10C Presale Code

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  • Yes Way
    Yes Way Posts: 453
    I never received an email from Ten Club. It's not in any of my boxes. I did get one from Pearl Jam. I'm active until August of 2020. Should I be stressed?
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  • MT24398
    MT24398 Posts: 3
    I unsubscribed from NEWSLETTERS...why would I want to unsubscribe from wanting to buy tickets to concerts when that's the only reason I'm paying $20 a year?   Literally the only thing I get for my $20?   lol
  • eddieLovesElway
    eddieLovesElway Posts: 17
    Mine ended up in my spam folder. Although all my other emails from Ten Club have been delivered fine. Make sure to check your spam if you haven’t received the Gigatron and North American Tour Announcement email. 
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  • camsjam
    camsjam Posts: 375
    edited January 2020
    Its NOT a separate email....it's in the 1st email sent..gigaton and na tour. Scroll to ten club presales and in there is your 10c membership name n code. It's from 10c not pearl jam
    Post edited by camsjam on
  • jazzbo26
    jazzbo26 Framingham, MA Posts: 839
    MT24398 said:
    I unsubscribed from NEWSLETTERS...why would I want to unsubscribe from wanting to buy tickets to concerts when that's the only reason I'm paying $20 a year?   Literally the only thing I get for my $20?   lol
    I give up. Good luck!
  • Netzka11
    Netzka11 Canada Posts: 7
    Netzka11 said:
    I received an email today but no code?  I know my membership hasn't expired.   I'm trying to not get stressed but like many this is so important to me.  Been a challenging few years and I've been counting down to this day while praying to be well enough to attend.   I'm praying for some heavenly intervention!  I've emailed them.  Now I sit and wait with anticipation.  My hope is for all excited to attend will be able to do so!  If you have any info I'd love to hear.  Thx PJ peeps!  Xo
    Ok so I did some digging.  I received the announcement in my regular email folder.  However the code was sent to my spam folder.  So double check your spam folder if you did not get a code and should have!
  • Yes Way
    Yes Way Posts: 453
    Yes Way said:
    I never received an email from Ten Club. It's not in any of my boxes. I did get one from Pearl Jam. I'm active until August of 2020. Should I be stressed?
    By the way, it was indeed in my spam folder. Not my social, not my promotions...spam. Everything else from both Pearl Jam and the Ten Club goes to my regular folder so this was obviously surprising.
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  • jennyromanski
    jennyromanski Posts: 7
    Hi all -- wondering if anyone else is still waiting for the email with the code? I received only the one from Pearl Jam <donotreply@pearljam.com> without a code. Is Ten Club still sending them out? I have reached out to them twice... No emails in Spam or any other folders (I've looked 100 times!). Original PJ email came 21 hours ago. Membership is active and I am subscribed to all newsletters. Thanks!
  • SmallestOceans
    SmallestOceans Posts: 13,542
    jennyromanski said:
    Hi all -- wondering if anyone else is still waiting for the email with the code? I received only the one from Pearl Jam <donotreply@pearljam.com> without a code. Is Ten Club still sending them out? I have reached out to them twice... No emails in Spam or any other folders (I've looked 100 times!). Original PJ email came 21 hours ago. Membership is active and I am subscribed to all newsletters. Thanks!
    Send an email to tickets@tenclub.net and info@tenclub.net with your membership information and ask for your code. It took them a while to get back to me, but they finally did. They’ll get back to you.
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  • Biglush22
    Biglush22 Posts: 2
    Can someone post an image of what I should be searching for in my folders? An image of the successful email (without the code obviously) would be very helpful. Getting very concerned that I screwed up somehow.

    I have emailed but have not heard back.
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  • jennyromanski
    jennyromanski Posts: 7
    SmallestOceans said:
    jennyromanski said:
    Hi all -- wondering if anyone else is still waiting for the email with the code? I received only the one from Pearl Jam <donotreply@pearljam.com> without a code. Is Ten Club still sending them out? I have reached out to them twice... No emails in Spam or any other folders (I've looked 100 times!). Original PJ email came 21 hours ago. Membership is active and I am subscribed to all newsletters. Thanks!
    Send an email to tickets@tenclub.net and info@tenclub.net with your membership information and ask for your code. It took them a while to get back to me, but they finally did. They’ll get back to you.
    Thank you!!!

  • ME10280
    ME10280 Posts: 35
    It came in an email from Ten Club on Monday titled "Gigaton and North America Tour Announcement".  It's at the bottom of the email under "Ten Club Presale".  You have until the 15th to sign up & they're going to tell you if you got tix on Sunday the 19th.  Check you spam or deleted box.  You may have gotten it, not read the whole thing & deleted it.  Good luck.
  • MT24398
    MT24398 Posts: 3
    they sent me my code...we did it!
  • phishjam
    phishjam Posts: 117
    MT24398 said:
    they sent me my code...we did it!
    Where and when did you email them?  I sent an email to tickets@tenclub.net yesterday afternoon regarding this issue and still haven't heard anything. 
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  • JPPJ84
    JPPJ84 Hamburg, Germany Posts: 3,464
    phishjam said:
    MT24398 said:
    they sent me my code...we did it!
    Where and when did you email them?  I sent an email to tickets@tenclub.net yesterday afternoon regarding this issue and still haven't heard anything. 
    Try info@ as well 
  • phishjam
    phishjam Posts: 117
    JPPJ84 said:
    phishjam said:
    MT24398 said:
    they sent me my code...we did it!
    Where and when did you email them?  I sent an email to tickets@tenclub.net yesterday afternoon regarding this issue and still haven't heard anything. 
    Try info@ as well 
    I did also then send one to that email this morning after reading through some of the different threads on here.  Feel bad sending the emails as I am sure that they are getting a bunch, just kinda confused as to why I didn't receive one, been a member for a long time and have always used the same email address.  
    fiddlers green 98
    ice bowl 00
    st paul 03
    st paul 06
  • binneyj
    binneyj Posts: 8
    OK so the email was sent using a mass mailing service that many mail providers mark as spam or malicious because it essentially spoofs the email to look like it came from donotreply@pearljam.com.  I have gmail and it was sent to Spam (not Social or Promotional, but the spam folder) coming from donotreply@pearljam.com via gmail.mcsv.net.  The Gmail search does not appear to search spam.  I'm sure that this is all part of the transition to Ticketmaster handling the fan club sales end to end now.  Hope that this helps you find the email with the code.
  • Sea
    Sea Posts: 3,126
    Unique Presale Code Info https://pearljam.com/ten-club/event/unique-presale-code-info

  • binneyj
    binneyj Posts: 8
    Bravo! Ten Club for getting this resolved.  Although I still believe the root of the problem is the Ticketmaster system used to send codes.
  • Gibson
    Gibson Chicago Posts: 2,671
    Biglush22 said:
    Can someone post an image of what I should be searching for in my folders? An image of the successful email (without the code obviously) would be very helpful. Getting very concerned that I screwed up somehow.

    I have emailed but have not heard back.
    same. I know what it looks like, but haven't heard back. getting worried.
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