, Trieste, Vienna, Berlin, Stockholm, Oslo, Detroit
    2016: Ottawa, Toronto X2
    2018: Padova, Rome, Prague, Krakow, Berlin, Barcelona
    2022: Ottawa, Hamilton, Toronto
    2023: Chicago X2
    2024: New York X2
  • incidental immortality
    incidental immortality CT Posts: 444
    Thanks for your help. He's calling Ticketmaster today to see if they can fix it.
    Boston (4/10/94), Hartford (10/2/96), Barre (8/22/98), Hartford (9/13/98), Mansfield (9/15/98 + 9/16/98), Mansfield (8/29/00 + 8/30/00), Mansfield (7/2/03 + 7/11/03), Boston (9/28/04), Hartford (5/13/06), Boston (5/24/06 + 5/25/06), Hartford (6/27/08), Mansfield (6/28/08 + 6/30/08), Philadelphia (10/31/09), Hartford (5/15/10), Worcester (10/15/13 + 10/16/13), Hartford (10/25/13), New York (5/1/16), Boston (8/5/16 + 8/7/16), Boston (9/2/18 + 9/4/18)
  • GlowGirl
    GlowGirl New York, NY Posts: 12,815
    incidental immortality said:
    Thanks for your help. He's calling Ticketmaster today to see if they can fix it.
    Calling Ticketmaster? Good luck with that. You are lucky if a live person there answers and email. But seriously I hope they help him with his tickets. That sounds frustrating. 
  • jwhjr17
    jwhjr17 Posts: 2,098
    Had good luck via chat yesterday for the same issue.
    1998-06-30 Mpls | 2006-07-06 Las Vegas
    2010-05-03 Kansas City | 2011-07-01 St. Louis EV
    2011-07-02 Mpls EV | 2011-09-03 PJ20
    2011-09-04 PJ20 | 2011-09-17 Winnipeg
    2012-09-30 Missoula | 2012-11-18 Tulsa EV
    2013-07-19 Chicago | 2013-11-15 Dallas
    2013-11-16 OKC | 2014-10-09 Lincoln
    2014-10-17 Moline | 2014-10-19 St. Paul
    2014-10-20 Milwaukee | 2016-08-20 Chicago
    2016-08-22 Chicago | 2018-08-18 Chicago
    2018-08-20 Chicago | 2022-05-09 Phoenix
    2022-05-20 Las Vegas | 2022-09-18 St. Louis 
    2022-09-20 OKC | 2023-08-31 St. Paul
    2023-09-02 St. Paul | 2024-05-16 Las Vegas
    2024-05-18 Las Vegas | 2024-08-31 Chicago
  • SHZA
    SHZA St. Louis, MO USA Posts: 4,333
    That happened to me with PJ Toronto tickets. After much time on the phone with TM they refreshed my account or something and ithe tickets reappeared a couple days later 
  • incidental immortality
    incidental immortality CT Posts: 444
    jwhjr17 said:
    Had good luck via chat yesterday for the same issue.
    Did you get resolution?
    Boston (4/10/94), Hartford (10/2/96), Barre (8/22/98), Hartford (9/13/98), Mansfield (9/15/98 + 9/16/98), Mansfield (8/29/00 + 8/30/00), Mansfield (7/2/03 + 7/11/03), Boston (9/28/04), Hartford (5/13/06), Boston (5/24/06 + 5/25/06), Hartford (6/27/08), Mansfield (6/28/08 + 6/30/08), Philadelphia (10/31/09), Hartford (5/15/10), Worcester (10/15/13 + 10/16/13), Hartford (10/25/13), New York (5/1/16), Boston (8/5/16 + 8/7/16), Boston (9/2/18 + 9/4/18)

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