Ticketmaster disaster in the Netherlands: TC HELP!

Boriez
Boriez Posts: 13
edited December 2013 in The Porch
Ticketmaster disaster in the Netherlands. A lot of people (I think over 1000) ordered and payed for tickets for pearl jam in Ziggo Dome. They/we didn't receive a orderconfirmation, but the money was transferred from our bank account.. The result: We will not get our tickets. And scalpers already offering thousands of tickets.. Ticketmaster knew what was going on thanks to social media, but they didn't do anything. On the contrary, they announced the second show.. They just don't care. What to do? Is this legal? Do you think the tenclub can help us?
p.s And I tried to buy tickets via the tenclub, but I failed. :nono:
Post edited by Unknown User on

Comments

  • Popmartijn
    Popmartijn Posts: 383
    Yes, it is legal. The bank/payment processer (ING/iDEAL) screwed up.
    Still, it sucks big time for all those affected.

    For more info, see also the Facebook page of Ticketmaster.nl.
    http://www.facebook.com/TicketmasterNL/ ... 5196689663
  • Boriez
    Boriez Posts: 13
    Popmartijn wrote:
    Yes, it is legal. The bank/payment processer (ING/iDEAL) screwed up.
    Still, it sucks big time for all those affected.

    For more info, see also the Facebook page of Ticketmaster.nl.
    http://www.facebook.com/TicketmasterNL/ ... 5196689663
    That is not entirely true, people who tried to pay with their creditcard or other banks also had problems. Check the Dutch Ramblings page on facebook.
  • Boriez
    Boriez Posts: 13
    Popmartijn wrote:
    Yes, it is legal. The bank/payment processer (ING/iDEAL) screwed up.
    Still, it sucks big time for all those affected.

    For more info, see also the Facebook page of Ticketmaster.nl.
    http://www.facebook.com/TicketmasterNL/ ... 5196689663
    That is not entirely true, people who tried to pay with their creditcard or other banks also had problems. Check the Dutch Ramblings page on facebook.
  • Popmartijn
    Popmartijn Posts: 383
    Boriez wrote:
    Popmartijn wrote:
    Yes, it is legal. The bank/payment processer (ING/iDEAL) screwed up.
    Still, it sucks big time for all those affected.

    For more info, see also the Facebook page of Ticketmaster.nl.
    http://www.facebook.com/TicketmasterNL/ ... 5196689663
    That is not entirely true, people who tried to pay with their creditcard or other banks also had problems. Check the Dutch Ramblings page on facebook.

    I had no issue whatsoever with my payment (Rabobank).
    That's not to say that people with other banks couldn't have had any issues, but it appears that only the one with the ING was structural (incl. message that payment was made, but that message never reached Ticketmaster or not in time).
  • Boriez
    Boriez Posts: 13
    :(
  • deftones
    deftones Athens, Greece Posts: 2,444
    So sorry for people who lost their tickets, I hope you all find a way to be in the show
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