Waiting in a Doctor's Office. How long is too long?

I had a non-emergency appointment with my gastroenterologist today at 10:30 AM. At 11:30, I walked. A friend of mine said I shouldn't have done that. I argued that if I had reservations for dinner and arrived on time and had to wait an hour and was still not given a table I would walk. Was I unreasonable? How long is too long to wait in a doctor's office for a non-emergency visit?
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Comments

  • jeffbrjeffbr Posts: 7,177
    I think your hour wait was too long! How long will that doctor wait for you if you're late, before considering you a no-show? I'd use the same criteria.
    Now, if they had an emergency that required the doctor's attention, and they updated you regularly letting you know, you could have decided whether to wait or to reschedule. But if you were just sitting there waiting to be called, and heard nothing, I think you gave them plenty of time.
    "I'll use the magic word - let's just shut the fuck up, please." EV, 04/13/08
  • I second jeffbr, if they notified you that they were behind or that there was a delay for an emergency then you can make a call about your options.
    Most Dr.s are 5 mins plus late, after half an hour I get up and demand an update from the front desk staff. If they can't give me one I leave. When I book another appt. I remind them repeatedly about my excessive wait last time. I'm a Dr. doesn't hold any weight with me, when they behave like your time isn't important all they are is a douche.
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  • hedonisthedonist Posts: 24,524

    I second jeffbr, if they notified you that they were behind or that there was a delay for an emergency then you can make a call about your options.
    Most Dr.s are 5 mins plus late, after half an hour I get up and demand an update from the front desk staff. If they can't give me one I leave. When I book another appt. I remind them repeatedly about my excessive wait last time. I'm a Dr. doesn't hold any weight with me, when they behave like your time isn't important all they are is a douche.

    "After half an hour" - how fucked up is that?

    Fortunately I haven't been for awhile, but I'd consider 15 minutes, maybe 20, as pushing it.

    And they always push it!

    Updates would be nice but never ever expected without a prompt.

    Were you in the exam room all gowned up, B?
  • Empty GlassEmpty Glass Posts: 12,329
    I purposely make my appointments first thing in the am. I know it's not always possible. After 20-30 minutes though I ask what's up.
    I've met Rob

    DEGENERATE FUK

    This place is dead

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  • brianlux said:

    I had a non-emergency appointment with my gastroenterologist today at 10:30 AM. At 11:30, I walked. A friend of mine said I shouldn't have done that. I argued that if I had reservations for dinner and arrived on time and had to wait an hour and was still not given a table I would walk. Was I unreasonable? How long is too long to wait in a doctor's office for a non-emergency visit?

    You waited longer than I would have. If they don't even value your time with some sort of explanation, you shouldn't have to sit there in limbo. How is the doctor? Do you have a good relationship? If not, maybe consider looking for another if this happens repeatedly.
  • hedonist said:

    I second jeffbr, if they notified you that they were behind or that there was a delay for an emergency then you can make a call about your options.
    Most Dr.s are 5 mins plus late, after half an hour I get up and demand an update from the front desk staff. If they can't give me one I leave. When I book another appt. I remind them repeatedly about my excessive wait last time. I'm a Dr. doesn't hold any weight with me, when they behave like your time isn't important all they are is a douche.

    "After half an hour" - how fucked up is that?

    Fortunately I haven't been for awhile, but I'd consider 15 minutes, maybe 20, as pushing it.

    And they always push it!

    Updates would be nice but never ever expected without a prompt.

    Were you in the exam room all gowned up, B?
    I don't go to the Dr. very often and I know there is some hysterical mom that needs to get her kid in right now, the lonely older person that just wants to chat a little longer, etc that can put them behind, usually I don't stress about being a bit late for my appts.
    I would also rather that the Dr be a bit late than some neurotic person abuse the emergency room which costs us way more and clogs it up for the people who really need it. But still there are limits.
    Anything you lose from being honest
    You never really had to begin with.


    Sometimes it's not the song that makes you emotional it's the people and things that come to your mind when you hear it.
  • brianluxbrianlux Posts: 41,629
    hedonist said:

    I second jeffbr, if they notified you that they were behind or that there was a delay for an emergency then you can make a call about your options.
    Most Dr.s are 5 mins plus late, after half an hour I get up and demand an update from the front desk staff. If they can't give me one I leave. When I book another appt. I remind them repeatedly about my excessive wait last time. I'm a Dr. doesn't hold any weight with me, when they behave like your time isn't important all they are is a douche.

    "After half an hour" - how fucked up is that?

    Fortunately I haven't been for awhile, but I'd consider 15 minutes, maybe 20, as pushing it.

    And they always push it!

    Updates would be nice but never ever expected without a prompt.

    Were you in the exam room all gowned up, B?
    No, after 45 minutes they put me in a room with no windows and nothing to read and after 15 minutes of THAT nonsense I just walked out!

    brianlux said:

    I had a non-emergency appointment with my gastroenterologist today at 10:30 AM. At 11:30, I walked. A friend of mine said I shouldn't have done that. I argued that if I had reservations for dinner and arrived on time and had to wait an hour and was still not given a table I would walk. Was I unreasonable? How long is too long to wait in a doctor's office for a non-emergency visit?

    You waited longer than I would have. If they don't even value your time with some sort of explanation, you shouldn't have to sit there in limbo. How is the doctor? Do you have a good relationship? If not, maybe consider looking for another if this happens repeatedly.
    I saw him briefly once before and he seemed OK. The thing is, I'm supposed to have this guy do a colonoscopy on me. Oooooo-kay. So how does that work? They stick a camera up my butt and then take an hour lunch break? "OK, Mr. Lux, just lie still. We'll catch up with you later." Yeowee! image

    “The fear of death follows from the fear of life. A man [or woman] who lives fully is prepared to die at any time.”
    Variously credited to Mark Twain or Edward Abbey.













  • RKCNDYRKCNDY Posts: 31,013
    First of all, you should charge him for a 'no-show fee' I think $450 should cover it.

    You did wait long enough, at 10:30, he shouldn't be *that* backed up. The front desk should have explained the delay. When I worked at the clinic, we always went in to the waiting rooms to explain any delay, we know when they signed in, we know when we put them in the exam room. In extreme cases, we would make an announcement to the entire waiting room, there was an emergency, and would be running behind.
    The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun.

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  • rr165892rr165892 Posts: 5,697
    I have many DRs as clients.They always have a reason why they can't meet during normal hours and always need to meet in the evenings or want me to meet them on weekends so it dosent put them out.
    My payback is always to tell them no I cant(my time is as valuable as theirs) just let me know when you free up and then we can get together,until then your project will be on hold.Wouldnt ya know their schedule miraculously frees up almost instantly.
    Ahhh,the small things in life.
  • deadendpdeadendp Posts: 10,434
    The neurologist that my husband used to see was regularly an hour and a half to 2 hours behind. K was still in a stroller at the time and he wanted me to be there with him because he felt like crap and only heard half of what was said. If you think that you are antsy, try taking a year and a half old kiddo and sitting there for that length of time.

    Why was he so behind? He saw the unseeable. He would spend 15 minutes - a half hour with each person. He didn't rush. He didn't discount what you said. He sat. He listened. He really worked with you to help better your circumstances.

    Was that length of time crazy? Sure. However, he was able to find things with my husband that no one else took the time to find. Though he didn't "cure" whatever ills him, he did put a piece into the puzzle.

    That amount of time isn't typical. We came armed with things to do, read, snacks for the kiddo, toys . . . We hung out and appreciated that he took his time with everyone.
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  • brianluxbrianlux Posts: 41,629
    RKCNDY said:

    First of all, you should charge him for a 'no-show fee' I think $450 should cover it.

    You did wait long enough, at 10:30, he shouldn't be *that* backed up. The front desk should have explained the delay. When I worked at the clinic, we always went in to the waiting rooms to explain any delay, we know when they signed in, we know when we put them in the exam room. In extreme cases, we would make an announcement to the entire waiting room, there was an emergency, and would be running behind.

    LOL, I like your way of thinking, RKCNDY!

    “The fear of death follows from the fear of life. A man [or woman] who lives fully is prepared to die at any time.”
    Variously credited to Mark Twain or Edward Abbey.













  • WobbieWobbie Posts: 29,901
    I had a friend who worked for a semi-famous dermatologist (he had his own TV show) in vegas...the guy had something like 150 appts per day....do the math. :angry:
    If I had known then what I know now...

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  • brianluxbrianlux Posts: 41,629
    imalive said:

    I had a friend who worked for a semi-famous dermatologist (he had his own TV show) in vegas...the guy had something like 150 appts per day....do the math. :angry:

    8 hours X 60 minutes = 480 minutes ÷ 150 appts = 3.2 minutes per...

    3.2 MINUTES PER PATIENT!

    Zzzzzap! "NEXT!"
    image

    “The fear of death follows from the fear of life. A man [or woman] who lives fully is prepared to die at any time.”
    Variously credited to Mark Twain or Edward Abbey.













  • JWPearlJWPearl Posts: 19,893
    Some docs work overtime brian
  • justamjustam Posts: 21,408
    I had this happen at a dentist's office once except the hour was in the back room waiting for the dentist. They put me in a chair, etc., but then left me back there for a loooonnnggg time before the dentist came in.

    I changed dentists soon after that appointment because it took too long.
    &&&&&&&&&&&&&&
  • There should be a limit as to how long a person can wait before leaving.
    The length of time - not sure on that one.

    PS: Hedo - where are you with your Seinfeld reference with regard to waiting rooms?
    This thread has that episode written all over it.
  • brianluxbrianlux Posts: 41,629
    JWPearl said:

    Some docs work overtime brian

    True. So lets say the guy is a real workaholic:

    12 hours X 60 minutes = 720 minutes ÷ 150 appts = 4.8 minutes per.

    zap-zap. "NEXT!"

    :lol:

    “The fear of death follows from the fear of life. A man [or woman] who lives fully is prepared to die at any time.”
    Variously credited to Mark Twain or Edward Abbey.













  • hedonisthedonist Posts: 24,524

    There should be a limit as to how long a person can wait before leaving.
    The length of time - not sure on that one.

    PS: Hedo - where are you with your Seinfeld reference with regard to waiting rooms?
    This thread has that episode written all over it.

    Ha! There are actually two - no, three - episodes I can think of that relate to this.
  • hedonisthedonist Posts: 24,524
    edited August 2015
    Missing wallet.
    Sexy magazines in the waiting room.
    George and the delicate genius.

    :whistle:

    *edit: sorry, Brian - I have a low threshold when it comes to Seinfeld =)
    Post edited by hedonist on
  • hedonist said:

    Missing wallet.
    Sexy magazines in the waiting room.
    George and the delicate genius.

    :whistle:

    I guess i should have clarified it was during one of his monologues before a show he references a waiting room at the doctors.
  • HobbesHobbes Posts: 6,418
    hedonist said:

    There should be a limit as to how long a person can wait before leaving.
    The length of time - not sure on that one.

    PS: Hedo - where are you with your Seinfeld reference with regard to waiting rooms?
    This thread has that episode written all over it.

    Ha! There are actually two - no, three - episodes I can think of that relate to this.
    This was the first that came to mind....
    image
  • hedonisthedonist Posts: 24,524

    hedonist said:

    Missing wallet.
    Sexy magazines in the waiting room.
    George and the delicate genius.

    :whistle:

    I guess i should have clarified it was during one of his monologues before a show he references a waiting room at the doctors.
    It's weird how I remember the episodes themselves better than the monologues.

    And yes, Hobbes!

  • HobbesHobbes Posts: 6,418
    Ah, I see you mentioned those while I was searching for a pic. :smile:
  • This thread made me immediately think of this OP.

    https://www.youtube.com/watch?v=IvLMBnJ12Z8
  • brianluxbrianlux Posts: 41,629

    This thread made me immediately think of this OP.

    https://www.youtube.com/watch?v=IvLMBnJ12Z8

    "I hate the little waiting room."

    "There's no chance of not waiting 'cause they call it the waiting room"

    "The next waiting room. The little waiting room."

    Haha! Perfect!

    “The fear of death follows from the fear of life. A man [or woman] who lives fully is prepared to die at any time.”
    Variously credited to Mark Twain or Edward Abbey.













  • Leezestarr313Leezestarr313 Posts: 14,352
    edited August 2015
    I think that is ridiculous and unfair. Especially with the costs. It is disrespectful, in my opinion. People have jobs, not everyone has the time to lurk around in a waiting room the whole day. I had doctors here who want you to pay a "penalty fee" if you don't cancel your appointment in time. They should live up to that too. Why even make an appointment if you have to wait that long? My gyn is also delivering babies and told me right away that there might be times when he is not available. However, his staff will let you know. Also, wouldn't you kind of think that the staff has experiences with making appointments and the time the doctor takes and maybe puts in a little more time between them to have room?
    Post edited by Leezestarr313 on
  • ldent42ldent42 Posts: 7,859
    I think it also depends on the type of doctor. My GP is in a clinic so I expect long wait times. I've never waited LESS than an hour, yes by appointment, they don't generally take walk ins.
    The next one is my physical therapy. The appointments to see the doctor are crazy. I waited 3 hours once. The physical therapy is usually 5 minutes or less, but for the doctors it's crazy, usually like an hour and a half at minimum.
    But for the private practice specialists I don't have this problem. The podiatrist, the dentist, the glaucoma test doctor, and the ENT have like 15 minutes or less wait times.

    Which reminds me. I need to find a new glaucoma test doctor. The old one doesnt take my insurance. Boo.
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  • I had an experience today that made me think of this thread.

    First visit with a new specialist. Didn't wait long and the doctor seemed like a nice enough guy. He ordered bloodwork which can be done in the lab right in their office. Sweet! At 4:00 he tells me to sit tight, someone will get me in a couple minutes to take me over to get the work done. At 4:25, his assistant comes in with the order and a list of addresses of places to get it done. I repeated what the doctor said and was informed their lab closes at 4:30. I said "fantastic! It's only 4:25!" To my surprise, they politely said go fuck yourself, she's closed down for the day.

    Sooo, because this lady wanted to knock off a few minutes early and ignore the doctor's order, I now have to wait until I can fit it in my insane schedule. I will most certainly be finding a different specialist's office. It's one thing to wait to see the doctor, but this lady ran out the clock on me and refused to take the two minutes to draw my blood. Leaving me sitting for almost half an hour for absolutely no reason. Ruined an already horrible day.
  • brianluxbrianlux Posts: 41,629

    I had an experience today that made me think of this thread.

    First visit with a new specialist. Didn't wait long and the doctor seemed like a nice enough guy. He ordered bloodwork which can be done in the lab right in their office. Sweet! At 4:00 he tells me to sit tight, someone will get me in a couple minutes to take me over to get the work done. At 4:25, his assistant comes in with the order and a list of addresses of places to get it done. I repeated what the doctor said and was informed their lab closes at 4:30. I said "fantastic! It's only 4:25!" To my surprise, they politely said go fuck yourself, she's closed down for the day.

    Sooo, because this lady wanted to knock off a few minutes early and ignore the doctor's order, I now have to wait until I can fit it in my insane schedule. I will most certainly be finding a different specialist's office. It's one thing to wait to see the doctor, but this lady ran out the clock on me and refused to take the two minutes to draw my blood. Leaving me sitting for almost half an hour for absolutely no reason. Ruined an already horrible day.

    That the kind of thing that makes you want to... :anguished:

    “The fear of death follows from the fear of life. A man [or woman] who lives fully is prepared to die at any time.”
    Variously credited to Mark Twain or Edward Abbey.













  • Well isn't this just spectacular. I arrive early for an appointment with a different specialist. To my surprise, they call me back five minutes early. Good start.

    It has now been an hour in the little room and a doctor's assistant just came in to inform me the doctor is "on his way" from a hospital where he was performing a procedure.

    So you're telling me the guy hasn't even been in the building this whole time? As if all these repetitive doctor appointments weren't frustrating enough. Would a phone call asking to move my appointment be too much of a hassle?

    Reaching my limit of bullshit lately.
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