Best Buy in trouble

rick1zoo2

Day before the superbowl, we spent at least an hour picking out our first big screen HD tv. The sales guy was actually very helpful and nice, until we went to buy the one we wanted - none left. He tried to get one from another store that was 20 miles away, but they couldn't hold it for us. So we went to the HH Gregg (located in the former Circuit City building) and got the same exact one, same price - we spent a grand total of five minutes there.

SatansFuton

I went to Best Buy a month or so ago to get a new car stereo. The salesman was friendly and helpful, and helped me pick one out that had what I needed. It was about $100, he informed me the installation would be $50, and they might need to put in a dash kit which would cost $20-$50 more dollars. Anyways, I get my car back to the installation area where they said they'd get started on my car right away (as there were 2 guys working there and only one car) and it would take about 30 minutes. So I go back into the store and browse around for about 25 minutes.

I get back to the garage, expecting them to be almost finished, but to my surprise they hadn't even begun. One of the guys friends had pulled his car up outside the garage and they were tinkering with his stereo. Once they saw me they told him to go park it and they would get to him in a minute, then the guy got started on my car (apparently the guys in the installation center have no dress code as this guy looked and dressed EXACTLY like Fred Durst), and I just sat down out there to wait. After that every 5-10 minutes one of the girls who work in the shop would come in and complain there was something wrong with their phone or their car alarm remote, and both the guys in the garage would drop what they were doing to help them figure it out, getting on the internet to look it up and playing around with it.

In the end the 30 minute installation took almost 2 hours. When Fred Durst goes to check me out my bill that should have been around $200 is $550. He starts explaining to me all these extra parts he "had" to use. One of which was some sort of converter cable which he said every stereo needs if you go from the factory unit or from one brand to another, which cost around $80. I had told him when I first set up the installation that it had the factory stereo in it and he looked to make sure he had the right parts and dash kit, so why did he not include the $80 cable in the $200 estimate he gave me, if he knew it was going to have to be used? Long story short, he "forgot".

Naturally I was pretty pissed at paying $450 for installation of a $100 stereo, so I asked to speak to a manager. It was the principle of the thing, I felt like they were railroading me. Had they said to me while I was waiting there "oh, you're going to need this part, it will add X amount of dollars to your bill, and this one too which is X dollars" I might not have been so mad. But Fred Durst's ass just did it and piled it all on the bill then sprung it on me when it was time to check out, and too late for me to question it. Or so he thought. After some time with the manager (who was a nice enough guy) in which I complained about the service with all the employees coming in and tying up the techs, messing with their friend's stereo instead of the paying customers, the bullshit estimate that was almost 1/3 of the price they tried to make me pay, and the way he sprung all that shit on me at the end, he saw things my way. In the end I walked out of there with my original stereo re-installed in my car owing nothing to the store, and a $25 Best Buy gift card in my wallet.

The next day I went to a local car stereo dealer and drove out of there with the same stereo installed in my car. The stereo was $10 more at this place, but with installation and everything (and amazingly I didn't need some $80 converter cable there) cost me $260 out the door.

RiotZact

I hate it, workers are never any help, not really their fault they try to help but just can't because best buy doesn't teach them anything or make sure they know what their talking about before they hire them. I also talked to a kid in one of my classes that worked there years ago, he said that they made him work more hours that was legal for kids his age at the time and that sometimes he would get his break cut short or that they would push his break back really far sometimes to the point that they would just have to let him out a few minutes early cus he never got a break.

81

SatansFuton wrote:

I went to Best Buy a month or so ago to get a new car stereo. The salesman was friendly and helpful, and helped me pick one out that had what I needed. It was about $100, he informed me the installation would be $50, and they might need to put in a dash kit which would cost $20-$50 more dollars. Anyways, I get my car back to the installation area where they said they'd get started on my car right away (as there were 2 guys working there and only one car) and it would take about 30 minutes. So I go back into the store and browse around for about 25 minutes.

I get back to the garage, expecting them to be almost finished, but to my surprise they hadn't even begun. One of the guys friends had pulled his car up outside the garage and they were tinkering with his stereo. Once they saw me they told him to go park it and they would get to him in a minute, then the guy got started on my car (apparently the guys in the installation center have no dress code as this guy looked and dressed EXACTLY like Fred Durst), and I just sat down out there to wait. After that every 5-10 minutes one of the girls who work in the shop would come in and complain there was something wrong with their phone or their car alarm remote, and both the guys in the garage would drop what they were doing to help them figure it out, getting on the internet to look it up and playing around with it.

In the end the 30 minute installation took almost 2 hours. When Fred Durst goes to check me out my bill that should have been around $200 is $550. He starts explaining to me all these extra parts he "had" to use. One of which was some sort of converter cable which he said every stereo needs if you go from the factory unit or from one brand to another, which cost around $80. I had told him when I first set up the installation that it had the factory stereo in it and he looked to make sure he had the right parts and dash kit, so why did he not include the $80 cable in the $200 estimate he gave me, if he knew it was going to have to be used? Long story short, he "forgot".

Naturally I was pretty pissed at paying $450 for installation of a $100 stereo, so I asked to speak to a manager. It was the principle of the thing, I felt like they were railroading me. Had they said to me while I was waiting there "oh, you're going to need this part, it will add X amount of dollars to your bill, and this one too which is X dollars" I might not have been so mad. But Fred Durst's ass just did it and piled it all on the bill then sprung it on me when it was time to check out, and too late for me to question it. Or so he thought. After some time with the manager (who was a nice enough guy) in which I complained about the service with all the employees coming in and tying up the techs, messing with their friend's stereo instead of the paying customers, the bullshit estimate that was almost 1/3 of the price they tried to make me pay, and the way he sprung all that shit on me at the end, he saw things my way. In the end I walked out of there with my original stereo re-installed in my car owing nothing to the store, and a $25 Best Buy gift card in my wallet.

The next day I went to a local car stereo dealer and drove out of there with the same stereo installed in my car. The stereo was $10 more at this place, but with installation and everything (and amazingly I didn't need some $80 converter cable there) cost me $260 out the door.

Crutchfield.com

They include the dash kit and the adapter wire...yes you want this wire, no it's not an $80 part
Depending on the car, you might need an antena adapter

Then do the install yourself. It actually pretty darn easy

SatansFuton

81 wrote:

Crutchfield.com

They include the dash kit and the adapter wire...yes you want this wire, no it's an $80 part
Depending on the car, you might need an antena adapter

Then do the install yourself. It actually pretty darn easy

Maybe I didn't notice the adapter wire on my ticket since they didn't charge me $80 for it. I'll have to look at it again. It did need an antenna adapter, it was $10 at the place I got the install, I forget what it was at Best Buy. I know it's not all that difficult to install these things (I had a buddy install a CD player in my car for me in high school, and this guy was an almost perma-fried stoner), but I have absolutely no knowledge of how to do it or where to start.

81

SatansFuton wrote:

81 wrote:

Crutchfield.com

They include the dash kit and the adapter wire...yes you want this wire, no it's an $80 part
Depending on the car, you might need an antena adapter

Then do the install yourself. It actually pretty darn easy

Maybe I didn't notice the adapter wire on my ticket since they didn't charge me $80 for it. I'll have to look at it again. It did need an antenna adapter, it was $10 at the place I got the install, I forget what it was at Best Buy. I know it's not all that difficult to install these things (I had a buddy install a CD player in my car for me in high school, and this guy was an almost perma-fried stoner), but I have absolutely no knowledge of how to do it or where to start.

car forums are great for figuring out how to pull the old one....

but as for doing the wiring...it's so easy....blue with stripe to blue with stripe. solid blue to solid blue. red to red. black to black... that's really all their is too it.

if you run an amp, then it's rca left front to rca left front

it's so easy a caveman could do it.

SatansFuton

81 wrote:

SatansFuton wrote:

81 wrote:

Crutchfield.com

They include the dash kit and the adapter wire...yes you want this wire, no it's an $80 part
Depending on the car, you might need an antena adapter

Then do the install yourself. It actually pretty darn easy

Maybe I didn't notice the adapter wire on my ticket since they didn't charge me $80 for it. I'll have to look at it again. It did need an antenna adapter, it was $10 at the place I got the install, I forget what it was at Best Buy. I know it's not all that difficult to install these things (I had a buddy install a CD player in my car for me in high school, and this guy was an almost perma-fried stoner), but I have absolutely no knowledge of how to do it or where to start.

car forums are great for figuring out how to pull the old one....

but as for doing the wiring...it's so easy....blue with stripe to blue with stripe. solid blue to solid blue. red to red. black to black... that's really all their is too it.

if you run an amp, then it's rca left front to rca left front

it's so easy a caveman could do it.

If I cut the wrong wire will my car explode? I'm not fucking MacGuyver.

More like MacGruber

Travelar

81 wrote:

DS1119 wrote:

They wouldn't price match a TV I bought that I ended buying from Amazon. The manager told me at the time it was Best Buy's policy to not price match anything from AMazon. :fp: Combined with the lower price of the TV and no sales tax it was almost 500 bucks lower.

most brick and morter stores won't match online retailer prices.

One time, on the rare occasion that I needed something that day, I went to my local Best Buy. I had a hard enough time getting them price match their own online price. They claimed it was because Best Buy online is a different company. I claimed I could go elsewhere, and they folded.

81

if you are wire cutting, you have issues.

get get something like this



which you connect to the wires on your new head unit that plugs into your factory stereo harness. only idiots cut wires. :nono:

81

Travelar wrote:

81 wrote:

DS1119 wrote:

They wouldn't price match a TV I bought that I ended buying from Amazon. The manager told me at the time it was Best Buy's policy to not price match anything from AMazon. :fp: Combined with the lower price of the TV and no sales tax it was almost 500 bucks lower.

most brick and morter stores won't match online retailer prices.

One time, on the rare occasion that I needed something that day, I went to my local Best Buy. I had a hard enough time getting them price match their own online price. They claimed it was because Best Buy online is a different company. I claimed I could go elsewhere, and they folded.

at that point, you whip out your phone, buy it online with instore pick up.

SatansFuton

Travelar wrote:

81 wrote:

DS1119 wrote:

They wouldn't price match a TV I bought that I ended buying from Amazon. The manager told me at the time it was Best Buy's policy to not price match anything from AMazon. :fp: Combined with the lower price of the TV and no sales tax it was almost 500 bucks lower.

most brick and morter stores won't match online retailer prices.

One time, on the rare occasion that I needed something that day, I went to my local Best Buy. I had a hard enough time getting them price match their own online price. They claimed it was because Best Buy online is a different company. I claimed I could go elsewhere, and they folded.

Yeah, I've ran into that several times, their online prices being cheaper than the price in store. But you can buy it online and do a store pick up (where they just take the stock off the shelves) you pay the online price.

mca47

81 wrote:

if you are wire cutting, you have issues.

get get something like this



which you connect to the wires on your new head unit that plugs into your factory stereo harness. only idiots cut wires. :nono:

I put in a stereo in my old car. I cut wires, and the whole installation took 10 minutes.
Then when my car was busted into and my stereo stolen (yeah, apparently people still steal cheap stereos from cheap cars ) then were nice enough to un-twist all the wires and leave the wire caps neatly in a pile on the floor of my car. They even nicely took out the stereo without fucking up my trim.
Had they not busted out the lock like a fuckin' Neanderthal, the whole thing wouldn't have been so bad! hahaha!

mca47

I recently went in to buy a USB hub so I could hook up all my shit to my PS3 (external harddrive, etc.).
Went in and couldn't find the damn hubs anywhere. I ask a guy who was working in the computer section and he showed me where they were. I asked if they had any hubs that were powered as a non-powered hub wouldn't work with my harddrive. He was all "oh, it'll work." I was all "Um, no it won't". Then he started to get an attitude with me. So we're standing there and I found a powered one. I think it was like $5 more than the non powered one. He goes "You're wasting $5 when this one here will work..." Ugh! I then told him that I would happily pay $20 more to get on that actually works so I didn't have to come back and a) exchange it for the one I know I needed and b) deal with his dumb ass again.

Last Christmas I wanted to buy a couple of iPads (one for me, and one as a gift for my parents). The store was semi-busy and I needed to find someone to get them for me...as they are locked up. There was ONE guy working in that section and he was dealing with idiot customers. I waited for 20 minutes! Got mad, and went to another section to see if they could help. The guy told me he couldn't get them as he didn't have a key. I asked if he could go borrow the other guy's key, but apparently that wasn't "do-able". Ugh! In what should have taken 5 minutes to get, get what I want, pay for it and leave...took 45. Ugh!

rick1zoo2

I took my son to BB a few weeks ago so he could buy an ipod. The price in the store was higher than it was on best buy online and I felt really good when the guy said, no problem, we'll match it.......but then i thought - I'ts the same damn store!!!! of course they will match. and what bastards for letting people buy things for more at the store, if we wouldn't have checked before we went, we wuld have paid full price. bastards.

81

mca47 wrote:

I recently went in to buy a USB hub so I could hook up all my shit to my PS3 (external harddrive, etc.).
Went in and couldn't find the damn hubs anywhere. I ask a guy who was working in the computer section and he showed me where they were. I asked if they had any hubs that were powered as a non-powered hub wouldn't work with my harddrive. He was all "oh, it'll work." I was all "Um, no it won't". Then he started to get an attitude with me. So we're standing there and I found a powered one. I think it was like $5 more than the non powered one. He goes "You're wasting $5 when this one here will work..." Ugh! I then told him that I would happily pay $20 more to get on that actually works so I didn't have to come back and a) exchange it for the one I know I needed and b) deal with his dumb ass again.

Last Christmas I wanted to buy a couple of iPads (one for me, and one as a gift for my parents). The store was semi-busy and I needed to find someone to get them for me...as they are locked up. There was ONE guy working in that section and he was dealing with idiot customers. I waited for 20 minutes! Got mad, and went to another section to see if they could help. The guy told me he couldn't get them as he didn't have a key. I asked if he could go borrow the other guy's key, but apparently that wasn't "do-able". Ugh! In what should have taken 5 minutes to get, get what I want, pay for it and leave...took 45. Ugh!

:fp:

81

mca47 wrote:

81 wrote:

if you are wire cutting, you have issues.

get get something like this



which you connect to the wires on your new head unit that plugs into your factory stereo harness. only idiots cut wires. :nono:

I put in a stereo in my old car. I cut wires, and the whole installation took 10 minutes.
Then when my car was busted into and my stereo stolen (yeah, apparently people still steal cheap stereos from cheap cars ) then were nice enough to un-twist all the wires and leave the wire caps neatly in a pile on the floor of my car. They even nicely took out the stereo without fucking up my trim.
Had they not busted out the lock like a fuckin' Neanderthal, the whole thing wouldn't have been so bad! hahaha!

that was nice of them. i've had a couple of stereo's stolen from my living in the hood days. the just yanked em. :nono: :fp:


fuckers


but seriously, if you do put a stereo, use the connectors. make's it super simple to remove and put stock stuff back in, or swap to a different stereo later.

DS1119

mca47 wrote:

81 wrote:

if you are wire cutting, you have issues.

get get something like this



which you connect to the wires on your new head unit that plugs into your factory stereo harness. only idiots cut wires. :nono:

I put in a stereo in my old car. I cut wires, and the whole installation took 10 minutes.
Then when my car was busted into and my stereo stolen (yeah, apparently people still steal cheap stereos from cheap cars ) then were nice enough to un-twist all the wires and leave the wire caps neatly in a pile on the floor of my car. They even nicely took out the stereo without fucking up my trim.
Had they not busted out the lock like a fuckin' Neanderthal, the whole thing wouldn't have been so bad! hahaha!

You should have left the door unlocked for them and then it could have been a 5 star experience for you. It's all your fault.

81

DS1119 wrote:

You should have left the door unlocked for them and then it could have been a 5 star experience for you. It's all your fault.

in my case...i my drivers side door lock was long gone...to unlock it, you just had to stick your finger in and push the lever, but the fuckers decided to pop the passenger lock. :fp: :x

i'm so glad i have a garage now.

mca47

DS1119 wrote:

You should have left the door unlocked for them and then it could have been a 5 star experience for you. It's all your fault.

I know right! I almost wish they knocked on my door and told me they were going to take my stereo. I would have unlocked the car door for them and helped out!
Getting that lock fixed was a giant pain in the ass....over a piece of shit stereo!!

SatansFuton

I once had somebody try to steal my stereo in high school, and I didn't get 5 star service. First the little fucker smashed in my car window to get in, then he tried to get the stereo, but this guy was no master thief and managed not to get it out. But he did break it, so he might as well have taken it as far as I was concerned. I guess out of concern that he was about to leave empty handed he stole my big 200 CD case, which was full of just about every CD I owned up to that point.

Luckily they caught the little fucker, being a high school kid like myself (though not the same school) he wasn't smart enough to know not to run his mouth and tell every kid he knew (who are also capable of running their mouths) about his little deed. The kid, surprise surprise, was already on probation and he was forced to return the CDs, pay for a new stereo and window, or get his probation revoked and go to juvenile hall. He chose to pay me back.