Once again...A simple oil change

SPEEDY MCCREADY

Turns into a 45 minute debacle!

Who told you to check my tires?
Pardon me sir?
Who told you to check my air filter?
Huh?
Why did you say I would be in and out in 15 minutes, and then get on the phone and order an oil filter?
UMMM.
Dont tell me I am due for a transmission flush, did I mention my transmission when I walked in here?
No.
CORRECT! I asked for a 15 minute oil change, that you turned into a fucking 45 minute nightmare!



I fucking hate mechanics.
Have I mentioned that here before?

dimitrispearljam

i remember tht u mention it before..

mca47

My car is a year old with 9000 miles and they try to sell me all kinds of shit!

Jerks.

Dr. Delight

The only thing I ever have those guys change is the air filter at the most. The rest they are just trying to upsell you stuff you most likely do not need.

SPEEDY MCCREADY

mca47 wrote:

My car is a year old with 9000 miles and they try to sell me all kinds of shit!

Jerks.

I have a 2010 Dodge Avenger.
I drive 6 miles a day roundtrip to work.
The fucking clown is trying to sell me a transmission flush?

mfc2006

SPEEDY MCCREADY wrote:

mca47 wrote:

My car is a year old with 9000 miles and they try to sell me all kinds of shit!

Jerks.

I have a 2010 Dodge Avenger.
I drive 6 miles a day roundtrip to work.
The fucking clown is trying to sell me a transmission flush?

what a jackass

DS1119

If they don't offer you those services they are in fact doing you a disservice. Especially if you have problems down the road and a warranty repair comes into play.

SPEEDY MCCREADY

DS1119 wrote:

If they don't offer you those services they are in fact doing you a disservice. Especially if you have problems down the road and a warranty repair comes into play.

FUCKING BULLSHIT!!!!!!!

DS1119

SPEEDY MCCREADY wrote:

DS1119 wrote:

If they don't offer you those services they are in fact doing you a disservice. Especially if you have problems down the road and a warranty repair comes into play.

FUCKING BULLSHIT!!!!!!!

Call it bullshit but someone that's worked at a dealership since 1996...just saying.

SPEEDY MCCREADY

DS1119 wrote:

SPEEDY MCCREADY wrote:

DS1119 wrote:

If they don't offer you those services they are in fact doing you a disservice. Especially if you have problems down the road and a warranty repair comes into play.

FUCKING BULLSHIT!!!!!!!

Call it bullshit but someone that's worked at a dealership since 1996...just saying.

I realize you are a car salesman...

Trust me..
I realize it.....

DS1119

Service advisor: Good morning. How may I help you?

Mr Speedy: How you doing? My transmission seems to be slipping.

Service advisor: I'll have someone take a look at that. Have you done the recommended transmission services as outlined in the owner's manual and recommended by our technicians?

Mr Speedy: No. It's still under warranty.

Service advisor: Only when proper maintenance is demonstrated.

Mr Speedy: :shock:

Service advisor: :twisted: :twisted: :twisted: :twisted: :twisted:

SPEEDY MCCREADY

DS1119 wrote:

Service advisor: Good morning. How may I help you?

Mr Speedy: How you doing? My transmission seems to be slipping.

Service advisor: I'll have someone take a look at that. Have you done the recommended transmission services as outlined in the owner's manual and recommended by our technicians?

Mr Speedy: No. It's still under warranty.

Service advisor: Only when proper maintenance is demonstrated.

Mr Speedy: :shock:

Service advisor: :twisted: :twisted: :twisted: :twisted: :twisted:

BULLSHIT !

http://www.youtube.com/watch?v=nvcuM8sRhB4

Thieving pieces of shit!

DS1119

SPEEDY MCCREADY wrote:

DS1119 wrote:

Service advisor: Good morning. How may I help you?

Mr Speedy: How you doing? My transmission seems to be slipping.

Service advisor: I'll have someone take a look at that. Have you done the recommended transmission services as outlined in the owner's manual and recommended by our technicians?

Mr Speedy: No. It's still under warranty.

Service advisor: Only when proper maintenance is demonstrated.

Mr Speedy: :shock:

Service advisor: :twisted: :twisted: :twisted: :twisted: :twisted:

BULLSHIT !

http://www.youtube.com/watch?v=nvcuM8sRhB4

Thieving pieces of shit!

And that's why you go to a franchised dealer. Not the corner garage.

I've actually had to sit down with custoemers that warped their rotors because they let brake pads get so low and plead with me to replace them for free. All I do is call up their service history and show them well you denied service on the pads 5000 miles ago and YOU warped the rotors. Sudk it My John Q Customer.

SPEEDY MCCREADY

http://www.youtube.com/watch?v=wiCAJ8ULnaI

SCUM of the Earth!!!!!

SPEEDY MCCREADY

http://www.youtube.com/watch?v=5LItBCG58xE

Check out this nice dealership.

DS1119

SPEEDY MCCREADY wrote:

http://www.youtube.com/watch?v=5LItBCG58xE

Check out this nice dealership.

This has nothing to do with service. This is a practice that some larger dealers in larger markets use with customers who let's say have less than perfect credit. They put the customer in the vehicle while the dealer trys to secure financing. What it accomplishes is it stops the buying process with a customer while the dealer trys to secure a loan. They are essentially hedging their bet. I don't like the practice and have never done it but yes it does happen. Is it illegal? Technically not if the proper agreements are signed at delivery. That's why a customer needs to read everything they sign. When and if one of these documents show up at delivery you need to just walk away. Then a consumer has two choices...wait until that particular dealer can in fact secure you a bank loan or go somewhere else. It's really that simple.

SPEEDY MCCREADY

DS1119 wrote:

SPEEDY MCCREADY wrote:

http://www.youtube.com/watch?v=5LItBCG58xE

Check out this nice dealership.

This has nothing to do with service. This is a practice that some larger dealers in larger markets use with customers who let's say have less than perfect credit. They put the customer in the vehicle while the dealer trys to secure financing. What it accomplishes is it stops the buying process with a customer while the dealer trys to secure a loan. They are essentially hedging their bet. I don't like the practice and have never done it but yes it does happen. Is it illegal? Technically not if the proper agreements are signed at delivery. That's why a customer needs to read everything they sign. When and if one of these documents show up at delivery you need to just walk away. Then a consumer has two choices...wait until that particular dealer can in fact secure you a bank loan or go somewhere else. It's really that simple.

Thieving pieces of shit.

QuarterToTen

DS1119 wrote:

They are essentially hedging their bet.

They are essentially lulling the unsuspecting, the trusting into a false sense of security.

A very shoddy, devious way to do business. Not to mention just plain cruel.
If they dealers don't think they can secure credit, the car shouldn't leave the lot. Period.

Just be honest with the customer from the beginning, not too much to ask.

SatansFuton

All you have to do is walk in and be firm, and tell them when you're checking in that you just to change your oil and to not fuck with anything else. When I was in high school I had a place walk in and show me a dirty air filter when my dad had JUST changed it in order to avoid such BS. Just tell them to drop the oil, change the necessary filters (as in not the air filter) and you're not interested in anything else. You don't want suggestions on oil up-sales, etc.

Indifference71

SatansFuton wrote:

All you have to do is walk in and be firm, and tell them when you're checking in that you just to change your oil and to not fuck with anything else. When I was in high school I had a place walk in and show me a dirty air filter when my dad had JUST changed it in order to avoid such BS. Just tell them to drop the oil, change the necessary filters (as in not the air filter) and you're not interested in anything else. You don't want suggestions on oil up-sales, etc.

This is what I do. Tell them right away that I just need an oil change and not to try and sell me any unnecessary bullshit.

DS1119

QuarterToTen wrote:

DS1119 wrote:

They are essentially hedging their bet.

They are essentially lulling the unsuspecting, the trusting into a false sense of security.

A very shoddy, devious way to do business. Not to mention just plain cruel.
If they dealers don't think they can secure credit, the car shouldn't leave the lot. Period.

Just be honest with the customer from the beginning, not too much to ask.

While I somewhat agree I also disagree. As long as the customer signs the proper documentation it is legal. Remember a dealership makes zero profit and essentially has lost the value of the car until a bank loan is secured so they want to get the customer a loan. It is a consumer's choice to sign the documents that allow this practice our not. A lot of financial institutions are not open on weekends so when a customer comes in on a Saturday or SUnday...have marginal credit...this stuff tends to happen.

Personally I don't think it's shoddy or devious. Again, if the proper documentation is signed it is legal and it is binding. Would I allow it in my stores, no. Is it legal however? Absolutely.

SatansFuton

I'm not sure I could be a car salesman. Seems like a lot of pressure. I remember when I went and bought my last car, the salesman looked like he just got a last minute call from the governor to spare his life. He was sweating bullets when we were doing the paperwork, I think he didn't want to screw anything up at the last minute and blow his sale. I think the dealership had been having a tough time, the guy damn near hugged me. I don't know how they do it, seems like it would take a LOT of patience, and some finesse, plus they get such a bad rap.

DS1119

SatansFuton wrote:

I'm not sure I could be a car salesman. Seems like a lot of pressure. I remember when I went and bought my last car, the salesman looked like he just got a last minute call from the governor to spare his life. He was sweating bullets when we were doing the paperwork, I think he didn't want to screw anything up at the last minute and blow his sale. I think the dealership had been having a tough time, the guy damn near hugged me. I don't know how they do it, seems like it would take a LOT of patience, and some finesse, plus they get such a bad rap.

WE do get a bad rap. Kind of like lawyers but it just goes with the territory. People who are not involved with the car business have ZERO idea how legally scutinized and regulated the business is.

Most people watch the movie Used Cars or watch some 9 minute investigative clip on the news and assume this is the way 100% of the dealers operate when in actuality the dealers who do attempt doing things illegally pay stiff fines the first time...the second they lose their franchise. Here in Smalbany we had one of the Nissan franchises pulled because of some fraudelant things attempted. They were forced to sell.

dcfaithful

Just change it yourself.

81

i have a good dealer, they don't do anything but change the oil.

woman took her car to penzoil once and they told her she needed new wipers. i had just put on a pair the week before. i called them up and called them out on it. fuckers.

81

dcfaithful wrote:

Just change it yourself.

with a coupon it's cheaper to let the dealer do it.

Horos

Just find a good 'mom and pop' type garage and stop being in such a hurry.

Damn 30 minutes, think of what you could've done in that lost time(eg. lose a couple of poker tourneys).