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What is the email address for the Ten Club?

E.KE.K Posts: 7,720
edited July 2013 in Technical Stuff and Help
My membership is up for renewal on November 28. I am currently Analog and decided to change to Digital today.

Now it seems that instead of changing me to Digital they are cancelling my membership on the 28th instead.

Help!!
Sydney, Australia - March 12, 1998; Sydney, Australia - February 14, 2003; Sydney, Australia - November 8, 2006; Sydney, Australia - November 25, 2006;  Brisbane, Australia - November, 2009; Gold Coast, Australia - January, 2014, Gold Coast, Australia - November 2024

Post edited by Unknown User on

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  • dimitrispearljamdimitrispearljam Posts: 139,720
    Email

    <!-- e --><a href="mailto:info@tenclub.net">info@tenclub.net</a><!-- e --> -- general inquiries

    <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> -- merchandise or order/return questions

    <!-- e --><a href="mailto:tickets@tenclub.net">tickets@tenclub.net</a><!-- e --> -- Ten Club ticketing or Tour information/questions

    <!-- e --><a href="mailto:contest@tenclub.net">contest@tenclub.net</a><!-- e --> -- entries & questions for current contests

    <!-- e --><a href="mailto:activism@tenclub.net">activism@tenclub.net</a><!-- e --> -- suggestions for activism section of our website

    <!-- e --><a href="mailto:contact@vandenbergcom.com">contact@vandenbergcom.com</a><!-- e --> -- press requests/inquiries
    Mailing Address

    Ten Club
    PO Box 81429
    Seattle, WA 98108-1329

    Business Contact:

    P: (800) 724-8038
    F: (206) 447-1848
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • E.KE.K Posts: 7,720
    Thanks Dimi
    Sydney, Australia - March 12, 1998; Sydney, Australia - February 14, 2003; Sydney, Australia - November 8, 2006; Sydney, Australia - November 25, 2006;  Brisbane, Australia - November, 2009; Gold Coast, Australia - January, 2014, Gold Coast, Australia - November 2024

  • PapPap Posts: 28,999
    There must be two buttons under YOUR ACCOUNT -> YOUR SUBSCRIPTION -> say Do not renew subscription and Change subscription.
    Athens 2006 / Milton Keynes 2014 / London 1&2 2022 / Seattle 1&2 2024 / Dublin 2024 / Manchester 2024
  • E.KE.K Posts: 7,720
    Pap wrote:
    There must be two buttons under YOUR ACCOUNT -> YOUR SUBSCRIPTION -> say Do not renew subscription and Change subscription.

    What happened was it let me change from Analog to Digital and then after I did that it said that my Digital membership would expire on November 28, 2012 when it should have said November 28, 2013.

    So I clicked on Do not Renew thinking it would cancel what I had just done so I could re-do it after November 28. :oops:

    Now it's saying my membership is due for cancellation on November 28, 2012 which is tomorrow. :o

    I've sent Ten Club an email and they haven't replied.

    Have been a member since 2003 and if I lose my membership no. I will not be happy!! :-x
    Sydney, Australia - March 12, 1998; Sydney, Australia - February 14, 2003; Sydney, Australia - November 8, 2006; Sydney, Australia - November 25, 2006;  Brisbane, Australia - November, 2009; Gold Coast, Australia - January, 2014, Gold Coast, Australia - November 2024

  • 8181 Posts: 58,276
    E.K wrote:
    Pap wrote:
    There must be two buttons under YOUR ACCOUNT -> YOUR SUBSCRIPTION -> say Do not renew subscription and Change subscription.

    What happened was it let me change from Analog to Digital and then after I did that it said that my Digital membership would expire on November 28, 2012 when it should have said November 28, 2013.

    So I clicked on Do not Renew thinking it would cancel what I had just done so I could re-do it after November 28. :oops:

    Now it's saying my membership is due for cancellation on November 28, 2012 which is tomorrow. :o

    I've sent Ten Club an email and they haven't replied.

    Have been a member since 2003 and if I lose my membership no. I will not be happy!! :-x

    90 day grace period....
    81 is now off the air

    Off_Air.jpg
  • E.KE.K Posts: 7,720
    81 wrote:
    E.K wrote:
    Pap wrote:
    There must be two buttons under YOUR ACCOUNT -> YOUR SUBSCRIPTION -> say Do not renew subscription and Change subscription.

    What happened was it let me change from Analog to Digital and then after I did that it said that my Digital membership would expire on November 28, 2012 when it should have said November 28, 2013.

    So I clicked on Do not Renew thinking it would cancel what I had just done so I could re-do it after November 28. :oops:

    Now it's saying my membership is due for cancellation on November 28, 2012 which is tomorrow. :o

    I've sent Ten Club an email and they haven't replied.

    Have been a member since 2003 and if I lose my membership no. I will not be happy!! :-x

    90 day grace period....

    Are you sure? I thought the 90 day grace period was gone since they changed to Analog / Digital??

    I read somewhere that they automatically renewed it for you on the due date... you just give them your credit card details and it's automatically done.

    I don't think Analog is worth it (I paid $50 Australian) which is why I wanted to downgrade to Digital before they automatically took another $50 out of my bank account.

    :?
    Sydney, Australia - March 12, 1998; Sydney, Australia - February 14, 2003; Sydney, Australia - November 8, 2006; Sydney, Australia - November 25, 2006;  Brisbane, Australia - November, 2009; Gold Coast, Australia - January, 2014, Gold Coast, Australia - November 2024

  • PapPap Posts: 28,999
    Any news? I believe that your transfer from Analog to Digital and also the withdrawal of 20$ are going to be processed today. So please don't worry.
    Athens 2006 / Milton Keynes 2014 / London 1&2 2022 / Seattle 1&2 2024 / Dublin 2024 / Manchester 2024
  • E.KE.K Posts: 7,720
    Pap wrote:
    Any news? I believe that your transfer from Analog to Digital and also the withdrawal of 20$ are going to be processed today. So please don't worry.

    I sent three emails to info@tenclub with no response then an hour ago got an email from the No Reply email address saying my request for cancellation was received and processed. :?

    Anyway I have just now been able to get into my account and there is an option to upgrade so I have just bought myself a Digital membership which expires on November 28, 2013 and my current membership no. is the same. :)
    Sydney, Australia - March 12, 1998; Sydney, Australia - February 14, 2003; Sydney, Australia - November 8, 2006; Sydney, Australia - November 25, 2006;  Brisbane, Australia - November, 2009; Gold Coast, Australia - January, 2014, Gold Coast, Australia - November 2024

  • PapPap Posts: 28,999
    E.K wrote:
    Anyway I have just now been able to get into my account and there is an option to upgrade so I have just bought myself a Digital membership which expires on November 28, 2013 and my current membership no. is the same. :)

    :D
    Athens 2006 / Milton Keynes 2014 / London 1&2 2022 / Seattle 1&2 2024 / Dublin 2024 / Manchester 2024
  • Lost In OhioLost In Ohio Posts: 6,911
    There is still a grace period. However, if you're within the 90 days and a ticket announcement comes out, then you won't be eligible for the presales. The grace period is only good for keeping your current number.
    Presidential Advice from President-Elect Mike McCready: "Are you getting something out of this all encompassing trip?"
  • mickeyratmickeyrat Posts: 38,602
    E.K wrote:
    Pap wrote:
    There must be two buttons under YOUR ACCOUNT -> YOUR SUBSCRIPTION -> say Do not renew subscription and Change subscription.

    What happened was it let me change from Analog to Digital and then after I did that it said that my Digital membership would expire on November 28, 2012 when it should have said November 28, 2013.

    So I clicked on Do not Renew thinking it would cancel what I had just done so I could re-do it after November 28. :oops:

    Now it's saying my membership is due for cancellation on November 28, 2012 which is tomorrow. :o

    I've sent Ten Club an email and they haven't replied.

    Have been a member since 2003 and if I lose my membership no. I will not be happy!! :-x
    I know its sorted out now, but the reason it said your membership would expire after you switched to digital was the renewal hadnt automatically processed, so technically it would have expried then. But All you were doing was setting up the auto renew process.
    _____________________________________SIGNATURE________________________________________________

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  • lisaellefson50lisaellefson50 Posts: 2
    anyone have 2nd tix for PJ @ Portland... Please help
    :fp:
  • E.KE.K Posts: 7,720
    lisaellefson50 wrote:
    anyone have 2nd tix for PJ @ Portland... Please help
    :fp:

    Um, I think you might be posting in the wrong thread?
    Sydney, Australia - March 12, 1998; Sydney, Australia - February 14, 2003; Sydney, Australia - November 8, 2006; Sydney, Australia - November 25, 2006;  Brisbane, Australia - November, 2009; Gold Coast, Australia - January, 2014, Gold Coast, Australia - November 2024

  • STAYSEASTAYSEA Posts: 3,814
    dimitrispearljam wrote:
    Email

    <!-- e --><a href="mailto:info@tenclub.net">info@tenclub.net</a><!-- e --> -- general inquiries

    <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> -- merchandise or order/return questions

    <!-- e --><a href="mailto:tickets@tenclub.net">tickets@tenclub.net</a><!-- e --> -- Ten Club ticketing or Tour information/questions

    <!-- e --><a href="mailto:contest@tenclub.net">contest@tenclub.net</a><!-- e --> -- entries & questions for current contests

    <!-- e --><a href="mailto:activism@tenclub.net">activism@tenclub.net</a><!-- e --> -- suggestions for activism section of our website

    <!-- e --><a href="mailto:contact@vandenbergcom.com">contact@vandenbergcom.com</a><!-- e --> -- press requests/inquiries
    Mailing Address

    Ten Club
    PO Box 81429
    Seattle, WA 98108-1329

    Business Contact:

    P: (800) 724-8038
    F: (206) 447-1848

    email the dot org too.

    <!-- e --><a href="mailto:info@tenclub.net">info@tenclub.net</a><!-- e --> -- general inquiries

    <!-- e --><a href="mailto:shipping@tenclub.net">shipping@tenclub.net</a><!-- e --> -- merchandise or order/return questions

    these are the only 2 I would really think of asking. One of them is a .org...

    I only call the number when things are seriously messed up and things are very wrong. Don't abuse the ten club workers, please!
    image
  • E.KE.K Posts: 7,720
    Thanks but it was all resolved last November.

    :lol:
    Sydney, Australia - March 12, 1998; Sydney, Australia - February 14, 2003; Sydney, Australia - November 8, 2006; Sydney, Australia - November 25, 2006;  Brisbane, Australia - November, 2009; Gold Coast, Australia - January, 2014, Gold Coast, Australia - November 2024

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