Do not buy from Kings Road Merch

buck502000
buck502000 Birthplace of GIBSON guitar Posts: 8,951
in Other Music
They do not provide any customer service and do not deliver what they promise.

Thanks - Buck


http://kingsroadmerch.com/

Comments

  • deadendp
    deadendp Northeast Ohio Posts: 10,434
    You've got to give us more than that, please. What's the story?
    2014: Cincinnati
    2016: Lexington and Wrigley 1
  • buck502000
    buck502000 Birthplace of GIBSON guitar Posts: 8,951
    Well, I ordered two records from them - about a month ago, and waited the requisite 5 days before emailing as to the whereabouts of said records, no response waited another week and sent another email asking again. No reply - meanwhile - shipping status remained - "shipping soon". Finally, get a reply yesterday. Almost a month since ordering. The reply is sorry the USPS lost your package - we will be shipping one of your records as we do not have inventory for the other. Shipping status never updated to shipped - how can you lose a package that never shipped. The only reason I placed was because one of the records was on sale, and guess which one they could n't ship? The one that was on sale. So I called them, and needless to say I was agitated, and the customer service rep said too bad the single record shipped and there was nothing she could do, too bad. I was getting more and more upset explaining the facts and she hung up on me!!!! So I took to the board here and PM'd them on Facebook. They sent me a PM containing smiling dogs and rainbows and told me to have a lovely day? Just not a positive experience in any way shape or form and wanted all of my jammers to avoid a similar fate with Kings Road sh*tty service. bUCK
  • buck502000
    buck502000 Birthplace of GIBSON guitar Posts: 8,951
    Oh, and I asked them via Facebook to call my home and alas, no call. Typical.
  • HesCalledDyer
    HesCalledDyer Maryland Posts: 16,498
    buck502000 said:

    They sent me a PM containing smiling dogs and rainbows and told me to have a lovely day?

    Wow. Just wow. If I did that to a customer I'd be fired before I even clicked "send."
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 / Camden 22 / Baltimore 24 / Raleigh I 25 / Raleigh II 25 / Pittsburgh I 25
  • buck502000
    buck502000 Birthplace of GIBSON guitar Posts: 8,951
    edited October 2015
    They got mad at me because I said "bullsh*t".
    photo Untitled_zps8i6gygi4.png
    Post edited by buck502000 on
  • Tim Simmons
    Tim Simmons Posts: 9,993
    They do merch for alot of my favorite artists. Sometimes I don't have a choice.
  • deadendp
    deadendp Northeast Ohio Posts: 10,434
    Send this back to them:
    photo unicorn_pooping_a_rainbow_20px_zpsnqaucent.jpg
    Poor customer service sucks. I'm sorry for that. You've done what you can do. You've informed people who might be ones to have issues. (We thank you for that.) :frowning:
    2014: Cincinnati
    2016: Lexington and Wrigley 1
  • buck502000
    buck502000 Birthplace of GIBSON guitar Posts: 8,951
    I know the collective vinyl buying power of this group :)
  • cp3iverson
    cp3iverson Posts: 8,702
    Thanks for the heads up. Pretty arrogant of them
  • lexicondevil
    lexicondevil Posts: 2,259
    Tim Simmons said:

    They do merch for alot of my favorite artists. Sometimes I don't have a choice.

    Pretty much. I've never really had any problems with them.
    Also, once you start flinging cuss words at people they have the right to hang up on you/ignore you, no matter how right you are to be pissed at their shitty service.
    1991- Hollywood Palladium, California with Temple of the Dog, Soundgarden, and Alice in Chains -RIP Magazine Show Oct. 6th
    1992- Lollapalooza, Irvine, California
    Nothing since then. I suck.
    2016- Fenway Park, Boston - Both glorious nights
    2022- Oakland Night 2
    2024 Sacramento, CA
  • Tim Simmons
    Tim Simmons Posts: 9,993
    And from what Ive seen here Buck isn't the most tactful when dealing with what he considers bad service.
  • buck502000
    buck502000 Birthplace of GIBSON guitar Posts: 8,951
    nah, I just do not like to be misled when it comes to spending my money. Same thing happened with those Ames NYC Gold prints - one thing was promised and another was delivered - company can make it right with their customers or lose their business. My feelings aren't hurt, my wallet will stay closed, that's how I exact my revenge. Oh yeah, and I tell all of my friends. :)
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,777
    edited November 2015
    lexicondevil said:

    Tim Simmons said:

    They do merch for alot of my favorite artists. Sometimes I don't have a choice.

    Pretty much. I've never really had any problems with them.
    Also, once you start flinging cuss words at people they have the right to hang up on you/ignore you, no matter how right you are to be pissed at their shitty service.
    True. While I do sympathize and empathize Buck, and agree they are in the wrong (obviously), I also think that once you started swearing you destroyed any chance you had to make things right. So maybe the one take-away would be to never ever ever swear while talking to any customer service reps (unless they do first). Ever.
    Post edited by PJ_Soul on
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • buck502000
    buck502000 Birthplace of GIBSON guitar Posts: 8,951
    I just said it was bullsh*t - it was nothing personal - trust me I use to work for the biggest telecom company in the US - so I know what it's like to get treated poorly. In this instance, the customer service rep was way too quick to be offended and I never hung up on any of my customers, no matter what - so this makes me even more upset.
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,777
    buck502000 said:

    I just said it was bullsh*t - it was nothing personal - trust me I use to work for the biggest telecom company in the US - so I know what it's like to get treated poorly. In this instance, the customer service rep was way too quick to be offended and I never hung up on any of my customers, no matter what - so this makes me even more upset.

    Yeah, but what I said still applies. I think that any swear word should be avoided when speaking to customer service, period. It can only make things worse. You don't know who's on the other end of that line. They might have found your use of the word bullshit - in any context - aggressive and/or rude and/or verbally abusive. Better safe than sorry when you're trying to get results out of someone. :)
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • buck502000
    buck502000 Birthplace of GIBSON guitar Posts: 8,951
    fair enough
  • BrokenHalos
    BrokenHalos Posts: 293
    It's not about right or wrong, it's that most companies that do customer service (including all the ones I worked at) allow their workers to hang up on abusive customers (which involves swearing of any kind). I had a comcast rep tell me good news about my install one year and I said "God Damn that's great news" and she hung up on me. When I called back the next rep warned me to not to curse.

    Now when I answered phones for Time-Life and Charles Schwab I took it as a personal challenge when people got mad and swore. I would be extra determined to solve your issue, because it was always so rewarding to 'talk someone off the ledge' so to speak. But after my Comcast experience I have learned that some phone people listen for the slightest excuse to hang up on you!

    Anyway - thanks for the heads up on Kings Road =)
    when he's happy he looks insane

    Gorge 2005
  • dankind
    dankind Posts: 20,841
    Kings Road has always done right by me. Sounds like your bullshit experience is an exception to the norm, buck. You found the bad apple and then spoiled it rotten. :lol:
    I SAW PEARL JAM
  • FR181798
    FR181798 Posts: 2,166
    I ordered a record from them, it came damaged so they sent me two replacements, one was what I ordered and the other was a different colour variant. As you can imagine I was happy to get 3 for the price of 1. But I dont like bad customer service either, dont get me started on Barnes & Noble. Its good to let others know when you experience something bad.

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