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Damaged goods bought from other member.

VedderMTLVedderMTL Montreal, Canada Posts: 1,401
edited 2014 23 in Lost Dogs
Hey all !

Just wondering what you did with a similar situation. I bought posters from a fellow member and he was instructed wrong at the post office on the packaging and they arrived to me completely destroyed, which I can tell is 100% due to the shipping.

How did you resolve the situation ?

Is there an insurance from the carrier and do they actually give refunds ?

Thanks for your feedback. Just trying to see where we should go from there so that we both don't lose everything.

Comments

  • willbarclaywillbarclay Ottawa, Canada Posts: 3,298
    Did your sender have insurance on it?
  • CC9172CC9172 northern new jersey Posts: 127
    If it was sent priority mail then there is a $50 insurance automatically available.
  • Indi4enceIndi4ence Posts: 949
    I had a poster that i sent damaged during shipping by UPS. Luckily the buyer was patient and understanding. The claim process takes a while and even with insurance the seller/shipper must show proof of value. It probably took close to 6 weeks to get the check. I kept the buyer up to date via email at every step of the process. Once I received the refund I gave the buyer the choice of a full refund or the same poster, if i could find it for him. I was able to find it and acquire via trade + cash and had it sent directly to the original buyer. Everyone was happy but it took a while to get straightened out.

    Hope all works out, document everything and communicate between the buyer/seller
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