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Where to pick up Tickets for the Zurich show?

microspickmicrospick Posts: 4
edited June 2022 in The Porch
Hi there,
I am from Germany and purchased 2 tickets for the Zurich show next week. Tenclub told me I have to pick them up at the venue. I wrote to the Hallenstadion and they told me I have to ask at ticket@tenclub.com where to pick up my tickets.
I wrote them several emails within the last 2-3 weeks and even called them several times but no response at all.

Does anyone know where I have to pick up the tickets in Zurich?
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    AponeApone Posts: 581
    The email will advise this when it comes out, but will likely be the venue at some point on starting the afternoon of the show
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    microspickmicrospick Posts: 4
    Thanks for your post.

    "The email will advise this when it comes out"

    Which email?

    I am in contact with the Venue, they know nothing about the pick up of the tickets.

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    AponeApone Posts: 581
    The 10 club will be sending an email soon to tell you pick up instructions 
    2006: Leeds; 2012: Manchester 1; 2014: Leeds; 2017: London 1 (EV); 2018: Amsterdam 1, London 1, London 2; 2019: Amsterdam 1 (EV), Dublin (EV); 2022: Berlin, London 1, London 2, Budapest, Krakow, Amsterdam 1, Amsterdam 2; 2023: Chicago 1, Chicago 2
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    stuessystuessy Posts: 30
    ... soon ...
      :):D  

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    microspickmicrospick Posts: 4
    It seems like nobody of you sees my point here.
    I am from germany. I have to plan my trip. I have to book a hotel a train or flight. I need to know when and where I have to pick up the tickets in order to catch the correct flight or train. Where is the problem for the tenclub to answer my emails and tell me. What if I have to pick up the tickets the day before the concert. What if I have to pick them up on the day of the concert early afternoon......???

    It's a pitty. And so disapointing. I thought the ten club would give me any advantages but in fact, there are none. And this was the first and last time I ordered tickets through the club. In fact, the moment I have the tickets in hand I will cancel my memberhsip.

    Don't get me wrong. This might work for all of you. But if there is a service line which does not pick up the phone, which I tried for two days now. You don't want to know the cost. Or a reply to any of the emails since weeks! FUCK IT!
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    PJNBPJNB Posts: 12,830
    microspick said:
    It seems like nobody of you sees my point here.
    I am from germany. I have to plan my trip. I have to book a hotel a train or flight. I need to know when and where I have to pick up the tickets in order to catch the correct flight or train. Where is the problem for the tenclub to answer my emails and tell me. What if I have to pick up the tickets the day before the concert. What if I have to pick them up on the day of the concert early afternoon......???

    It's a pitty. And so disapointing. I thought the ten club would give me any advantages but in fact, there are none. And this was the first and last time I ordered tickets through the club. In fact, the moment I have the tickets in hand I will cancel my memberhsip.

    Don't get me wrong. This might work for all of you. But if there is a service line which does not pick up the phone, which I tried for two days now. You don't want to know the cost. Or a reply to any of the emails since weeks! FUCK IT!
    You will have to pick up the tickets the day of the concert likely starting in the early afternoon right up to the start time of the show. It will be right next to the venue just as it has been in the last decade for all Euro 10C shows. 
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    jwhjr17jwhjr17 Posts: 1,907
    edited June 2022
    microspick said:
    It seems like nobody of you sees my point here.
    I am from germany. I have to plan my trip. I have to book a hotel a train or flight. I need to know when and where I have to pick up the tickets in order to catch the correct flight or train. Where is the problem for the tenclub to answer my emails and tell me. What if I have to pick up the tickets the day before the concert. What if I have to pick them up on the day of the concert early afternoon......???

    It's a pitty. And so disapointing. I thought the ten club would give me any advantages but in fact, there are none. And this was the first and last time I ordered tickets through the club. In fact, the moment I have the tickets in hand I will cancel my memberhsip.

    Don't get me wrong. This might work for all of you. But if there is a service line which does not pick up the phone, which I tried for two days now. You don't want to know the cost. Or a reply to any of the emails since weeks! FUCK IT!
    We see your point. Ten Club hasn't sent the email to everyone with tickets yet to tell you what the ticket pickup process will be.  Usually it's close to show day, so the venue may not even know the full plan yet.  And yes, it will most likely be day of show starting in the afternoon like it has been for shows with in person pickup.
    Post edited by jwhjr17 on
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    BlueLedbetterBlueLedbetter Posts: 1,172
    Its probably easy for those of us that have done this many times to say don't worry but if its your first time with 10C tickets I can see why the lack of details would be concerning 
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    stuessystuessy Posts: 30
    Since the purchase of the tickets was made a very long time ago, a confirmation would be customer-friendly.
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    IZIIZI Kraków Posts: 101
    Don't afraid will be good  :) Tickets will be close to the venue (for example in venue cash desk) at the day of the show - you will got final confirmation and instruction soon I hope 
    PJ 1996 Warszawa, 2000 Katowice 1 ,2007 Chorzów, 2010 Gdynia, 2014 Gdynia, 2018 Amsterdam 1+2, Londyn 1, Padova, Kraków, Barcelona, Londyn 2
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    microspickmicrospick Posts: 4
    edited June 2022
    Thanks for all your posts. I  really appreciate your help and comments. Still why do they tell me I should write emails to tickets@tenclub.net  if I have questions when they do not reply at all. Not to mention my oversea phone calls. Thanks again everyone. I think we can close this thread.
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    on2legson2legs Standing in the Jersey rain… Posts: 14,461
    stuessy said:
    ... soon ...
      :):D  

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    stuessystuessy Posts: 30
    check the inbox.
     B) 
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