my LB vinyl replacement email bounces back

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jackbo487
jackbo487 Posts: 37
edited October 2013 in The Porch
three times now, my email to the Lightning Bolt vinyl repair man address has bounced back because his inbox is full.

I posted this in the stickied thread above but nobody replied, so what do I do now? I'd like the replacement but the guy can't receive my email...
Post edited by Unknown User on

Comments

  • dignin
    dignin Posts: 9,478
    Same here. I guess we just have to be patient.
  • oysterjar
    oysterjar NH Posts: 1,235
    Try the following person below. I contacted them and they sent a replacement VERY quickly. I received my replacement today:


    Lori Parker Doan
    Universal Music Group
    Customer Support/Value Added Services
    3905 W. Vincennes Road, suite 400
    Indianapolis, IN. 46268
    1-800-288-5942 toll free
    317-599-4311 phone
    317-599-4291 fax
    e-mail: <!-- e --><a href="mailto:lori.parker@umusic.com">lori.parker@umusic.com</a><!-- e -->
    Wind this thing up.

  • PG98467
    PG98467 Posts: 108
    Do you have to send back the faulty LP? It will cost me about $20 to do that.
  • oysterjar
    oysterjar NH Posts: 1,235
    PG98467 wrote:
    Do you have to send back the faulty LP? It will cost me about $20 to do that.


    They never mentioned it. All they asked for was my address. I used the email on the front page of pearljam.com for vinyl replacement, received an email asking for my address, and then within 1 week vinyl was on the doorstep. No notice new record was sent, no asking for old one sent, no return anything. Probably the best no non-sense customer service I have ever seen.
    Wind this thing up.

  • dignin
    dignin Posts: 9,478
    oysterjar wrote:
    Try the following person below. I contacted them and they sent a replacement VERY quickly. I received my replacement today:


    Lori Parker Doan
    Universal Music Group
    Customer Support/Value Added Services
    3905 W. Vincennes Road, suite 400
    Indianapolis, IN. 46268
    1-800-288-5942 toll free
    317-599-4311 phone
    317-599-4291 fax
    e-mail: <!-- e --><a href="mailto:lori.parker@umusic.com">lori.parker@umusic.com</a><!-- e -->

    Thanks, will give that a try.

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