sears is full of shit!
Pepe Silvia
Posts: 3,758
apparently they won't honor their price match GUARANTEE
i got a flat over the weekend and so i needed 2 tires. looked around and found a pair with very high treadwear rating and traction grade. on Sears' website they say they will match anyone's price + 10%, if it's an online store you need to show something with the product name, price and shipping cost. i find an online store that has the tire including shipping for a little over $45 cheaper (before the sales tax sears would charge) so, i add it to my cart and go all the way to the confirmation screen showing the product name, number, price and shipping cost.
i go to sears and at first the guy says they don't have those in stock. i say huh, i called yesterday and was told you had several.
oh, let me look it up....yeah, we have those...(now he spends at least 2 minutes studying the paper i printed out) these are different from the ones we have in stock.
how so?
i don't know, maybe the treadwear and traction are higher
and he walks me over to the wall display of the tire which....has the exact same ratings as what i printed out
oh...yeah, see, the one we have says AS.
as we walk back to the counter i think AS probably means All Season, which the tires i printed out were. we are back at his desk and he is asking me if i want to buy those tires now? i look at my sheet and it DOES say AS on it!!! i point this out to him and he stares at the paper again for a minute or 2 then says i need a print out showing the specs of the tire and something saying they have it in stock. i ask why he needs the specs when it already says the manufacture, the model and the size. he says it's the policy, which wasn't on their site. i say there's their website address, do a search for the product number on my sheet. he says no, that is my responsibility. i ask how much would they charge to mount and balance the 2 tires if i bought them from this website and brought them in? $95 for 2 tires (it would be $55 if i bought them from Sears)
my roommate had said i should've demanded to speak to a manager but i thought of it like a restaurant; if you complain a lot you end up with spit or worse in your food and if they're gonna be such dicks about honoring their GUARANTEE i don't want them doing anything to my car.
so, i leave and call a local place asking if i bought tires from somewhere else how much would you charge me to mount and balance them? $20 a tire.
right after that i called the website and ordered the tires, they will be here thursday or friday and i will save over $60 compared to if i bought them at Sears
i got a flat over the weekend and so i needed 2 tires. looked around and found a pair with very high treadwear rating and traction grade. on Sears' website they say they will match anyone's price + 10%, if it's an online store you need to show something with the product name, price and shipping cost. i find an online store that has the tire including shipping for a little over $45 cheaper (before the sales tax sears would charge) so, i add it to my cart and go all the way to the confirmation screen showing the product name, number, price and shipping cost.
i go to sears and at first the guy says they don't have those in stock. i say huh, i called yesterday and was told you had several.
oh, let me look it up....yeah, we have those...(now he spends at least 2 minutes studying the paper i printed out) these are different from the ones we have in stock.
how so?
i don't know, maybe the treadwear and traction are higher
and he walks me over to the wall display of the tire which....has the exact same ratings as what i printed out
oh...yeah, see, the one we have says AS.
as we walk back to the counter i think AS probably means All Season, which the tires i printed out were. we are back at his desk and he is asking me if i want to buy those tires now? i look at my sheet and it DOES say AS on it!!! i point this out to him and he stares at the paper again for a minute or 2 then says i need a print out showing the specs of the tire and something saying they have it in stock. i ask why he needs the specs when it already says the manufacture, the model and the size. he says it's the policy, which wasn't on their site. i say there's their website address, do a search for the product number on my sheet. he says no, that is my responsibility. i ask how much would they charge to mount and balance the 2 tires if i bought them from this website and brought them in? $95 for 2 tires (it would be $55 if i bought them from Sears)
my roommate had said i should've demanded to speak to a manager but i thought of it like a restaurant; if you complain a lot you end up with spit or worse in your food and if they're gonna be such dicks about honoring their GUARANTEE i don't want them doing anything to my car.
so, i leave and call a local place asking if i bought tires from somewhere else how much would you charge me to mount and balance them? $20 a tire.
right after that i called the website and ordered the tires, they will be here thursday or friday and i will save over $60 compared to if i bought them at Sears
don't compete; coexist
what are you but my reflection? who am i to judge or strike you down?
"I will promise you this, that if we have not gotten our troops out by the time I am president, it is the first thing I will do. I will get our troops home. We will bring an end to this war. You can take that to the bank." - Barack Obama
when you told me 'if you can't beat 'em, join 'em'
i was thinkin 'death before dishonor'
what are you but my reflection? who am i to judge or strike you down?
"I will promise you this, that if we have not gotten our troops out by the time I am president, it is the first thing I will do. I will get our troops home. We will bring an end to this war. You can take that to the bank." - Barack Obama
when you told me 'if you can't beat 'em, join 'em'
i was thinkin 'death before dishonor'
Post edited by Unknown User on
0
Comments
-
I hate stupid shit like that0
-
81 Needing a ride to Forest Hills and a ounce of weed. Please inquire within. Thanks. Or not. Posts: 58,276wow...most places are cool about that kind of stuff. one of the tire stores out here did a price match.
was the flat repairable? alot of times you can plug the tire. if you are a Sam's club member, they will fix your tire for free, regardless of where you bought the tires.81 is now off the air
0 -
Ahh, the joys of retail.0
-
i stopped shopping at sears after they outsourced their customer service department.0
-
81 wrote:was the flat repairable? alot of times you can plug the tire. if you are a Sam's club member, they will fix your tire for free, regardless of where you bought the tires.
no :(don't compete; coexist
what are you but my reflection? who am i to judge or strike you down?
"I will promise you this, that if we have not gotten our troops out by the time I am president, it is the first thing I will do. I will get our troops home. We will bring an end to this war. You can take that to the bank." - Barack Obama
when you told me 'if you can't beat 'em, join 'em'
i was thinkin 'death before dishonor'0 -
That's crap.
you should tell the manager of the store what happened and how he lost a sale.So I'll just lie down and wait for the dream
Where I'm not ugly and you're lookin' at me0 -
Shame of Sears!! I don't think they will be in business much longer. They bought up all the K Marts here and aren't doing well at all. They are too overpriced. And with your story, they surely won't last long!Save room for dessert!0
-
81 Needing a ride to Forest Hills and a ounce of weed. Please inquire within. Thanks. Or not. Posts: 58,276they are headquartered half dozen miles from my house. not that that matters....but they are always advertising for the same 4 corporate positions. every week it is posted. i applied once but never heard back.
81 is now off the air0 -
Why even waste the time?Lizard wrote:That's crap.
you should tell the manager of the store what happened and how he lost a sale.
Retail is a shitty business. There's not a lot of money in it. There's not a lot of motivated employees.
I can think of better things to do with my time than bitch about tires. It sucks, but life offers other options.0
Categories
- All Categories
- 148.9K Pearl Jam's Music and Activism
- 110.1K The Porch
- 275 Vitalogy
- 35.1K Given To Fly (live)
- 3.5K Words and Music...Communication
- 39.2K Flea Market
- 39.2K Lost Dogs
- 58.7K Not Pearl Jam's Music
- 10.6K Musicians and Gearheads
- 29.1K Other Music
- 17.8K Poetry, Prose, Music & Art
- 1.1K The Art Wall
- 56.8K Non-Pearl Jam Discussion
- 22.2K A Moving Train
- 31.7K All Encompassing Trip
- 2.9K Technical Stuff and Help