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Kufala F**ked Up

oldermanolderman Posts: 1,765
edited July 2008 in Given To Fly (live)
I received my second order today. For the joy of giving I had ordered 3 copies of Bonnaroo. I also ordered 1 Columbia and 1 Virginia Beach.

The packing list was correct. So I guess the person stuffing the mailers fucked up because I only received 1 copy of Bonnaroo.

I have e-mailed 10C and I know they will get me my other 2 copies.


My advice to Kufala, get it together if you want to do this again or else 10C will cancel your silly ass!! :D:D:D
Down the street you can hear her scream youre a disgrace
As she slams the door in his drunken face
And now he stands outside
And all the neighbours start to gossip and drool
He cries oh, girl you must be mad,
What happened to the sweet love you and me had?
Against the door he leans and starts a scene,
And his tears fall and burn the garden green
Post edited by Unknown User on
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Comments

  • velogatorvelogator Posts: 174
    My first order was also botched. I received my first order today - Roo and Columbia. The Columbia cd was fine, but the Roo was all messed up. It had disc 1 from the Roo show, but NO disc 2 at all, and disc 3 was from the Wash DC show. I emailed Kufala, but guess I should also email 10C? Have you heard anything from them?
    Manchester, TN - 2008
    Washington, D.C. - 2008
    Philadelphia, PA I - 2009
    Bristow, VA - 2010
    Baltimore, MD - 2013
    Milwaukee, WI - 2014
    Hampton, VA - 2016
  • oldermanolderman Posts: 1,765
    i have heard nothing yet. i don't expect to hear back until monday.

    haven't opened these boots yet. wpb and tampa were good. ordered two copies of each, one of each for my daughter who attended the shows with me
    Down the street you can hear her scream youre a disgrace
    As she slams the door in his drunken face
    And now he stands outside
    And all the neighbours start to gossip and drool
    He cries oh, girl you must be mad,
    What happened to the sweet love you and me had?
    Against the door he leans and starts a scene,
    And his tears fall and burn the garden green
  • oldermanolderman Posts: 1,765
    here it is:

    The 2008 Pearl Jam Bootleg Cd's are being shipped to the customer directly from the factory. If you have any questions about your order, please contact Kufala.

    http://pearljam.kufala.com/contact.php


    Best,
    10c

    So I have sent Kufala the news that I did not get my full order. Let's hope they have excellent customer service.
    Down the street you can hear her scream youre a disgrace
    As she slams the door in his drunken face
    And now he stands outside
    And all the neighbours start to gossip and drool
    He cries oh, girl you must be mad,
    What happened to the sweet love you and me had?
    Against the door he leans and starts a scene,
    And his tears fall and burn the garden green
  • vedderoffdeadvedderoffdead Posts: 684
    Yet another problem with this PJ/Kufala venture. I'd say we can officially call this a failed experiment.
  • LukinFanLukinFan Florida Posts: 29,072
    olderman wrote:
    here it is:

    The 2008 Pearl Jam Bootleg Cd's are being shipped to the customer directly from the factory. If you have any questions about your order, please contact Kufala.

    http://pearljam.kufala.com/contact.php


    Best,
    10c

    So I have sent Kufala the news that I did not get my full order. Let's hope they have excellent customer service.
    they dont
    www.RLMcDaniel.com

    1996: Ft Lauderdale
    1998: Birmingham
    2000: Charlotte, Tampa
    2003: Tampa, Atlanta, Phoenix
    2004: Kissimmee
    2008: West Palm Beach, Bonnaroo, Columbia
    2010: MSG2
    2012: Music Midtown
    2014: Memphis
    2016: Ft. Lauderdale, Miami, Jacksonville, JazzFest
    2018: Wrigley 1, Fenway 1
    2022: Nashville
    2023: Ft. Worth II
    2024: Baltimore

    Upcoming: 2025 Hollywood, FL Night 2
  • Notch89Notch89 Posts: 71
    LukinFan wrote:
    they dont

    I can't say that about their customer service. I e-mailed them about my WPB boot on Wednesday, they e-mailed me back Thursday morning saying my boot would ship Thursday since I sent them a nice e-mail. I received my WPB boot today.:D

    I think they are just overwhelmed, and didn't realize what they were getting into with the PJ boots.
  • LukinFanLukinFan Florida Posts: 29,072
    Notch89 wrote:

    I think they are just overwhelmed, and didn't realize what they were getting into with the PJ boots.
    maybe that's it
    www.RLMcDaniel.com

    1996: Ft Lauderdale
    1998: Birmingham
    2000: Charlotte, Tampa
    2003: Tampa, Atlanta, Phoenix
    2004: Kissimmee
    2008: West Palm Beach, Bonnaroo, Columbia
    2010: MSG2
    2012: Music Midtown
    2014: Memphis
    2016: Ft. Lauderdale, Miami, Jacksonville, JazzFest
    2018: Wrigley 1, Fenway 1
    2022: Nashville
    2023: Ft. Worth II
    2024: Baltimore

    Upcoming: 2025 Hollywood, FL Night 2
  • kmrockkmrock Posts: 31
    Got my first shipment yesterday. I ordered 3 Columbias and one Bonaroo--just got one of each. This is pretty weak.
    "My back is broken, and my hands are blistered"
  • BubbaBirchBubbaBirch Posts: 1,977
    Had the same problem with one of my packages. I called them and they shipped the ones that weren't originally shipped the next day.
  • thunderDANthunderDAN Posts: 2,094
    I never even got my order..ordered a Bonnaroo 3 weeks ago
  • wma11wma11 Posts: 790
    thunderDAN wrote:
    I never even got my order..ordered a Bonnaroo 3 weeks ago
    3 weeks ago, Camden 1 & MSG 1, nothing at all yet, email conf. or anything, I'd venture to say hopefully this is the first & last time failed experiment with this Kufala...
    I met my wife here...you can too! Don't lose hope!
  • yosi1yosi1 Posts: 3,272
    Still waiting on mine too. For Camden I and both MSG's. But no biggie, as long as the come.
    you couldn't swing if you were hangin' from a palm tree in a hurricane.
  • thunderDANthunderDAN Posts: 2,094
    wma11 wrote:
    3 weeks ago, Camden 1 & MSG 1, nothing at all yet, email conf. or anything, I'd venture to say hopefully this is the first & last time failed experiment with this Kufala...

    I ordered a Virginia Beach over 3 weeks ago aswell and never even got confirmation that they processed the order.

    They didn't screw up billing that credit card though!
  • vedderoffdeadvedderoffdead Posts: 684
    This is just getting ri-god-damn-diculous now...,
  • bootlegger10bootlegger10 Posts: 16,092
    yosi wrote:
    Still waiting on mine too. For Camden I and both MSG's. But no biggie, as long as the come.

    No biggie indeed.
  • DanimalDanimal Posts: 2,000
    Wow these people stink, huh?
    "I don't believe in PJ fans but I believe there is something, not too sure what." - Thoughts_Arrive


  • upina2001upina2001 Indiana Posts: 764
    Danimal wrote:
    Wow these people stink, huh?


    Yep, and I think some of the mixing sounds piss poor. Since when has "Down" been piano driven? Great to hear Boom and all however that was about the only thing heard besides Ed. And I know for damn sure it didnt sound like that live cause I was there.

    PLEASE!!! Go back to whoever is responsible for the 2003 boots, please.

    Toledo, Ohio (September 22, 1996), East Troy, Wisconsin (June 26, 1998), Noblesville, Indiana (August 17, 1998), Noblesville, Indiana (August 18, 2000), Cincinnati, Ohio (August 20, 2000), Columbus, Ohio (August 21, 2000), Nashville, Tennessee (April 18, 2003), Champaign, Illinois (April 23, 2003), Noblesville, Indiana (June 22, 2003), Chicago, Illinois (May 16, 2006), Chicago, Illinois (August 05, 2007), West Palm Beach, Florida (June 11, 2008), Tampa, Florida (June 12, 2008), Columbus, OH (May 06, 2010), Noblesville, Indiana (May 07, 2010), Wrigley Field (July 19, 2013), US Bank Arena (October 01, 2014), Lexington (April 26, 2016), Chicago Night 2 (August 20, 2018), Boston Night 1 (September 02, 2018), Nashville (September 16, 2022), St. Louis (September 18, 2022)

  • cougar9000cougar9000 Posts: 14
    I really pretty much hate the mixing on the 2 shows I have listed too so far (MSG1 and Bonnarroo). That in mind, I would love if PJ would make at least 1 show a tour a professional mix ala the Gorge or LO2L. I would be curious though, what is your gold standard for a Boot (sound quality wise), the one that you measure all other boots against?
  • kmrockkmrock Posts: 31
    I found another problem with my order, besides missing two copies of Columbia. The Bonnaroo disc 2 is actually from the MSG I show. I contacted them over 24 hours ago, and still no response. This blows.
    "My back is broken, and my hands are blistered"
  • BrezBrez Posts: 570
    Funny, opposite with me... I ordered D.C and MSG 1 and I got two copies of each :D
    And before his first step... He's off again...
  • kmrockkmrock Posts: 31
    I know this is posted on another thread--sorry--but I called Kufala and they were really helpful and friendly.
    "My back is broken, and my hands are blistered"
  • vedderoffdeadvedderoffdead Posts: 684
    I will absolutely agree that they were very friendly. They are replacing my scratched Bonaroo discs no questions asked. The reality is though...have they EVER heard of quality control? There is no reason why this many people should be getting the wrong order, the wrong discs, the wrong quantity, the songs misspelled, etc...

    It's just ridiculous at this point
  • oldermanolderman Posts: 1,765
    Well I did receive my third order today and it is complete. Camden I, II and DC.

    I have still not yet received a reply to my contact with Kufala regarding my missing boots. I did receive an auto acknowledgement but nothing back to confirm that I will receive my 2 missing copies of Bonnaroo.

    btw, in another thread, I had stated that there were gaps between tracks on the Bonnaroo boot that I did receive. ONLY when I played it on my desktop using the Media player. why? i dunno.

    The Bonnaroo boot sounds AWESOME in my car stereo and there are NO GAPS.
    Down the street you can hear her scream youre a disgrace
    As she slams the door in his drunken face
    And now he stands outside
    And all the neighbours start to gossip and drool
    He cries oh, girl you must be mad,
    What happened to the sweet love you and me had?
    Against the door he leans and starts a scene,
    And his tears fall and burn the garden green
  • vedderoffdeadvedderoffdead Posts: 684
    olderman wrote:
    Well I did receive my third order today and it is complete. Camden I, II and DC.

    I have still not yet received a reply to my contact with Kufala regarding my missing boots. I did receive an auto acknowledgement but nothing back to confirm that I will receive my 2 missing copies of Bonnaroo.

    btw, in another thread, I had stated that there were gaps between tracks on the Bonnaroo boot that I did receive. ONLY when I played it on my desktop using the Media player. why? i dunno.

    The Bonnaroo boot sounds AWESOME in my car stereo and there are NO GAPS.
    I'll practically give you my bonaroo if they don't come through..
  • oldermanolderman Posts: 1,765
    vedderoffdead wrote:
    I'll practically give you my bonaroo if they don't come through..

    I am 99.9% positive that Kufala will send me my other two.

    I just read another post that said to call Kufala. Apparently, they are swamped, but if one calls they will correct any orders gone wrong.
    Down the street you can hear her scream youre a disgrace
    As she slams the door in his drunken face
    And now he stands outside
    And all the neighbours start to gossip and drool
    He cries oh, girl you must be mad,
    What happened to the sweet love you and me had?
    Against the door he leans and starts a scene,
    And his tears fall and burn the garden green
  • oldermanolderman Posts: 1,765
    olderman wrote:
    I am 99.9% positive that Kufala will send me my other two.

    I just read another post that said to call Kufala. Apparently, they are swamped, but if one calls they will correct any orders gone wrong.

    I received my missing Bonnaroo boots from Kufala today.

    Excellent customer service!! :)
    Down the street you can hear her scream youre a disgrace
    As she slams the door in his drunken face
    And now he stands outside
    And all the neighbours start to gossip and drool
    He cries oh, girl you must be mad,
    What happened to the sweet love you and me had?
    Against the door he leans and starts a scene,
    And his tears fall and burn the garden green
  • MegaphoneWhisperMegaphoneWhisper Posts: 219
    I knew they would come through for you. They definitely try and make things right.

    The guy I talked to was cool as shit. Had everything corrected and the right boots in my mailbox 3 days later. Just like everybody else has said, they let me keep the screw ups.

    I was so impressed that I went and bought 2 more sets. Sending one set to a fellow jammer who is stationed in Afghanistan. Put the other set away for my kiddo.
    Gets up, lights a cigarette he's grown to hate
    Thinking if he can't sleep, how will he ever dream?

    But his heart don't seem to roam......
  • flyinwhole313flyinwhole313 Posts: 1,651
    You know, instead of coming on here bitching about every detail, be THANKFUL we got Bootlegs. I was missing one disc from one boot in my order, called the phone number attached in the invoice (DIDNT YOU SEE IT?), and spoke with a VERY cool employee and voila! I had the missing disc 2 DAYS LATER! All you fuckers keep bitching, maybe we won't get boots next time around. FUCK OFF!
  • John Briggs 2008John Briggs 2008 Posts: 1,024
    flyinwhole313 wrote:
    You know, instead of coming on here bitching about every detail, be THANKFUL we got Bootlegs. I was missing one disc from one boot in my order, called the phone number attached in the invoice (DIDNT YOU SEE IT?), and spoke with a VERY cool employee and voila! I had the missing disc 2 DAYS LATER! All you fuckers keep bitching, maybe we won't get boots next time around. FUCK OFF!

    That's a mixed view. Some folks do complain a bit over the top but others are simply discussing there concerns for products they bought from a business and that's acceptable. Telling people to fuck off though is never acceptable behavior.
  • bootlegger10bootlegger10 Posts: 16,092
    olderman wrote:
    I received my second order today. For the joy of giving I had ordered 3 copies of Bonnaroo. I also ordered 1 Columbia and 1 Virginia Beach.

    The packing list was correct. So I guess the person stuffing the mailers fucked up because I only received 1 copy of Bonnaroo.

    I have e-mailed 10C and I know they will get me my other 2 copies.


    My advice to Kufala, get it together if you want to do this again or else 10C will cancel your silly ass!! :D:D:D

    I hope your boss posts all of your mistakes on a message board you whiny little bastard.
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