Artillery... Note from Brad

GR8Dane

"Hello everyone... no idea why the site decide to charge $0 for the euro sub. We are working on fixing it. All orders that were placed will be honored. For those of you who ordered a euro sub and weren't charged we will be sending out an email to you with instructions for how to send payment. Hopefully we'll get this resolved as soon as possible. The site was doing so well over the last year or so... am quite frustrated by this and apologize greatly to everyone who has lost any time in dealing with this. Once we get this resolved the site will re-open, I will most likely send out an email announcing when we can open the site back up... thanks you for your patience and understanding as always"

GR8Dane

and yes, it is from Brad. He is having issues logging in.

MayDay10

What about subscriptions in the cart that werent checked out yet?

joeybuckets

so if u had a poster in your cart its yours and we will be able to checkout when site is back up?

GR8Dane

I cannot answer any other ?'s regarding Brad's site.

I will say from past experience that prints will usually stay in your cart.

If I hear anymore I will let you know.

joeybuckets

GR8Dane wrote:

I cannot answer any other ?'s regarding Brad's site.

I will say from past experience that prints will usually stay in your cart.

If I hear anymore I will let you know.

ok thanks for the update, good luck everyone!

demetrios

From BK!

Hello Everyone


First let me apologize for whatever happened today
with the site. I have no idea why it was not charging
for the european subscription. I am deeply sorry if this
has caused any of you to lose time from your day. I am
well aware how valuable all of our time is, and the last
thing I want to do is cause any of you to waste your time.

Unfortunately it appears this is the case for today.

I am trying to get this resolved as quickly as possible, but
at the moment can't get a hold of my web guy. So I do not
know when we'll be able to turn the site back on. When I do
know I will be sending out another email announcing the time.

All the orders that were placed today will be honored, and I
will also be sending out an email to everyone who ordered a
euro sub but was not charged, with instructions for how to
finish the payment on those.

For those who had posters in their carts when the site closed,
hopefully they will still be in your carts, but at this point
I don't know if that's the case.

I need to get back to trying to solve this issue... in the meantime
please do not email us until we send out further notice that the
issue has been solved.

Again,very sorry for the inconvenience and the trouble

Brad

GR8Dane

Alright, we solved the problem. The site will be back online at 3:30 PM
in about half an hour.

Through checking the inventory it appears most of everything was sold
outbefore I had to close the site. So hopefully, those of you who had
items in your cart will be able to proceed with your order. I am not
certain if the cart system is set up to maintain the items in the cart if
I close the site in the middle of a transaction... I would assume it
would, but have never done that so I guess we'll all find out soon
enough. If the site did close on you in the middle of checking out, and
you return to find your posters did not remain in your cart,
unfortunately at this point I don't think there is anything I can do,
other then have to relist all the posters that did not sell at a later
date and have everyone try again. Like I said,hopefully the cart system
held onto everyone's posters.

Once I am able to go through all the orders, I will be able to
determine if everything did in fact sellout, or if there's a possibility
that there will be some items still available for sale.

I am compiling a list of everyone who had placed an order for the
European Sub, and later today or possibly tomorrow will be sending out
an email to all of you with instructions on how to send payment. But for
all of you who this did happen to, you are all set to receive the sub once
we receive the payment.

Again, sorry for all this...
Brad