Tech Support to Mods: Ticket Troubleshoot

encompassing trip

I've bought tickets in the past and had problems. Could you please define what "Temporarily Unavailable" or "Out of Stock" means? I understand it to mean that the ordering process(Server) is too busy to handle my transaction. I think "Sold Out" is pretty self explanatory or does the order item usually disappear when tickets are gone.

Also, after we have the tickets in our cart is there a specific amount of time before we lose them? Several times I've had tickets in my cart and after I entered my Credit Card info & they disappeared. If there is a time limit can you specify the amount of time available? Thanks!

Kushikushun

encompassing trip wrote:

I've bought tickets in the past and had problems. Could you please define what "Temporarily Unavailable" or "Out of Stock" means? I understand it to mean that the ordering process(Server) is too busy to handle my transaction. I think "Sold Out" is pretty self explanatory or does the order item usually disappear when tickets are gone.

Also, after we have the tickets in our cart is there a specific amount of time before we lose them? Several times I've had tickets in my cart and after I entered my Credit Card info & they disappeared. If there is a time limit can you specify the amount of time available? Thanks!

Good questions!! This is what I was wondering about too the last times I tried for tickets.

Please Sea, Kat, Tim...other 10c-ers, can you clarify this. Or are we just stupid and should we understand?
Well as I am Dutch I have an excuse for not understanding english

aliveguy2324

santos making a rare easter appearance.

encompassing trip

Thanks for the clarification.

Thunderclap

Santos L. Halper wrote:

Temporarily Unavailable = there are items in customer carts that have not been purchased. If they are not purchased, they will be automatically released back into general stock by our system and will be available for purchase.

If you put tickets in your cart, PLEASE BUY THEM IMMEDIATELY. This will avoid your carts being dumped automatically by the system.

SLH

What kind of time frame are we talking here? Minutes, hours, or when the user logs out without completing the purchase?

Did you find any Easter eggs today, Santos?

encompassing trip

With ticketmaster I think you have a few minutes. Not sure about this system. I would assume that you have a minute or two. A few times they were deleted from my cart as I was entering the CC info. I suggest typing your credit card number then copy it. When it prompts you to enter the number just hit "Ctrl-V" or on an Mac I think it is "Apple-V". This should keep everyone flying through the ordering process and open up spots for people waiting.

SkeeterB

Santos L. Halper wrote:

If you put tickets in your cart, PLEASE BUY THEM IMMEDIATELY. This will avoid your carts being dumped automatically by the system.

SLH

If it was only that easy. I've encountered, as others probably have, where you think you buy them but the system times out on you and you get zilch and have to try again.

weenie

Dont Gimmee No Lip wrote:

If it was only that easy. I've encountered, as others probably have, where you think you buy them but the system times out on you and you get zilch and have to try again.

Yep, there lies the REAL problem. The 10C site can't handle the traffic and freezes up/crashes. I've had tickets in my cart and tried to check out only to encounter a frozen screen. I haven't found a way to get out of the screen and get back to my cart and be able to check-out with tix in hand. I sent a message to the Webmaster after the EV April Fools Tour ticket fiasco but I don't know if anything was fixed - I doubt it. It seems like something on the 10C end needs a major upgrading.

nukeboot

One other question -

Do you have to log in before you try for tickets in the Goods section?

I think you do, but that isn't clear in the instructions.

hrd2imgn

I would log in only to save time in the checkout process and have that much less of a chance of the freeze

nukeboot

hrd2imgn wrote:

I would log in only to save time in the checkout process and have that much less of a chance of the freeze

That makes sense.

Thanks.

South of Seattle

nukeboot wrote:

One other question -

Do you have to log in before you try for tickets in the Goods section?

I think you do, but that isn't clear in the instructions.

When it's busy(like with the Ed pre-sale) it'll log you out anyways. That's what happened to me. I was logged in, went to buy, and had to sign in again. Keep that in mind.

nukeboot

South of Seattle wrote:

I was logged in, went to buy, and had to sign in again. Keep that in mind.

Rats!