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Accessibility

KpalmerKpalmer Posts: 1
in The Porch
Hi guys
I have tickets for London in a few weeks. Since booking the tickets two years ago my wife is now unable to walk far or stand for long periods. She really wants to go to the show but the organisers are impossible to contact - no replies etc. Does anyone know if there are accessible seats in the Ten Club area? Can we book those?

Thanks!
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  • texasistheSTEVENtexasistheSTEVEN Posts: 1,111
    I am in a very similar kind of position. AXS cannot be contacted so I have emailed ten club about this. Hoping they can get back to me ASAP so we can make a decision on going
    theserialthrilla wrote:
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  • tempo_n_groovetempo_n_groove Posts: 40,491
    When we went to the Seattle Home Show my sister had an ankle injury.  I went to the ticket booth and explained our situation and they gave us disability seating.

    Try that as a last resort.
  • desolatejoydesolatejoy London Posts: 349
    texasistheSTEVEN said:
    I am in a very similar kind of position. AXS cannot be contacted so I have emailed ten club about this. Hoping they can get back to me ASAP so we can make a decision on going
    I emailed access@bst-hydepark.com just over aweek ago, but have had no reply yet... They also have this telephone number 02077577853, or a live chat with AXS at www.axs.com.uk (go to the bottom of the website & click on the Help Centre link). Hope some of this may help. 
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  • Cropduster-80Cropduster-80 Posts: 2,034
    edited June 2022
    AXS says you have to submit a request at least 4 weeks in advance 
    and there is a form 
    https://www.bst-hydepark.com/event-info/supporting-document-form

    If you have any questions related to access, please contact us by email on access@bst-hydepark.com, or call our dedicated phone line on 0844 824 0300(18001 0203 481 55 06 For Typetext). Lines are open Monday - Friday 8:30am - 8pm, Saturday 8:30am - 6pm. Sunday 9am - 6pm
    Post edited by Cropduster-80 on
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