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SBE Ticketweb question?

facepollutionfacepollution Posts: 6,834
edited August 2009 in Given To Fly (live)
Sorry to start a new thread, but.........

I ordered my tickets through Ticketweb and chose to have them delivered as opposed to picking them up at the box office, but when I check the order status online under the delivery section it says 'Box Office Collection'. The confirmation email says they will be posted out, so I'm a tad confused - it doesn't take much! Anyway, I was just wondering if anyone else had noticed the same thing? It says on Ticketweb's site not to contact them about ticket orders until 48 hours before the show, but I have no idea if they're being posted or not. Is it a possibility that all of their tickets were box office collection only, I suppose there isn't that long til the gig.
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Comments

  • redrockredrock Posts: 18,341
    Call them face. The 48 hours is if you didn't receive your tix - even then. This is just a clarification you need.... They can tell you if your tickets have been printed and if they are being posted or not.
  • facepollutionfacepollution Posts: 6,834
    Yeah that would probably be best, I was just wondering if anyone else had the same thing, and kind of wanted to make people aware that it might be worth checking their confirmations too.

    Call me paranoid, but I keep having a nightmare that I phone them up and they tell me they have no record of my booking!
  • chimechime Posts: 7,839
    I don't know with Ticketweb but hmv says the tickets are being dealt with by someone else (Keith Prowse) and our confirmation say to contact them not hmv.
    So are we strangers now? Like rock and roll and the radio?
  • facepollutionfacepollution Posts: 6,834
    It's weird because I know I definitely chose to have them delivered, and at first when I checked the order status it said they would be posted, but now it's changed. Plus in my confirmation email there are no instructions on what I should do to pick them up. Their customer services department isn't open now so I'll have to wait until tomorrow, I've sent them an email too.
  • mrjoegoodwinmrjoegoodwin Posts: 37
    Exact same thing happened to me. I phoned up the customer services (it's operated by Ticketmaster, who own Ticketweb - phone the 0161 number listed on the website) and the very helpful guy at the other end changed it back to UK Post. Wondering if they're going to force all people to pick tickets up, which will be a pain in the ass...
  • Thierry HenryThierry Henry Posts: 2,654
    Has anyone received a SBE ticket yet??

    Im getting mine from ebay so until Im in the venue, Im going to be freaking out!!
    Dublin '96, '00, '06, '10
    Lisbon '06 (x2)
    Katowice '07
    London '07 '09 (x2), '10
    MSG NY '08 (x2)
    Manchester '09 '12
    Belfast '10
    PJ20 Alpine '11 (x2)
    Leeds '14
  • jrdjrd Posts: 3,060
    sounds familiar... i may or may not be getting one from Seatwave... ticket shows up as 'awaiting dispatch' which i assume means the cnut who bought it can't send it to me until they have it.... eeeeek!! ;)
    Oh yeah? Well, I've had about enough of morons and halfwits, dolts, dunces, dullards and dumbbells - and you chowderhead yokel, you blithering hayseed, you - you've had enough of me?
  • Alive 79Alive 79 Posts: 100
    Was there the option of E-tickets from ticketweb? The ones I've now bought (after not knowing what to do all week) are e-tickets so I'm shitting myself now. I always knew it was a risk but I think this pretty much proves I've lost my money
    Underneath this smile lies everything........... all my hopes, anger, pride and shame
  • facepollutionfacepollution Posts: 6,834
    Alive 79 wrote:
    Was there the option of E-tickets from ticketweb? The ones I've now bought (after not knowing what to do all week) are e-tickets so I'm shitting myself now. I always knew it was a risk but I think this pretty much proves I've lost my money

    I think there was that option. I guess you need to look out for the same person trying to sell the tickets elsewhere online, and make sure you get to the gig early, so if they have sent it out multiple times, you are the first person in!
  • kazmokazmo Posts: 99
    Thierry Henry wrote:
    Has anyone received a SBE ticket yet??

    Im getting mine from ebay so until Im in the venue, Im going to be freaking out!!

    Ordered mine from HMV and haven't received them yet. They reckon it could take up to 2 weeks from ordering-which will be tomorrow. Shall be phoning them tomorrow if I haven't received them.
  • Thierry HenryThierry Henry Posts: 2,654
    kazmo wrote:
    Thierry Henry wrote:
    Has anyone received a SBE ticket yet??

    Im getting mine from ebay so until Im in the venue, Im going to be freaking out!!

    Ordered mine from HMV and haven't received them yet. They reckon it could take up to 2 weeks from ordering-which will be tomorrow. Shall be phoning them tomorrow if I haven't received them.

    Cool, let us know what they say.
    Dublin '96, '00, '06, '10
    Lisbon '06 (x2)
    Katowice '07
    London '07 '09 (x2), '10
    MSG NY '08 (x2)
    Manchester '09 '12
    Belfast '10
    PJ20 Alpine '11 (x2)
    Leeds '14
  • happy_larryhappy_larry Posts: 221
    I rang the number on my HMV confirmation email on Friday to see where the tickets were. The lady at the other end of the phone just said they have not been sent out and if I don't get them on Friday then give them a call.

    Not too helpful really
    Leeds 06
    Wembley 07
    Shepherds Bush
    Manchester
  • kristmacekristmace Posts: 215
    Glad i'm not the only one freaking out!

    I'll be calling them on thursday if they haven't arrived because Friday is pushing it.
    2000: Manchester | 2006: Astoria, Dublin, Leeds | 2007: Wembley, Nijmegen | 2008: New York 1 & 2 | 2009: Shepherds Bush, Manchester, London | 2010: Hyde Park | 2012: Manchester 1 & 2, EV London 1 & 2 | 2014: Stockholm, Leeds, Milton Keynes | 2017: EV Dublin | 2018: London 2 | 2019: EV London | 2022: London 1& 2 | 2024: Manchester

  • Alive 79Alive 79 Posts: 100
    facepollution wrote:
    Alive 79 wrote:
    Was there the option of E-tickets from ticketweb? The ones I've now bought (after not knowing what to do all week) are e-tickets so I'm shitting myself now. I always knew it was a risk but I think this pretty much proves I've lost my money

    I think there was that option. I guess you need to look out for the same person trying to sell the tickets elsewhere online, and make sure you get to the gig early, so if they have sent it out multiple times, you are the first person in!


    See you at 7:30am then!
    Underneath this smile lies everything........... all my hopes, anger, pride and shame
  • facepollutionfacepollution Posts: 6,834
    Ok just spoke to a very nice lady from Ticketweb, she said that sometimes if the tickets are particularly valuable or there isn't much time until the gig to get tickets out they will sometimes choose to make them box office pick up only. She said she could try to put a request for delivery in, but she would highly recommend leaving them for box office pick up due to their value.

    So like I said before, people might want to double check their bookings just to make sure they know what's going on. I have no idea if some tickets will be sent out - I know I definitely chose to have them posted, which was confirmed in the email they sent, but somehow it has been changed along the way. Either way I can sleep easy now! Phew!
  • Alive 79Alive 79 Posts: 100
    What number did you use to call ticketweb? I've been looking for one but can't seem to find a customer services number??
    Underneath this smile lies everything........... all my hopes, anger, pride and shame
  • facepollutionfacepollution Posts: 6,834
    Alive 79 wrote:
    What number did you use to call ticketweb? I've been looking for one but can't seem to find a customer services number??

    "If you need help or have a question please use the "Ask a Question" feature above or call Customer Services on 08444 999 999.

    The lines are open Monday to Friday from 9.00am to 8.00pm and Saturday and Sunday from 10.00am to 4.00pm. International Customers please call +44 (0) 161 385 2111."

    I used the first number.
  • Alive 79Alive 79 Posts: 100
    facepollution wrote:
    Alive 79 wrote:
    What number did you use to call ticketweb? I've been looking for one but can't seem to find a customer services number??

    "If you need help or have a question please use the "Ask a Question" feature above or call Customer Services on 08444 999 999.

    The lines are open Monday to Friday from 9.00am to 8.00pm and Saturday and Sunday from 10.00am to 4.00pm. International Customers please call +44 (0) 161 385 2111."

    I used the first number.

    Cheers hun
    Underneath this smile lies everything........... all my hopes, anger, pride and shame
  • PegasusPegasus Posts: 3,754
    facepollution wrote:
    Ok just spoke to a very nice lady from Ticketweb, she said that sometimes if the tickets are particularly valuable or there isn't much time until the gig to get tickets out they will sometimes choose to make them box office pick up only. She said she could try to put a request for delivery in, but she would highly recommend leaving them for box office pick up due to their value.

    So like I said before, people might want to double check their bookings just to make sure they know what's going on. I have no idea if some tickets will be sent out - I know I definitely chose to have them posted, which was confirmed in the email they sent, but somehow it has been changed along the way. Either way I can sleep easy now! Phew!
    well, considering there's only a week left , I think she's right especially with the postal service strikes.
    and as they don't send them recorded and they're GA (even the seating is GA) you would have no recourse if they sent it but you haven't received them in time.
  • chimechime Posts: 7,839
    happy_larry wrote:
    I rang the number on my HMV confirmation email on Friday to see where the tickets were. The lady at the other end of the phone just said they have not been sent out and if I don't get them on Friday then give them a call.

    Not too helpful really

    I'm currently waiting for someone from Keith Prowse to call me back. Said that tickets haven't been sent out and she will need to talk to dispatch.

    At least the HMV ones should be sent registered post.

    EDIT: Just got the call back. There was a delay with the tickets arriving from the supplier. They were received today so they will be going in the post today/tomorrow and we should have them by Thursday at the latest.
    So are we strangers now? Like rock and roll and the radio?
  • redrockredrock Posts: 18,341
    Chime wrote:
    happy_larry wrote:
    I rang the number on my HMV confirmation email on Friday to see where the tickets were. The lady at the other end of the phone just said they have not been sent out and if I don't get them on Friday then give them a call.

    Not too helpful really

    I'm currently waiting for someone from Keith Prowse to call me back. Said that tickets haven't been sent out and she will need to talk to dispatch.

    At least the HMV ones should be sent registered post.

    EDIT: Just got the call back. There was a delay with the tickets arriving from the supplier. They were received today so they will be going in the post today/tomorrow and we should have them by Thursday at the latest.

    Thanks Pippa! Saves me a phone call - was going to do that this afternoon!
  • Thierry HenryThierry Henry Posts: 2,654
    Ah fuck, as Im going the ebay route, I don't know how I'll get mine.

    Im anxious to get this sorted.
    Dublin '96, '00, '06, '10
    Lisbon '06 (x2)
    Katowice '07
    London '07 '09 (x2), '10
    MSG NY '08 (x2)
    Manchester '09 '12
    Belfast '10
    PJ20 Alpine '11 (x2)
    Leeds '14
  • chimechime Posts: 7,839
    redrock wrote:
    Chime wrote:
    happy_larry wrote:
    I rang the number on my HMV confirmation email on Friday to see where the tickets were. The lady at the other end of the phone just said they have not been sent out and if I don't get them on Friday then give them a call.

    Not too helpful really

    I'm currently waiting for someone from Keith Prowse to call me back. Said that tickets haven't been sent out and she will need to talk to dispatch.

    At least the HMV ones should be sent registered post.

    EDIT: Just got the call back. There was a delay with the tickets arriving from the supplier. They were received today so they will be going in the post today/tomorrow and we should have them by Thursday at the latest.

    Thanks Pippa! Saves me a phone call - was going to do that this afternoon!

    Feel free to give them a call to check we are all being given the same info ;)
    So are we strangers now? Like rock and roll and the radio?
  • Thierry HenryThierry Henry Posts: 2,654
    If anyone gets any info regarding ticketweb tickets, please post it here.

    Spank you!
    Dublin '96, '00, '06, '10
    Lisbon '06 (x2)
    Katowice '07
    London '07 '09 (x2), '10
    MSG NY '08 (x2)
    Manchester '09 '12
    Belfast '10
    PJ20 Alpine '11 (x2)
    Leeds '14
  • redrockredrock Posts: 18,341
    Chime wrote:
    Feel free to give them a call to check we are all being given the same info ;)

    OK, I did. Same info! :D
  • chimechime Posts: 7,839
    redrock wrote:
    Chime wrote:
    Feel free to give them a call to check we are all being given the same info ;)

    OK, I did. Same info! :D

    I thought she sounded sincere ... but at times like this you start to worry :oops:
    So are we strangers now? Like rock and roll and the radio?
  • jack_bass_playerjack_bass_player Posts: 1,126
    So tickets from Ticketweb should be going in the post tomorrow morning?????
    2006 - Astoria, Dublin, Leeds
    2007 - London
    2009 - London, Manchester, London
    2010 - Dublin, Belfast, London
    2011 - Alpine Valley x2
    2012 - Isle of Wight, Manchester x2
  • chimechime Posts: 7,839
    jack_bass_player wrote:
    So tickets from Ticketweb should be going in the post tomorrow morning?????

    I'm not sure. You may want to give them a call. Myself and redrock are getting tickets from HMV.
    So are we strangers now? Like rock and roll and the radio?
  • jack_bass_playerjack_bass_player Posts: 1,126
    Hmm

    I'll ring them tomorrow. I haven't had the problem that others have had by the way, I clicked that I wanted them posted and my order status says that they will be posted.
    2006 - Astoria, Dublin, Leeds
    2007 - London
    2009 - London, Manchester, London
    2010 - Dublin, Belfast, London
    2011 - Alpine Valley x2
    2012 - Isle of Wight, Manchester x2
  • xnothingmanxxnothingmanx Suffolk UK Posts: 195
    I ordered one from getmein after being shut out on all the presales and lottery.
    Im starting to worry now...I get this feeling that a week from now I still wont have a ticket.
    Wembley 00 (Night 1)Cardiff 00 Astoria 06 Jools Holland Recording 06 (I met Ed!)Reading 06 Katowice 07 Wembley 07 Shepherds Bush 09 O2 London 09 Hard Rock Calling 10 Manchester 12 Night 1 and 2
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