Message from Universal re: Live on Ten Legs

Santos L. Halper
Santos L. Halper Posts: 1,966
edited February 2011 in The Porch
Hi Pearl Jam fans,

Just a quick note to those customers who purchased their Live On Ten Legs box set through Universal Music. All pre-ordered items were successfully shipped to your specified shipping address a couple of days before the release date of 17 January. UK customers who selected standard shipping can expect their item usually within about five working days, but occasionally it can take up to a maximum of 14 days to arrive. Likewise, international customers selecting standard shipping will usually receive their items within 14 working days, but it can occasionally take up to 21 days to receive your item. Any customer who has not received their item and is outside these shipping times should contact our customer service team who would be happy to help. You can email them on <!-- e --><a href="mailto:support@universal-music.co.uk">support@universal-music.co.uk</a><!-- e --> <x-msg://342/support@universal-music.co.uk> , or telephone on (UK) – 0845 070 2036 or (ROW) - +44 151 212 1240 between 8am and 6pm GMT. Many thanks.

Regards
Post edited by Unknown User on
«13

Comments

  • Ron Burgundy
    Ron Burgundy Posts: 499
    I'm happy I asked for a refund! Universal customer service should have sent an update long ago to inform us that something was wrong.
  • HeavyHands
    HeavyHands Posts: 2,131
    I didn't order through them, but I'd like to say thank you very much for following up on this and keeping people updated. Actions like that make people feel taken care of.
    "A lot more people are capable of being big out there that just don't give themselves a chance." -Stone Gossard
  • CROJAM95
    CROJAM95 NEW YORK Posts: 11,402
    This company can't tell the truth to save their lives. It's BS that it shipped then

    I haven't seen 1 person who received it in a timely fashion

    More bs
  • realmgeorge
    realmgeorge Posts: 309
    Santos!!!! Good luck today brother.
    and love, what a different life had I not had this love with you.
  • dimitrispearljam
    dimitrispearljam Posts: 139,747
    pearl jam fans dont trust anymore this company with the worst service....
    and there is no way to believe that they "successfully shipped"...the items...
    this is one more company like UPS that did bad to 10c name...
    Thanks Santos for posting it,but this doesnt change the fact..WE DONT TRUST THEM......
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • joewalshdc
    joewalshdc Posts: 948
    Ive emailed their support now twice. NO REPLY. Mine was sent to me on Jan 11th, so 21 days are now up.
  • RASTA MOUSE
    RASTA MOUSE Posts: 278
    Mine only arrived Monday and I live in the UK Shitty service no replies to any emails.
  • arq
    arq Posts: 8,101
    Thank you Santos and 10C. :thumbup:
    "The good thing about science is that it's true whether or not you believe in it"
    Neil deGrasse Tyson

    Why not (V) (°,,,,°) (V) ?
  • Jed
    Jed New York City Posts: 1,208
    Has anyone in the US received this? Mine was "shipped" on January 12th to New York, and it has yet to arrive.
    Earlier today I emailed the post office to see if they knew what was up. I don't know if I should keep waiting or give up and request a refund.
    https://twitter.com/pjfour
  • joewalshdc
    joewalshdc Posts: 948
    I know for a fact now that they have started issuing refunds, they offered another 10clubber here a refund after they advised of their new zealand postal address.

    Tell me, why would anyone offer a refund if their product was in the post somewhere. Personally im not even convinced theyve shipped them at all. Im gonna call tonight and get a refund as they wont reply to any of my emails.

    What an absolute joke. Pathetic
  • CROJAM95
    CROJAM95 NEW YORK Posts: 11,402
    Jed wrote:
    Has anyone in the US received this? Mine was "shipped" on January 12th to New York, and it has yet to arrive.
    Earlier today I emailed the post office to see if they knew what was up. I don't know if I should keep waiting or give up and request a refund.


    Request a refund!!! Go to amazon.ca and save $30.....have it in ur hands 2-3 days later

    Buy a pizza and a six pack with your new found fortune while spinning some vinyl!! ;)
  • jimbojones1138
    jimbojones1138 Posts: 3,640
    got my refund two days ago... they never shipped them, plain and simple. They wouldnt have refunded my money or anyone else's if they DID ship them... that would be thousands of dollars down the drain and bad business if they sent out the item and refunded everyone.

    well regardless what they did... especially flatout lying to everyone about the status of their order was very bad business... ill never order anything from them ever again
    it's largely due to eddie that i liked to jump off of things as a child...
  • pjfan31
    pjfan31 Posts: 7,335
    it's all a load of shit. Thanks for following up Santos, but this was the rubbish that they cut and pasted to all of us. My things were sent just under a month ago and nothing. I am glad I got a refund.

    Now, how's things progressing with Sony RE: vs/vitalogy shipping :):mrgreen:
    Sydney 11/02/2003
    Sydney 14/02/2003
    Sydney 07/11/2006
    Sydney 18/11/2006
    Sydney 22/11/2009
    EV Sydney 18/03/2011
    EV Sydney 19/03/2011
    EV Sydney 20/03/2011
    Melbourne 24/01/2014
    Sydney 26/01/2014
    EV Sydney 13/02/2014
  • robthepjfan
    robthepjfan Posts: 647
    is this just for those in the UK and who ordered the box set ????? i ordered my CD on like Jan 18th and still have not received it ....should i request a refund as well ???
  • pjfan31
    pjfan31 Posts: 7,335
    robthepjfan wrote:
    is this just for those in the UK and who ordered the box set ????? i ordered my CD on like Jan 18th and still have not received it ....should i request a refund as well ???


    Probably. make contact with them first, ask what's going on, they will give you the same recycled rubbish then ask for one.
    Sydney 11/02/2003
    Sydney 14/02/2003
    Sydney 07/11/2006
    Sydney 18/11/2006
    Sydney 22/11/2009
    EV Sydney 18/03/2011
    EV Sydney 19/03/2011
    EV Sydney 20/03/2011
    Melbourne 24/01/2014
    Sydney 26/01/2014
    EV Sydney 13/02/2014
  • robthepjfan
    robthepjfan Posts: 647
    pjfan31 wrote:
    robthepjfan wrote:
    is this just for those in the UK and who ordered the box set ????? i ordered my CD on like Jan 18th and still have not received it ....should i request a refund as well ???


    Probably. make contact with them first, ask what's going on, they will give you the same recycled rubbish then ask for one.



    just emailed them asking for a refund....this "waiting for my cd to come in" BS is ridiculous...i can get this thing off amazon now for probably 10 bucks
  • Gvn2fly
    Gvn2fly Posts: 776
    Doesn't make this whole thing right but I must say it wasn't all that difficulty to get a refund...
  • joewalshdc
    joewalshdc Posts: 948
    Gvn2fly wrote:
    Doesn't make this whole thing right but I must say it wasn't all that difficulty to get a refund...

    That must mean that they havent even sent them....no way could they offer everyone refunds if theyve products sitting in postoffices all over the globe....something smells wrong about this whole thing.
  • robthepjfan
    robthepjfan Posts: 647
    great....are our vs/vitalogy box sets even gonna ship out ??
  • PhillyPJ
    PhillyPJ Posts: 1,268
    http://www.amazon.com/2003-2010-Live-Te ... _ep_dpp_13

    Box set for $87 on Amazon.com

Categories