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  • gtbrown77
    gtbrown77 Posts: 143
    PJNB said:
    Are you putting the card holder name in the info spot instead of the person trying to get the tickets? It has to be the card holders name address etc. The only thing that needs tie to the TM account is the email you can not change. Also make sure that you are logged into TM with the correct account. When I went to put my selection in I had already put my wife's in and she was still logged in. I do not know how far I could of gone with my 10C account and her TM account lined up together but I at least could of made it to the CC screen without going any further. Maybe you get an error at that point if they do not match up.
    Ooh...now I'm worried. My 10C email and TM email are different. I was able to go all the way through the request process and got my request confirmation. 
    "Life is what happens to you while you're busy making other plans."
    -John Lennon
  • pjkostin2012
    pjkostin2012 São Paulo Posts: 65
    I GOT IT!! But tried in 4 places. On my 4th computer I could do it. And I cleaned cookies and cache, even downloaded a new firefox… but worked somehow on a new computer.

    I hope I can win something after all this headache! 
    Larissa - São Paulo - Brasil
    2005 - SÃO PAULO - BRASIL
    2011 - São Paulo (2x) - Rio - Curitiba - Brasil
    2012 - EUROPE: Manchester,UK - 2012 (2X) Amsterdam, NL - 06/29/2012 Werchter, BE - 2012
    2013 - São Paulo/BR - Argentina - Chile
    US: Phoenix - San Diego - Los Angeles (2x) - Oakland - Portland - Spokane - Seattle - 2013
    2014: EV - SP (3x) RJ (2x)
    2015: Chile - Argentina - Porto Alegre - São Paulo - Brasília - Belo Horizonte - Rio de Janeiro
    2018: Chile - Rio de Janeiro - São Paulo - Seattle (2x) EV (3x)
    2022: San Diego - L.Angeles (2x) - NY
    36 PJ - 5 EV
  • cifrancgx
    cifrancgx Columbus, OH USA Posts: 350
    pjkostin2012 said:
    I GOT IT!! But tried in 4 places. On my 4th computer I could do it. And I cleaned cookies and cache, even downloaded a new firefox… but worked somehow on a new computer.

    I hope I can win something after all this headache! 

    Awesome!  Glad you were able to finally get in!
    George

    Toledo, OH 1996 | Cuyahoga Falls, OH 1998 | Columbus, OH 2000,2003,2010 | Cleveland, OH 2003,2010 | Kitchener, London, Hamilton, ON 2005 | Pittsburgh 2013 | Cincinnati, OH 2006, 2014 | Lexington, KY 2016 | Indianapolis, IN 2023 (POSTPONED)
  • PJNB
    PJNB Posts: 13,890
    gtbrown77 said:
    PJNB said:
    Are you putting the card holder name in the info spot instead of the person trying to get the tickets? It has to be the card holders name address etc. The only thing that needs tie to the TM account is the email you can not change. Also make sure that you are logged into TM with the correct account. When I went to put my selection in I had already put my wife's in and she was still logged in. I do not know how far I could of gone with my 10C account and her TM account lined up together but I at least could of made it to the CC screen without going any further. Maybe you get an error at that point if they do not match up.
    Ooh...now I'm worried. My 10C email and TM email are different. I was able to go all the way through the request process and got my request confirmation. 
    That’s fine they can be different. 

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