Hawaiian Airlines
ldent42
Posts: 7,859
Anyone have an experience with them they'd like to share? I've sent off a long email and am currently waiting for a response. I had read good reviews of this airline before I booked a flight with them, so I'm a bit :evil: after dealing with them by phone.
Here's the cliffsnotes version:
I booked a direct flight almost 5 months in advance and got a really good price for it.
A couple days ago they called me with an automated message to inform me that my flight has been changed. To the exact same flight, 24 hours later.
My options are:
1. suck it up and make my own arrangements for the one day layover
2. get on a different non-direct flight that is several hours longer than my original flight & which departs several hours later as well
3. accept a refund and book with a different airline
Because the flight is now only 2 months away booking with a different airline will be more expensive than what I paid plus the unexpected hotel expense. The non-direct flights are 3 hours + longer than the flight I paid for and involve switching airlines. The city I'd be stuck in for a day is Honolulu. #firstworldproblems.
I checked the airline's "fare rules", the fee for changing a flight is $200 plus the difference in fare. So if I had called and requested this flight change they would charge me a minimum of $200, but them cancelling the flight on me means I'm just SOL. Is it unreasonable for me to expect some form of compensation for this?
I spoke to 3 different Customer Service people and got nowhere, which is why I sent off an email to their corporate office with the quote from their Fare Rules about the Change Fee.
Anyone have any experience they'd like to share?
Here's the cliffsnotes version:
I booked a direct flight almost 5 months in advance and got a really good price for it.
A couple days ago they called me with an automated message to inform me that my flight has been changed. To the exact same flight, 24 hours later.
My options are:
1. suck it up and make my own arrangements for the one day layover
2. get on a different non-direct flight that is several hours longer than my original flight & which departs several hours later as well
3. accept a refund and book with a different airline
Because the flight is now only 2 months away booking with a different airline will be more expensive than what I paid plus the unexpected hotel expense. The non-direct flights are 3 hours + longer than the flight I paid for and involve switching airlines. The city I'd be stuck in for a day is Honolulu. #firstworldproblems.
I checked the airline's "fare rules", the fee for changing a flight is $200 plus the difference in fare. So if I had called and requested this flight change they would charge me a minimum of $200, but them cancelling the flight on me means I'm just SOL. Is it unreasonable for me to expect some form of compensation for this?
I spoke to 3 different Customer Service people and got nowhere, which is why I sent off an email to their corporate office with the quote from their Fare Rules about the Change Fee.
Anyone have any experience they'd like to share?
NYC 06/24/08-Auckland 11/27/09-Chch 11/29/09-Newark 05/18/10-Atlanta 09/22/12-Chicago 07/19/13-Brooklyn 10/18/13 & 10/19/13-Hartford 10/25/13-Baltimore 10/27/13-Auckland 1/17/14-GC 1/19/14-Melbourne 1/24/14-Sydney 1/26/14-Amsterdam 6/16/14 & 6/17/14-Milan 6/20/14-Berlin 6/26/14-Leeds 7/8/14-Milton Keynes 7/11/14-St. Louis 10/3/14-NYC 9/26/15
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