Constructive Criticism - Please, No abuse!

Paul Andrews

benjs wrote:

3. Clearly a bottleneck in the system of purchasing tickets through Pearl Jam's website is the server. I'm not an IT technician, just a nerdy kid, but it seems to me I had heard of on-demand hosting, where you 'rent' server storage/bandwidth when it is needed (ie. traffic spikes due to sales), and then revert back to hosting in-house. Or, better yet, just let a reputable company like Amazon Web Services or Godaddy host all the time, and pay per data transferred, though I don't know about the economics of that.

You make good points and respectfully, however point three is incorrect in its assumptions.

The issue with ticketing is not 'the server', 'bandwidth' or 'storage'. It is some combinations of these things but most likely software.

Given Pearl Jam's site is based on open source software (kudos to them!), the billing systems available and network setup are not anything like the system ticketmaster and so on use. The infrastucture required to run those sites globally is a huge - and you still often miss out on tickets (MSG2 for example).

While at times (ticket sales) the system is clunky and frustrating, the bottom line is that there are probably many times the number of people trying to purchase tickets as there are tickets available and no matter what system they employ, someone is going to miss out in most 10c presales. Spending shit loads on building something which will not solve this problem seems pointless.

This site is already hosted in a high quality location and the software and server/cdn set up the 10c appear to use is awesome under normal and high loads, but the exceptional spikes and calls on databases and no cached pages during ticket sales are probably more than the entire system can handle - more than most sites could handle. The system they employ works perfectly for sales of other goods 99.999% of the time. They'd need to look at a totally different online system for selling ten club tickets and this then would take away the 'in house' nature of 10c sales.

And the two hosts you mention - I wouldn't go near them - there are much better solutions that those 'Wallmarts" of the net world.

benjs

Paul Andrews wrote:

benjs wrote:

3. Clearly a bottleneck in the system of purchasing tickets through Pearl Jam's website is the server. I'm not an IT technician, just a nerdy kid, but it seems to me I had heard of on-demand hosting, where you 'rent' server storage/bandwidth when it is needed (ie. traffic spikes due to sales), and then revert back to hosting in-house. Or, better yet, just let a reputable company like Amazon Web Services or Godaddy host all the time, and pay per data transferred, though I don't know about the economics of that.

You make good points and respectfully, however point three is incorrect in its assumptions.

The issue with ticketing is not 'the server', 'bandwidth' or 'storage'. It is some combinations of these things but most likely software.

Given Pearl Jam's site is based on open source software (kudos to them!), the billing systems available and network setup are not anything like the system ticketmaster and so on use. The infrastucture required to run those sites globally is a huge - and you still often miss out on tickets (MSG2 for example).

While at times (ticket sales) the system is clunky and frustrating, the bottom line is that there are probably many times the number of people trying to purchase tickets as there are tickets available and no matter what system they employ, someone is going to miss out in most 10c presales. Spending shit loads on building something which will not solve this problem seems pointless.

This site is already hosted in a high quality location and the software and server/cdn set up the 10c appear to use is awesome under normal and high loads, but the exceptional spikes and calls on databases and no cached pages during ticket sales are probably more than the entire system can handle - more than most sites could handle. The system they employ works perfectly for sales of other goods 99.999% of the time. They'd need to look at a totally different online system for selling ten club tickets and this then would take away the 'in house' nature of 10c sales.

And the two hosts you mention - I wouldn't go near them - there are much better solutions that those 'Wallmarts" of the net world.

Thanks Paul... I wish I knew more about it to really back up my claims, as at this point they're really just guess work with an incomplete understanding of running a website. In any case, independent of who hosts, I just meant that outsourcing to a hosting company in general could be an option.

VinylGirl

veddertown wrote:

These shows are just Ed solo shows at the end of the day and not Pearl Jam so for 10c to have a pre-sale through this site is something to be grateful for surely? So you'd think anyway! Bigger venues would detract from the intimacy of the occasion, more shows is asking for something beyond the wishes of the artist in question(married/family man etc) and complaining at 10c is going to make no difference anyway and is as pointless as being abusive on a forum. Your comments will be forgotten about in 5 minutes anyway or ridiculed so you may as well be crying into a pillow.

Paul Andrews

benjs wrote:

I just meant that outsourcing to a hosting company in general could be an option.

HI Benjs

They do outsource, the website is not served from 10c headquarters, but a datacenter. They'd log in and update the site from 10c headquarters, or their homes, or any computer in the world really, but the site itself is sitting in a professional center with additional content delivery networks.

If they were to outsource ticketing, the only way i could imagine it would work is to let ticketmaster or similar run online ticket sales under contract or go back to a lottery or some kind of random system.

The end results would be the same though - some people get tickets and some don't. But i guess there would probably be far fewer smashed monitors in the homes of 10 clubbers.

Ultimately they do a pretty good inhouse job of running the website and make the software work really well.

mdgsolo

Get_Right wrote:

Dude
You just don't get the way they operate. This is run by musicians that have worked their entire lives to avoid deadlines and protocol. Imposing that upon them will make them run for the hills. I am all for healthy debate, but at the end of the day you are talking about artists that just dont give a crap about a structured program. Its their terms, its what feels right. And I truly believe that it is part of what makes them great. You want deadlines and a business plan? Join the U2 or the metallica fan club. And I mean that with respect.


All of this notwithstanding the $90 ticket prices to see EV solo

Yeah dude, 'cause clocks, watches, and calendars are so 'back to the future'...

Better Dan

Spagett wrote:

In before the "You're all a bunch of babies, Ten Club doesn't owe you anything!"

Seriously though, I just want something to be done about the cart situation. If I don't see the buy button, that's just bad luck. But if I see it, get it, arrive at the third step of the checkout process and enter my info, it should not be removed from my cart after I hit submit. There should be enough time to checkout once you've put the item in your cart, and this should be accounted for if a lag is expected. Seems reasonable.

benjs

Paul Andrews wrote:

benjs wrote:

I just meant that outsourcing to a hosting company in general could be an option.

HI Benjs

They do outsource, the website is not served from 10c headquarters, but a datacenter. They'd log in and update the site from 10c headquarters, or their homes, or any computer in the world really, but the site itself is sitting in a professional center with additional content delivery networks.

If they were to outsource ticketing, the only way i could imagine it would work is to let ticketmaster or similar run online ticket sales under contract or go back to a lottery or some kind of random system.

The end results would be the same though - some people get tickets and some don't. But i guess there would probably be far fewer smashed monitors in the homes of 10 clubbers.

Ultimately they do a pretty good inhouse job of running the website and make the software work really well.

Got it. What about the musictoday route? I've purchased a few sets of tickets through that site recently and have had pretty good experiences.

Released1980

Respectfully..... As the OP said "accountability" I twitched abit, but then i fired one up so Im ok now.... Anyways, you want accountability from Pearl Jam???? Once again I am saying this with all respect.. But are you feckin kidding me? What next... Present Tense could have been a bit better at the Garden, or maybe Eddie should cover Redemption Song more often...WTF is wrong with everybody?.... WE ARE PEARL JAM, We have been chasing rarities for TWENTY years and now we are getting constantly OUTSTANDING shows with 30-40 song setlists, pre-openers, EV solo, you name it...we got it. Oh cry cry cuz a damn server crashed or whatever. cmon man this is just nuts, I understand people got shut out and are upset and venting, but to start these self righteous threads of injustices about 10club is just plain ignorant. I AM MINE... If I want something that badly I will get it, it's called perserverence( I think thats how you spell it). EV in 08 and 09 I was shut out, went to StubHub, paid a fortune and had the time of my life. We all knew it was gonna be like this... Grow up. 10 Club...Keep on Rockin in the FREE world.

Released1980

Released1980 wrote:

Respectfully..... As the OP said "accountability" I twitched abit, but then i fired one up so Im ok now.... Anyways, you want accountability from Pearl Jam???? Once again I am saying this with all respect.. But are you feckin kidding me? What next... Present Tense could have been a bit better at the Garden, or maybe Eddie should cover Redemption Song more often...WTF is wrong with everybody?.... WE ARE PEARL JAM, We have been chasing rarities for TWENTY years and now we are getting constantly OUTSTANDING shows with 30-40 song setlists, pre-openers, EV solo, you name it...we got it. Oh cry cry cuz a damn server crashed or whatever. cmon man this is just nuts, I understand people got shut out and are upset and venting, but to start these self righteous threads of injustices about 10club is just plain ignorant. I AM MINE... If I want something that badly I will get it, it's called perserverence( I think thats how you spell it). EV in 08 and 09 I was shut out, went to StubHub, paid a fortune and had the time of my life. We all knew it was gonna be like this... Grow up. 10 Club...Keep on Rockin in the FREE world.

BTW... I do wish Eddie would cover Redemption song more often... just sayin...

hopethatuchoke

I think it would be nice if Tim or Santos chimed in with the useful explanation/information Paul Andrews as been providing in this thread. Seems as though we are going to have to wait until next year's AET call in show with Santos to get any more questions answered.

Released1980

Released1980 wrote:

Released1980 wrote:

Respectfully..... As the OP said "accountability" I twitched abit, but then i fired one up so Im ok now.... Anyways, you want accountability from Pearl Jam???? Once again I am saying this with all respect.. But are you feckin kidding me? What next... Present Tense could have been a bit better at the Garden, or maybe Eddie should cover Redemption Song more often...WTF is wrong with everybody?.... WE ARE PEARL JAM, We have been chasing rarities for TWENTY years and now we are getting constantly OUTSTANDING shows with 30-40 song setlists, pre-openers, EV solo, you name it...we got it. Oh cry cry cuz a damn server crashed or whatever. cmon man this is just nuts, I understand people got shut out and are upset and venting, but to start these self righteous threads of injustices about 10club is just plain ignorant. I AM MINE... If I want something that badly I will get it, it's called perserverence( I think thats how you spell it). EV in 08 and 09 I was shut out, went to StubHub, paid a fortune and had the time of my life. We all knew it was gonna be like this... Grow up. 10 Club...Keep on Rockin in the FREE world.

BTW... I do wish Eddie would cover Redemption song more often... just sayin...

Oh and PS... I got shut out of NYC as well, again.

Nothings changed but the surrounding bullshit.....

I'm the ocean

How about a sort of season ticket type option. Now obviously the band doesn't tour every year, but maybe members could add money to an account so when a tour does come up members with money in their 'tab' can be garanteed to get tickets.

miguelcip

I spent a good hour and a half refreshing and occassionally seeing the coveted "buy" button but never got past it. Bummed but such is life. I expect this sale is rougher than most given the limited number of tickets available, and I do wish there was a simpler way to get it done. Precharge my card the week prior and refund me after choosing based on a lottery system. Add $5 to each fan club ticket to upgrade server/software. A lot easier said than done I know. Plus, then the 10c will have to field complaints when tix sell out in 12 seconds. It's an imperfect world, live with it.

That said, I remember the days before internet tickets and wristbands lining up before midnight in the freezing cold to await the 8am box office opening, so it could be worse. There is a certain twisted anticipation waiting and hoping, but like the lottery we can't all win. I'm grateful for the opportunity and all the things 10c does. We are lucky to have the opportunity for advanced sales at all. In my experience 10c has also been helpful and responsive to any inquiries I've made so give them your feedback b/c I know they listen.

For all the people hatin' on 10c please quit and join the KISS army or something...it might get me better seats next time I get through

I'm the ocean

Get_Right wrote:

Dude
You just don't get the way they operate. This is run by musicians that have worked their entire lives to avoid deadlines and protocol. Imposing that upon them will make them run for the hills. I am all for healthy debate, but at the end of the day you are talking about artists that just dont give a crap about a structured program. Its their terms, its what feels right. And I truly believe that it is part of what makes them great. You want deadlines and a business plan? Join the U2 or the metallica fan club. And I mean that with respect.


All of this notwithstanding the $90 ticket prices to see EV solo

Your talking about a band that tried fighting ticketmaster about this very problem, the corruption and accessability of tickets and there prices so I think healthy debate is in order here and that the band should here about it.

I'm the ocean

Get_Right wrote:

Spagett wrote:

In before the "You're all a bunch of babies, Ten Club doesn't owe you anything!"

Seriously though, I just want something to be done about the cart situation. If I don't see the buy button, that's just bad luck. But if I see it, get it, arrive at the third step of the checkout process and enter my info, it should not be removed from my cart after I hit submit. There should be enough time to checkout once you've put the item in your cart, and this should be accounted for if a lag is expected. Seems reasonable.

well welcome to the boards-I love first posts that complain about tickets :roll:
unfortunately
2,000 other people added tix to the their carts at the same time-thus causing the crash
since there is only 100 pairs available who should get to check out?

get it?

some get through, some dont
really thats all there is too it

That isn't acceptable, and a new person has the same right as a senior user to voice their opinion. You think your number of post somehow entitles you to be righteous. Get a life!!!