Is it always like this?!

ms. goldenwords

So, I'm a newbie (tenclub member - LOOOOOOOONG time fan), and this is the first presale I've attempted. Is it always like this? I cannot even open the Goods page at this point ... my husband tried at 3pm and MSG 2 wasn't even listed ... is it always this hellish? I joined 10club to help get good tickets and avoid ticket master hell ... but right about now, ticket master looks pretty good. I'm not trying to join the club of bitchers here - I think what tenclub does is great, and if this is how it is, it's just how it is, and it's up to me to rethink the whole membership thing. But I'm actually asking you vets: is the presale always like this (this impossible, that is)?

sociopearljam

I never remember it being this bad. Never. Even in the height of popularity, it was never this shitty and chaotic.

hopethatuchoke

ms. goldenwords wrote:

So, I'm a newbie (tenclub member - LOOOOOOOONG time fan), and this is the first presale I've attempted. Is it always like this? I cannot even open the Goods page at this point ... my husband tried at 3pm and MSG 2 wasn't even listed ... is it always this hellish? I joined 10club to help get good tickets and avoid ticket master hell ... but right about now, ticket master looks pretty good. I'm not trying to join the club of bitchers here - I think what tenclub does is great, and if this is how it is, it's just how it is, and it's up to me to rethink the whole membership thing. But I'm actually asking you vets: is the presale always like this (this impossible, that is)?

It's usually pretty brutal for the high demand shows. The first 2 Philly shows were like this last year. The NY shows are almost always like this. So unless you are going for lower demand shows, yeah it is usually like this.

ms. goldenwords

Thanks for actually answering - I thought I'd be called a bitcher/moaner

OMIGOD - I'm SOOOO STUPID!! I just realized the PDT next to the time!! So MSG 2 JUST went on sale?! not at 3pm. Holy smokes... wish me luck folks.... rookie mistake I guess.

DarkStar

It is generally like this for the popular shows. MSG is a popular venue...and these shows are the last two on the US leg before the guys head to Europe...so that makes them even more popular.

Getting tickets through the 1oc takes patience and an understanding of how the process and website work...and some of it is just plain luck. I bought both MSG shows using the 3G service on my iPhone...which is slower than my home internet connection, but it worked...so I went with what worked and got tickets.

I hope you get your tickets...if you don't there are ALWAYS extras (except for the Vic).

ds

ms. goldenwords

Thanks DarkStar! I'm still refreshing, and i actually got a page that resembles the pj home page and doesn't look look all-old-school-beta-like, but I'm still only getting "temporarily out of stock." I want to see this infamous buy button dammit!! i'm still trying ... i will not stop until i see "sold out"!

So I have a very important question: what time did MSG2 actually go on sale in ny? 6pm?

oh man, i hope i can get hartford tickets at least ....

JaneNY

Yeah its usually like this. Most people collapse afterward.

MayDay10

high demand shows turn into this. Dont be too discouraged. Pay attention to people's tips (when they are being serious). Its pretty easy to get high demand shows if you know a few tips and are patient.

Personally, I have batted 1.000 and I think its a little more than luck.

ms. goldenwords

HA! I can see why! Every time the page loads my heart starts beating, and then i see that "temporarily out of stock" and i want to cry, and refresh ... over and over ... it's an emotional roller coaster oh how lame i feel! i love this band way too much.

ms. goldenwords

tips?! please share! i will certainly start combing through the posts now !

melva02

ms. goldenwords wrote:

So I have a very important question: what time did MSG2 actually go on sale in ny? 6pm?

I saw the tickets page with no link to MSG 2 yet sometime after 6...maybe 6:03? I saw someone else say they bought them by 6:05 though.

I'm pretty sure MSG 1 was posted around 3:06, that's when I saw the link and I was able to add it to my cart right away which makes me think that was the time they first came on sale and there were tons available to whoever clicked fast enough.

If you don't get them right away like that, the chances are much slimmer but it's a matter of persistence. Right now neither night at MSG appears to be sold out, and I'm surprised there are still so many people on here (based on % of refreshes that are server timeouts vs. actually loading the temp out of stock page). I know in my head that I've spent almost as much time trying to get tickets to night 2 as the band will spend playing songs on night 2, but I just haven't made the decision to walk away yet.

Melissa

MayDay10

I paid attention to what went on for the Boston sale. Out of respect, you should never "practice" on someone's sale, but you can look at the posts and see the quirks that are happening.

In today's case, it seems that people were getting booted after trying to hit the buy button. Eventually they would get back in and tickets would still be in the cart. The whole game is trying to check out. As long as you kept attempting, your tix would remain in the cart.

Getting the Buy button is the first issue.

You need to get going at least 20 minutes before the sale. Clear your internet cookies and temp files, etc. Sign into the 10c goods section. People claim chrome and firefox work better, but I am comfy with explorer and its never failed me.
Start trying to refresh and get the tix a few minutes before they are scheduled to hit.


I have heard it advised against, but I use a few tabs.


Refresh, refresh, refresh.



Temporarily out of stock means keep trying until you see buy.


If the order is in your history, its official.

Stryker

Yes, it's always this bad.

ms. goldenwords

melva02 wrote:

ms. goldenwords wrote:

So I have a very important question: what time did MSG2 actually go on sale in ny? 6pm?

I saw the tickets page with no link to MSG 2 yet sometime after 6...maybe 6:03? I saw someone else say they bought them by 6:05 though.

I'm pretty sure MSG 1 was posted around 3:06, that's when I saw the link and I was able to add it to my cart right away which makes me think that was the time they first came on sale and there were tons available to whoever clicked fast enough.

If you don't get them right away like that, the chances are much slimmer but it's a matter of persistence. Right now neither night at MSG appears to be sold out, and I'm surprised there are still so many people on here (based on % of refreshes that are server timeouts vs. actually loading the temp out of stock page). I know in my head that I've spent almost as much time trying to get tickets to night 2 as the band will spend playing songs on night 2, but I just haven't made the decision to walk away yet.

Melissa

I hear ya Melissa, I can't imagine that MSG 2 is NOT sold out ... but i need to see the actual words to give up completely. I can't go to the first night, because of work obligations, so I haven't been at it all that long. Still getting the temp out of stock. I'm supposed to keep refreshing right? This is killer glad to know that sometimes persistence pays.

A satellite forever orbiting

philly, boston, and new york are just always off-the-chart insanely in-demand. if you can make it to a smaller market, you'll always have an easier time getting tickets and better seats than you would in a larger market. i went to seattle from nyc and got much better seats out there than i will at the garden unless i win the lottery. just something you have to deal with when you live in the northeast and want to use your membership for "local" shows.

ms. goldenwords

THANK YOU MAYDAY!! I'll be trying them all, it's an official challenge for me now. I will do whatever i can to be better prepped tomorrow (and will start by logging in at the right time ... :oops: ). I can only go to two shows (hartford and msg2) so i'm determined to make at least one presale work for me, and although msg2 is still "temp out of stock" my hopes are diminishing

melva02

MayDay10 wrote:

If you are skilled you can guess the URL of the ticket sale and that skips a step (crucial). Start trying to refresh and get the tix a few minutes before they are scheduled to hit.

This will get your tickets taken away. But pay attention to all URLs you see because depending where you are in the process, you may need them.

Once you know the link to the tickets (again, best to click it at least once from the ticket landing page of the goods section), refresh that link, NOT the goods page or the tickets section. e.g. MSG 2 is https://secure.pearljam.com/store/produ ... g?sku=7323 which you should be refreshing in another tab as we all sit here chatting.

Some people like to wait until 6:00:04 (6 o'clock and 4 seconds) to refresh the tickets page because that seems to be when TM puts theirs up. Personally I start refreshing the tickets page (which I loaded at 5:30 after logging in) at 5:59.

If you get the buy button, obviously click it. If you get a server timeout, it's possible it went through. You can use the checkout link in another tab to find out whether you got them. The link is https://secure.pearljam.com/store/check ... g?_target0 and of course it's available by clicking the checkout button, but you don't want to be waiting for a new goods page to load for you to see the checkout button, so you should know that link in advance. If you have the good luck to get through to the server, you want it to be loading the page you want, not the page that links to the page you want. If your cart is empty it will tell you you can't check out with an empty cart.

If the buy button didn't work, and you got a server timeout, click the try again button (in Firefox) or refresh the page. At that point the link corresponding to the "buy" button might be in your browser but that link is useless unless you actually clicked the button first, so you don't need to know it, just refresh it if you see it.

If you get the "you ripped our face off" page, whatever you do, do NOT click the try again link on that page. It will take you to either the main goods page or just pearljam.com (depending where you were when you got sent to the ripped your face off page).

If the page for the show I want is reloading really fast, then I put one finger on F5 (refresh) and one on the mouse button, which I have pointing to the Temporarily Out of Stock text. The trick in this case is paying attention so you click the buy button if you see it rather than accidentally refreshing again. :-) Also, on my computer the cursor doesn't "know" the buy button is there unless I'm moving the mouse over it (i.e. it doesn't change from the I-shaped text cursor to the pointer finger), so I jiggle the mouse a little while I'm refreshing.

If the page for the show I want is reloading really slow and timing out, then I load it in two tabs, plus a third with the checkout link ready and a fourth with the message pit. It's encouraging to see people saying they got in. But for the first 15 minutes I focus all my attention on refreshing the ticket landing page and then the ticket link after it comes up, because that's your best chance of getting in.

I have never seen anyone specify whether the tickets go to permanently sold out automatically or by human intervention. If human intervention, we might all be sitting here till tomorrow morning. So I think I'm going to cut my losses and go to a $5 show where I can just walk in. Have a good night!

Melissa

MayDay10

ah yeah, I was just reading the thread on the SKU-guessing. I never knew about that before and thought it is genious. Didnt know you can get your tickets taken away until I read further on in the thread. Guess Im not gonna try that out.

ms. goldenwords

Wow. Thanks Melissa! I've read your post like 5 times now I feel like I'm going through presale bootcamp. I'll be way better prepared tomorrow.

I'm getting all sorts of different refreshed screens and timed-out screens ... ctrl+R all day (or night) :P

melva02

MayDay10 wrote:

ah yeah, I was just reading the thread on the SKU-guessing. I never knew about that before and thought it is genious. Didnt know you can get your tickets taken away until I read further on in the thread. Guess Im not gonna try that out.

Well props to you for giving good tips to the OP instead of just saying "oh if you know how to do it you can get them" like some others. :-)

And you're welcome Ms. GW. Also btw I like Firefox, I hate IE. See you at MSG. ;-)

Laura in NJ

Well, it's been three hours and ten minutes. I have a life to get back to. I knew I shouldn't have sent my renewal $ yesterday.

Have fun, kids, and good luck to those who hang in!!