Anyone Else Have This Issue??? Seriously

BK221359

And the plot thickens...here is what I was emailed from those running lottery...see below. I never received the first email they are referring to, only the email saying I received tickets for Nashville...this BS after surprising my girl with ticket confirm...WTF...have a great day? F you...

Hello,

 

We are extremely sorry for any confusion caused by the second confirmation email sent to you stating you were granted tickets. Unfortunately, you were not granted tickets. There will be a general public on sale this Friday January 24th at 10 am local venue time. You will have the opportunity to search for availability on that day. 

 

Have a great day!

 

Thank you, 

 

Ten Club's Ticketmaster Preasle Support

JPPJ84

They can’t do that, can they?! 

Gern Blansten

Crazy...I can't believe this crap is happening

Was your credit card charged? 

BK221359

Credit card was not billed and never received confirmation saying didn’t get tickets.  So I made an inquiry via phone, hence them sending me email saying received tickets...and also assured card would be charged by 23rd.

I have lost the lottery plenty over the years, no big deal, but this one is tough.

BK221359

Gern Blansten

Crazy... You might want to run that by info@tenclub.net to see if they can rectify 

BK221359

Gern Blansten said:

Crazy... You might want to run that by info@tenclub.net to see if they can rectify 

I have responded to the “Have a nice day” email, so hopefully that helps.  Who knows...

aurelgugus

When are we supposed to receive the tickets on whatever TM accounts or apps ?
Even if I have been charged, I am a bit nervous about booking flights and finally be informed that there was an ‘issue’.

RoleModelsinBlood31

aurelgugus said:

When are we supposed to receive the tickets on whatever TM accounts or apps ?
Even if I have been charged, I am a bit nervous about booking flights and finally be informed that there was an ‘issue’.

There’s several hundred folks (it seems) including myself who are still unsure if they got tickets or not.  

tdawe

BK221359 said:

Gern Blansten said:

Crazy... You might want to run that by info@tenclub.net to see if they can rectify 

I have responded to the “Have a nice day” email, so hopefully that helps.  Who knows...

I’d make sure you’re going to Ten Club people and not Ticketmaster people. 

JimmyV

tickets@pearljam.com - This is the address @Santos L. Halper asked us specifically to direct questions to.

Bentleyspop

aurelgugus said:

When are we supposed to receive the tickets on whatever TM accounts or apps ?
Even if I have been charged, I am a bit nervous about booking flights and finally be informed that there was an ‘issue’.

https://community.pearljam.com/discussion/283505/seat-announcements-the-week-of-the-27th-not-the-27th-sharp#latest

bbiggs

RoleModelsinBlood31 said:

aurelgugus said:

When are we supposed to receive the tickets on whatever TM accounts or apps ?
Even if I have been charged, I am a bit nervous about booking flights and finally be informed that there was an ‘issue’.

There’s several hundred folks (it seems) including myself who are still unsure if they got tickets or not.  

...which is hard to fathom. 

josevolution

It’s clear that 10C wants to totally get away from the ticket process, so here we are back to TM ughh ...

BK221359

Thanks to all for advice, sent email to both mentioned on thread.  

mace1229

I'm shocked at this point the 10c hasn't made a formal statement about tickets. Especially with the VF and public sales ocming up. Would be really nice to know who does and doesn't have tickets. 
I was lucky enough to land the 2 I requested, but I'd be furious if this was happening to me.

Gern Blansten

BK221359 said:

Gern Blansten said:

Crazy... You might want to run that by info@tenclub.net to see if they can rectify 

I have responded to the “Have a nice day” email, so hopefully that helps.  Who knows...

But that is TM....I would go straight to ten club.  Maybe forward the email so that you can document the issue.  Might help if they end up addressing these issues.

Gern Blansten

JimmyV said:

tickets@pearljam.com - This is the address @Santos L. Halper asked us specifically to direct questions to.

good info

jwill71

OP you are not alone...
My wife became a 10c member this winter so that we could possibly take our two teenagers to PJ for the first time. We both only went for the Denver show and choose BA. I got a confirmation email that I had been entered and she did not, but she did have the 1 dollar hold on her cc. When the entry period closed, I got a confirmation of tickets and she got nothing. She emailed Tickets today and was initially told she didn't get tickets. Then, a day later, emailed that she did get tickets, and shortly after that received the official "You've scored tickets to Pearl Jam" email. Then yesterday afternoon, she got the same email you did, wording and all. Tried calling the 800 number and they were no help.

We will try the tickets@pearljam.com - thanks JimmyV.

Thankful to get one pair, though. Hoping to get two more via the presale...

feeder

BK221359 said:

I don't know, man, you got a receipt.  That should be the bond that holds this transaction.

My email did not contain a receipt.  Somewhat worried/skeptical, but I believe this type of email has to have accountability.

BK221359

Thanks to all.  You would think it would hold, but still getting same answer from TM.  I have copied TC on emails ( both emails mentioned here).  I am sure they are slammed...so not upset with 10C, but  TM responses are a joke.

would be nice to know before remaining pre and public sale.

andrew68

jwill71 said:

OP you are not alone...
My wife became a 10c member this winter so that we could possibly take our two teenagers to PJ for the first time. We both only went for the Denver show and choose BA. I got a confirmation email that I had been entered and she did not, but she did have the 1 dollar hold on her cc. When the entry period closed, I got a confirmation of tickets and she got nothing. She emailed Tickets today and was initially told she didn't get tickets. Then, a day later, emailed that she did get tickets, and shortly after that received the official "You've scored tickets to Pearl Jam" email. Then yesterday afternoon, she got the same email you did, wording and all. Tried calling the 800 number and they were no help.

We will try the tickets@pearljam.com - thanks JimmyV.

Thankful to get one pair, though. Hoping to get two more via the presale...

wow!  that's total BS

BK221359

Recent Update...no resolution.  Here is most recent email from TM...still no word from 10C, but you know they are overwhelmed.  On the bright side, I feel confident that I still have tickets to both nights in Amsterdam...lol

PushinPaint

They have inventory, just not the inventory they want to give away. Given the error, correct thing is to take 2 from public on sale and give to you. 

BK221359

Is what it is I guess...on to the next sale...but not happy about it.  

tdawe

Wasn’t Nashville at 99%? Even if you put in for GA, shouldn’t they at least be able to offer you seats to try and make it right? 

BK221359

No customer service rep offered a thing...even when it was “elevated” (read as BS), just same answer over and over again.

PureandEasy

Is this for real, did you copy and paste that email, because there is a typo in the signature that just doesn't fly with me . . . this seems like a general email if they had in fact made a mistake that probably would not have just been sent to you so I highly doubt that this obvious typo would not have been caught . . . 

Preasle????

Have a great day!

 

Thank you, 

 

Ten Club's Ticketmaster Preasle Support

tdawe

BK221359 said:

No customer service rep offered a thing...even when it was “elevated” (read as BS), just same answer over and over again.

But...are we aware of anyone else losing for Nashville (other than GA only requests)? Sorry I haven’t been able to follow all the complaints in here. If not, then that means they were had more reserved tickets to give out (setting aside the scenario where they had precisely as many entries as tickets). With the presale starting tomorrow morning it may be too late, but damn I would think it would have been easy for them to toss you two seats to atone for their fuckup. 

BK221359

PureandEasy said:o

Is this for real, did you copy and paste that email, because there is a typo in the signature that just doesn't fly with me . . . this seems like a general email if they had in fact made a mistake that probably would not have just been sent to you so I highly doubt that this obvious typo would not have been caught . . . 

Preasle????

Have a great day!

 

Thank you, 

 

Ten Club's Ticketmaster Preasle Support

Unfortunately it is real...most call centers are overseas.  Didn’t even catch the typo, but to the reps on the front lines, they speak at least one more language than I can...so much respect to them.  This isn’t their fault either.  In reality, this calamity should even be possible.  Technology should easily be able to prevent this.  Here is the original email...

snowrider_04

I'm in the same boat now. I received a confirmation email on Sunday that I had scored tickets for Oakland 2 (1st priority), but no email confirmation or denial for Oakland 1 (2nd priority). I called the TC/TM phone support line twice over the last week and both times I got double confirmation that I had won tickets for both days! When I emailed the support line today I got an email saying I didn't get tickets to Oakland 1! I've emailed TenClub (tickets@pearljam.com and info@tenclub.net), still no word from either. I am so, so bummed. Didn't get a code for the VF sale, so if this all holds I'll have to try tomorrow, fingers crossed.