Refunds for Cancelled Shows

GlowGirl

BH87446 said:

Anyone else get refunded $10 less than they paid? I’m assuming it’s the cost of the  commemorative ticket, so are they still sending those out so we can remember that one time we didn’t get to see Pearl Jam?

Yup!!

gotthebottle

I received refund for 2 tickets I sold for Sac.. but not yet for the one I kept

pbultimate

GlowGirl said:

BH87446 said:

Anyone else get refunded $10 less than they paid? I’m assuming it’s the cost of the  commemorative ticket, so are they still sending those out so we can remember that one time we didn’t get to see Pearl Jam?

Yup!!

GlowGirl said:

BH87446 said:

Anyone else get refunded $10 less than they paid? I’m assuming it’s the cost of the  commemorative ticket, so are they still sending those out so we can remember that one time we didn’t get to see Pearl Jam?

Yup!!

When did you get that?  Mine never arrived 😡

MD190661

bbiggs said:

JBob87 said:

Zod said:

given2fly23 said:

Email from TicketsToday for Vegas.  FYI, I had bought these from 10C and then had sold them on F2F because we were using my brother's 10C reserved tickets.

Thank you for your order.  We have refunded the following to the credit card used when you placed your order (receipt# XXXX):

Pearl Jam, Fri May 20 2022 10:30 PM

$304.95  Total amount refunded

 Your credit card has been refunded.  Please allow up to 48 business hours for the transaction to appear on your account.

I think that's normal as the f2f system is just TM's reselling system with a fixed price.   You get the refund because you bought them from TM/TicketsToday, then you refund them to the person you sold them to kind of thing.  It's designed for the regular reselling where the prices can be different, and makes more sense when you realize they didn't create a brand new system for f2f.

Huh? 

Unless someone somehow was already paid for tickets they sold on F2F, don't think this is a thing.

TM / TicketsToday was paid twice (and should be holding 2 payments) for each set of tickets re-sold on F2F. TM /TicketsToday received $ from the original purchaser, as well as from the F2F purchaser. They never distributed the $ from the F2F purchaser to the original purchaser. Therefore both the original and F2F purchaser should be refunded by TM / TicketsToday.

Sorry not to nitpick, just don't want anyone trying to send F2F payments out to others unnecessarily. Though come to think of it, no clue how anyone could even do that.

Exactly correct. The onus is not on the F2F seller to reimburse the buyer. TM needs to refund both parties as TM hold funds from each until a show actually takes place. 

Right. You don't even know who the buyer is, so no way to refund them. TM should take care of all of it. If you got paid for a show that was cancelled, you might wind up owing TM money and they'll charge your credit card. 

GlowGirl

pbultimate said:

GlowGirl said:

BH87446 said:

Anyone else get refunded $10 less than they paid? I’m assuming it’s the cost of the  commemorative ticket, so are they still sending those out so we can remember that one time we didn’t get to see Pearl Jam?

Yup!!

GlowGirl said:

BH87446 said:

Anyone else get refunded $10 less than they paid? I’m assuming it’s the cost of the  commemorative ticket, so are they still sending those out so we can remember that one time we didn’t get to see Pearl Jam?

Yup!!

When did you get that?  Mine never arrived 😡

It came in February. 

HughFreakingDillon

still don't have my refund for the Ottawa show. it's been two months post-refund email. 

Outlawed Torn

I got my refund for Las Vegas on May 19th, but they didn't refund the commemorative ticket. I contacted Ticketmaster and they responded today by voiding the commemorative ticket and initiated a separate refund for it within 10 days. For anyone else that didn't get the $10 refund for the commemorative ticket, contact Ticketmaster support and they will also refund it.

HughFreakingDillon

my other refunded shows are showing in my account as "voided". not PJ. I can still put them in my apple wallet if I want. Motherf.....

given2fly23

MD190661 said:

bbiggs said:

JBob87 said:

Zod said:

given2fly23 said:

Email from TicketsToday for Vegas.  FYI, I had bought these from 10C and then had sold them on F2F because we were using my brother's 10C reserved tickets.

Thank you for your order.  We have refunded the following to the credit card used when you placed your order (receipt# XXXX):

Pearl Jam, Fri May 20 2022 10:30 PM

$304.95  Total amount refunded

 Your credit card has been refunded.  Please allow up to 48 business hours for the transaction to appear on your account.

I think that's normal as the f2f system is just TM's reselling system with a fixed price.   You get the refund because you bought them from TM/TicketsToday, then you refund them to the person you sold them to kind of thing.  It's designed for the regular reselling where the prices can be different, and makes more sense when you realize they didn't create a brand new system for f2f.

Huh? 

Unless someone somehow was already paid for tickets they sold on F2F, don't think this is a thing.

TM / TicketsToday was paid twice (and should be holding 2 payments) for each set of tickets re-sold on F2F. TM /TicketsToday received $ from the original purchaser, as well as from the F2F purchaser. They never distributed the $ from the F2F purchaser to the original purchaser. Therefore both the original and F2F purchaser should be refunded by TM / TicketsToday.

Sorry not to nitpick, just don't want anyone trying to send F2F payments out to others unnecessarily. Though come to think of it, no clue how anyone could even do that.

Exactly correct. The onus is not on the F2F seller to reimburse the buyer. TM needs to refund both parties as TM hold funds from each until a show actually takes place. 

Right. You don't even know who the buyer is, so no way to refund them. TM should take care of all of it. If you got paid for a show that was cancelled, you might wind up owing TM money and they'll charge your credit card. 

You can’t get paid for a canceled show since you don’t get paid until 7 days after the event. 

Poncier

GlowGirl said:

BH87446 said:

Anyone else get refunded $10 less than they paid? I’m assuming it’s the cost of the  commemorative ticket, so are they still sending those out so we can remember that one time we didn’t get to see Pearl Jam?

Yup!!

Wild that the ticket says "canceled" right on it.

SHZA

GlowGirl said:

BH87446 said:

Anyone else get refunded $10 less than they paid? I’m assuming it’s the cost of the  commemorative ticket, so are they still sending those out so we can remember that one time we didn’t get to see Pearl Jam?

Yup!!

Cool souvenir! 

Weston1283

Did anyone elses credit cards just get re-charged?  I just got hit with multiple charges from Ticketmaster for canceled PJ show tickets

Poncier

Weston1283 said:

Did anyone elses credit cards just get re-charged?  I just got hit with multiple charges from Ticketmaster for canceled PJ show tickets

RK50065

Outlawed Torn said:

I got my refund for Las Vegas on May 19th, but they didn't refund the commemorative ticket. I contacted Ticketmaster and they responded today by voiding the commemorative ticket and initiated a separate refund for it within 10 days. For anyone else that didn't get the $10 refund for the commemorative ticket, contact Ticketmaster support and they will also refund it.

what method did you use to contact them? have a phone number or email?

BE9456

Weston1283 said:

Did anyone elses credit cards just get re-charged?  I just got hit with multiple charges from Ticketmaster for canceled PJ show tickets

Did you sell your ticket on fan-to-fan.  I think they will refund you as the original purchase, then pay you for the tickets sold on fan-to-fan, then charge you to refund the purchaser on fan-to-fan.   Insane, yes, but I think that's what they do. 

Outlawed Torn

RK50065 said:

Outlawed Torn said:

I got my refund for Las Vegas on May 19th, but they didn't refund the commemorative ticket. I contacted Ticketmaster and they responded today by voiding the commemorative ticket and initiated a separate refund for it within 10 days. For anyone else that didn't get the $10 refund for the commemorative ticket, contact Ticketmaster support and they will also refund it.

what method did you use to contact them? have a phone number or email?

On the app go to My Events and there is a Help button in the top right. Click on existing orders and there will be a chat option after clicking on your Pearl Jam order. You need to click on Missing Order if it's not there.  Go through with the refund option with the bot and tell it you didnt recieve the refund for the commemorative ticket. An actual person will respond after 3 days.