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Didn't Receive Refund Email from TM or Ticketstoday

BizzzyBozzzyBizzzyBozzzy Posts: 388
in The Porch
Hi all, I have a few friends that received emails from Ticketstoday two days ago for each of their tickets that they tell me says to reply to the email if they want a refund. I didn't receive any emails and I'd like to refund a show, but I'm not sure what entity (PJ, TM, etc.) to contact about this. Does anyone have more information than I do?

Thanks!

Comments

  • BizzzyBozzzyBizzzyBozzzy Posts: 388
    I emailed Ten Club in case they can point me in the right direction in time before the refunds need to be in. I'll update this thread if they get back to me with more information.
  • iwasatpj20iwasatpj20 Posts: 3,411
    If you got 10C tickets in 2020, you should have an email from TicketsToday recently for each rescheduled show.  In that email, there is a way to get a refund in case you can’t make a show.
    2000 - Chicago, IL
    2003 - Champaign, IL
    2006 - Chicago, IL 1 & 2
    2007 - Chicago, IL Lollapalooza
    2009 - Chicago, IL 1 & 2
    2010 - St. Louis, MO
    2011 - East Troy, WI 1 & 2 (PJ20 Destination Weekend)
    2012 - Atlanta, GA, Missoula, MT
    2013 - Chicago, IL (Wrigley Field), Dallas, TX, Oklahoma City, OK
    2014 - St. Louis, MO, Tulsa, OK, Moline, IL (No Code, IL), Saint Paul, MN, Milwaukee, WI (Yield, WI)
    2016 - Greenville, SC (Vs, SC), Raleigh, NC, Columbia, SC, Boston, MA (Fenway Park 1), Chicago, IL (Wrigley Field 1 & 2)
    2018 - Seattle, WA (Safeco Field 2), Chicago, IL (Wrigley Field 1 & 2), Boston, MA (Fenway Park 2)
    2020 - Nashville, TN, St. Louis, MO, Oklahoma City, OK, Phoenix, AZ, ??
    2022 - Nashville, TN, St. Louis, MO, Oklahoma City, OK, Phoenix, AZ, Las Vegas, NV
    2023 - St. Paul, MN 2, Fort Worth, TX 2, Austin, TX 1, and Austin, TX 2
    2024 - Portland, OR and Chicago, IL (Wrigley Field 1 & 2)


    2012 - Temple of the Dog East Troy, WI (PJ20 Destination Weekend)
    2014 - Soundgarden Tinley Park, IL (with Nine Inch Nails)
    2014 - Alice in Chains Davenport, IA
    2016 - Chris Cornell Solo Madison, WI and Peoria, IL (official hometown show)
    2016 - Temple of the Dog San Francisco, CA (both shows)
    2017 - Soundgarden Dallas (cancelled) RIP Chris Cornell
    2018 - Smashing Pumpkins Chicago, IL (first show)
    2019 - Alice in Chains Milwaukee, WI
    2022 - Jerry Cantrell Chicago, IL
    2023 - Jerry Cantrell Milwaukee, WI

    RIP Andrew Wood, Kurt Cobain, Layne Staley, and Chris Cornell

    RIP Mom (may your star shine the brightest in the sky, our family loves and misses you very much, we'll meet again)

  • washed in blackwashed in black Posts: 879
    I received an email from TicketsToday on the 14th as well as an email from Ticketmaster Fan Support yesterday regarding refunds. Have you checked you spam folder? Are the tickets in your ticketmaster account?

    Try this email as it's the one that sent it: tenclubsupport@ticketmaster.com

    2003 Spectrum, Camden 2, Holmdel 2004 Reading, PA 2005 Philly 2006 Hartford, Camden 1&2, E. Rutherford 1&2 2008 Camden 1&2, MSG 1&2  2009 Spectrum 1,2,3,4  2010 Hartford, Newark, MSG 1&2 2013 Wrigley, Pittsburgh, Brooklyn 1&2, Philly 1&2,  Baltimore 2014 Leeds, Cincinnati  2015 GCF  2016 Sunrise, Miami, Hampton, Philly 1&2, MSG 1&2, Fenway 1&2  2017 RHoF Induction 2018 Seattle 1&2 Fenway 1&2 2021 Sea Hear Now 2022 Hamilton, Toronto, MSG, Camden 2023 Indy 2024 Indy, MSG 1&2, Philly 1&2, Baltimore

  • BizzzyBozzzyBizzzyBozzzy Posts: 388
    iwasatpj20 said:
    If you got 10C tickets in 2020, you should have an email from TicketsToday recently for each rescheduled show.  In that email, there is a way to get a refund in case you can’t make a show.
    Thanks, however that's the email I'm referring to that I did not receive.

    washed in black said:
    I received an email from TicketsToday on the 14th as well as an email from Ticketmaster Fan Support yesterday regarding refunds. Have you checked you spam folder? Are the tickets in your ticketmaster account?

    Try this email as it's the one that sent it: tenclubsupport@ticketmaster.com

    Nothing in spam folder. I have all the tickets in my TM account. Might be worth reaching out to that email address as well, thanks!
  • GibsonGibson Posts: 2,633
    If you bought the tickets straight from ticketmaster, you can go into "My Account -->My Tickets. Once you go click on the pair of tickets, there will be a button to request a refund.
    1998: Barrie  2000: Toronto  2005: Kitchener, London, Hamilton, Toronto  2006: Toronto 1&2, Paris, Milan, Torino, Pistoia  2009: Calgary, Vancouver  2011: Canada  2013: London, Wrigley, Philly 1&2  2014: St. Louis, ACL 1, Detroit  2016: Lexington, Quebec, Ottawa, Toronto 1&2, Fenway 1&2, Wrigley 1&2  2017: EV - Louisville  2018: London 1&2, Milan, Padova, Rome, Prague, Krakow, Berlin, Wrigley 1&2, Fenway 1&2  2020: Toronto, Ottawa, Hamilton  2021: London 1&2  2022: Hamilton, Toronto  2023: Chicago 1&2, Noblesville  2024: Seattle 1&2, Noblesville, Wrigley 1&2

  • BizzzyBozzzyBizzzyBozzzy Posts: 388
    Gibson said:
    If you bought the tickets straight from ticketmaster, you can go into "My Account -->My Tickets. Once you go click on the pair of tickets, there will be a button to request a refund.
    Thanks Gibson, they're all 10C tickets.
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