Getting ripped off by companies........
facepollution
Posts: 6,834
Ok in the grand scheme of things this isn't a huge deal, but tell me I don't have a point here.......
On record store day I was looking for the limited Nirvana release, and by luck found that Tower Records' Irish site had it available, I couldn't believe my luck, so I ordered it straight away. A couple of days later I thought I would check on my order status to see if it had been dispatched, and there was a note saying that it had been refunded. Obviously I was pissed off, but what can you do? So anyway fast forward a few days and my refund still hasn't gone back into my account, what's more, since I ordered the record from the England, I incurred a small currency conversion cost from my bank, as they use Euros over in Ireland. Presumably when I get my refund, I will incur another small cost as it is converted back into pounds. So essentially I am out of pocket because they sold me a record that had already sold out of. So I emailed their customer care people, and basically the guy has said tough luck, it's what happens on record store day. He hasn't even so much as offered an apology and is completely denying any kind of responsibility.
On record store day I was looking for the limited Nirvana release, and by luck found that Tower Records' Irish site had it available, I couldn't believe my luck, so I ordered it straight away. A couple of days later I thought I would check on my order status to see if it had been dispatched, and there was a note saying that it had been refunded. Obviously I was pissed off, but what can you do? So anyway fast forward a few days and my refund still hasn't gone back into my account, what's more, since I ordered the record from the England, I incurred a small currency conversion cost from my bank, as they use Euros over in Ireland. Presumably when I get my refund, I will incur another small cost as it is converted back into pounds. So essentially I am out of pocket because they sold me a record that had already sold out of. So I emailed their customer care people, and basically the guy has said tough luck, it's what happens on record store day. He hasn't even so much as offered an apology and is completely denying any kind of responsibility.
Post edited by Unknown User on
0
Comments
Apparently I should have some how known that even though the website would allow me to place an order, I shouldn't have placed it because Record Store Day releases are meant for in store sale only!!
I hate poor customer service. Excellent customer service should be the backbone of every business.
The stupid thing is that I'm not really even bothered about the money, it's the principle involved, and the fact this guy can't even say a simple sorry.
Good Luck!
Think about all the times people have pre-ordered stuff from 10c for example, then bitched because they didn't get it by the release date or even weeks after. Live on 10 Legs comes to mind, seems like a lot of people didn't get their copy....also the Vs/Vitalogy rerelease...problems with that too. All could have been easily avoided by simply going out on the day of release and purchasing. That way you have it in your hands and don't have to deal with any online bs.
Not saying never buy stuff online, just something to think about.
Trust me, I would have done if anywhere near me had the record.
Just to point out, there was no such notice on their website on RSD. I've asked to speak to the guy's manager/supervisor, but I doubt I'll get much joy, there's no other email address on the website, and if I ring the number I'll probably get charged more for the call that the fee I was charged by the bank. Ho hum.
And hopefully you'll get your money before the store goes out of business.