London Shepherds Bush Empire, Aug 11

Warchild · July 2009

Jolly wrote:

Warchild wrote:

I was able to get tickets from HMV at 15:30.

They said there had been technical issues this morning so they made the tickets available again.

How did you find out about it??

They sent an email at 13:28. I only got the pre-sale link yesterday so wasn't able to participate on the 1st presale.

dimitrispearljam · July 2009

clashcityrocker wrote:

Just cancelled my Backspacer presale order with HMV. There is a drop down box which asks why you are cancelling. Unfortunately "You F**ked Up the ticket presale" isn't an option!

Fuckin Up · July 2009

I've just been told by HMV that only people who had problems with the origional link got a sepaerate one today. Apparantly not getting sent the origional link in the first place (like me) didnt count, bastards

arakias · July 2009

i ended up with a pair and actually had a 2nd pair in my cart at one point.

I had waited in the virtual line from 1:15 am to 4 am (EST/EDT? will be on short holiday from US). It was a nuisance and my internet went out for a bit at 2 am but it seemed to place me back into the same place in the queue.

Sorry no extra..

eldarion75 · July 2009

The automated response I got from TM/TW..

Thank you for your feedback.

There was an extremely large volume of traffic through our website for the Pearl Jam on sale and no general system errors have been reported by our technical team*. If you experienced a long wait whilst trying to obtain tickets, this was due to the sheer weight of numbers trying to access the site. If you did not receive a reference number, it is likely that you do not have a booking.

We would also like to inform you that TicketWeb only had a small allocation of tickets for this event as tickets were also allocated to 3rd parties and other agents.

Please accept our apologies for any inconvenience caused- unfortunately when demand so exceeds supply, some disappointment is inevitable. Customers are advised to keep checking back to our site in case more tickets become available closer to the date of the events.

Kind Regards
Ticketmaster Customer Services

WHERE'S MY FUCKING TICKETS YOU FUCKS??? OR AT LEAST MY MONEY BACK??!!

Why can't 10c sort this out on their own?? this is so heartbreaking...i bought the tickets! I paid for the tickets! where are my tickets??

dbk06 · July 2009

Fuckin Up wrote:

I've just been told by HMV that only people who had problems with the origional link got a sepaerate one today. Apparantly not getting sent the origional link in the first place (like me) didnt count, bastards

not completely true

my mate got one yesterday afternoon/evening which reads thus:-

Thanks for pre-ordering Pearl Jam: Backspacer.

As we said in the email we sent you earlier here is your chance to buy tickets to a one-off show at London's O2 Shepherd's Bush Empire. Tickets will be available to buy from 9am BST tomorrow, Thursday 23rd July.

get your tickets first

And don't forget to keep checking hmv.com for more great tickets offers like this.

Orders can only be placed through this link and not on the phone. If you have any questions surrounding this offer, please contact the hmv service team on 0845 603 8576, or drop us an email at <a href="mailto:service@hmv.co.uk">service@hmv.co.uk</a>. If you have a question that concerns the tickets themselves, please contact the tickets service team on 0844 209 0330.

Thanks,

Customer Service Team
hmv.com

check the date listed from 9am tomorrow, thursday!!!

this was the only link he received, it also worked i dont know if the tickets were general sale and just in time or directly because of this link????

go figure

JimNastics · July 2009

jrd wrote:

HMV apparently just had some more go on sale at 15:30.
sold out now.
i never got a second email telling me about it, wonder if that had anything to do with cancelling the order! :(

Are you sure about that? I've had website update scanning software running over my HMV presale link and the HMV ticket site "pearl jam" search results all day. The only changes to the presale link page were different messages regarding "not available". The only changes to the "pearl jam" search results page through the HMV ticket section were when tickets were listed at about 9:05am (I can confirm they definitely were listed for a few minutes, but always said "sold out" when I tried). I've got no alerts saying anything happened around 15:30pm on either. Unless it was just random for people's presale links?

arakias · July 2009

Approx how big is the venue, 2000 people? I cant wait, oh boy oh boy!

II am guessing / hoping STALLS STANDING is the best viewing option/closest to stage?

clashcityrocker · July 2009

How's this for a bunch of Bullshit?:

Dear hmv customer,

We are writing to you in response to your recent enquiry in regards to the Pearl Jam CD pre-order / ticket offer.

We are sorry that you experienced issues with the hmv tickets site on Tuesday 21st July. As you can imagine, this offer was extremely popular and as a result the web site did at times struggle to cope with the volume of people trying to purchase tickets. We are also aware that at times the volume of traffic led to confusing messages being presented to customers attempting to purchase tickets, leading customers to conclude either that the link did not work or that tickets were sold out either prior to 9am or within just a few minutes of 9am.

We would like to reassure you no orders were processed before 9am BST on Tuesday 21st July 2009 and tickets continued to be purchased by pre-sale customers for around 30 minutes.

Once again, please accept our sincere apologies if you were unable to purchase tickets in the hmv pre-sale; as you may appreciate the return of such a high profile band such as Pearl Jam caused unprecedented demand.

Kind Regards,

The Online Service Team
http://www.hmv.com

I have sent an appropriate response and will update as and when I get a reply.

Yielded · July 2009

clashcityrocker wrote:

How's this for a bunch of Bullshit?:

Dear hmv customer,

We are writing to you in response to your recent enquiry in regards to the Pearl Jam CD pre-order / ticket offer.

We are sorry that you experienced issues with the hmv tickets site on Tuesday 21st July. As you can imagine, this offer was extremely popular and as a result the web site did at times struggle to cope with the volume of people trying to purchase tickets. We are also aware that at times the volume of traffic led to confusing messages being presented to customers attempting to purchase tickets, leading customers to conclude either that the link did not work or that tickets were sold out either prior to 9am or within just a few minutes of 9am.

We would like to reassure you no orders were processed before 9am BST on Tuesday 21st July 2009 and tickets continued to be purchased by pre-sale customers for around 30 minutes.

Once again, please accept our sincere apologies if you were unable to purchase tickets in the hmv pre-sale; as you may appreciate the return of such a high profile band such as Pearl Jam caused unprecedented demand.

Kind Regards,

The Online Service Team
http://www.hmv.com

I have sent an appropriate response and will update as and when I get a reply.

Considering I spent over an hour trying to get tickets on Tuesday, I can safely say that this is just plain untrue.

Alis Grave Nil · July 2009

Matt Smith wrote:

I was lucky enough to get a standing ticket in the HMV pre-sale on Tuesday. Like a few others, I randomly refreshed before 9AM and they were already on sale so I quickly filled in my details and hit process. The page took 10 minutes to load and I was worried I was going to get a page error and miss out.

I missed out on tickets for the 02 Arena several times so I'm so glad I'll be able to see them this year at an intimate venue. It will be the first time I see the band play live so I can't wait!

Hey Matt Smith - don't suppose you are the new Doc Who are you?

How random would that be?! We could all use a Tardis right now to go back and get us those tickets!!

Matt Smith · July 2009

goddess wrote:

Matt Smith wrote:

I was lucky enough to get a standing ticket in the HMV pre-sale on Tuesday. Like a few others, I randomly refreshed before 9AM and they were already on sale so I quickly filled in my details and hit process. The page took 10 minutes to load and I was worried I was going to get a page error and miss out.

I missed out on tickets for the 02 Arena several times so I'm so glad I'll be able to see them this year at an intimate venue. It will be the first time I see the band play live so I can't wait!

Hey Matt Smith - don't suppose you are the new Doc Who are you?

How random would that be?! We could all use a Tardis right now to go back and get us those tickets!!

Nope, sorry

I'll have to get used to being asked when he takes over as the Doctor.

kristmace · July 2009

clashcityrocker wrote:

We would like to reassure you no orders were processed before 9am BST on Tuesday 21st July 2009 and tickets continued to be purchased by pre-sale customers for around 30 minutes.

Thats utter shite cos I've just checked my inbox and heres the start of my confirmation email:

From: Web Administrator (<a href="mailto:webadmin@ticketswitch.com">webadmin@ticketswitch.com</a>) on behalf of <a href="mailto:automated@ticketswitch.com">automated@ticketswitch.com</a>
Sent: 21 July 2009 08:57:36
To: kristmace@XXXXXXXXXX

jack_bass_player · July 2009

kristmace wrote:

clashcityrocker wrote:

We would like to reassure you no orders were processed before 9am BST on Tuesday 21st July 2009 and tickets continued to be purchased by pre-sale customers for around 30 minutes.

Thats utter shite cos I've just checked my inbox and heres the start of my confirmation email:

From: Web Administrator (<a href="mailto:webadmin@ticketswitch.com">webadmin@ticketswitch.com</a>) on behalf of <a href="mailto:automated@ticketswitch.com">automated@ticketswitch.com</a>
Sent: 21 July 2009 08:57:36
To: kristmace@XXXXXXXXXX

That's ridiculous, how can they just lie like that? Surely we cannot let them get away with this..?

mrjoegoodwin · July 2009

Ditto....more evidence if you need it:

from <a href="mailto:automated@ticketswitch.com">automated@ticketswitch.com</a>
reply-to <a href="mailto:automated@ticketswitch.com">automated@ticketswitch.com</a>
to *****
date 21 July 2009 08:59
subject HMV Tickets - Booking Confirmation
mailed-by ticketswitch.com

Pauk · July 2009

Arakias wrote:

Approx how big is the venue, 2000 people? I cant wait, oh boy oh boy!

II am guessing / hoping STALLS STANDING is the best viewing option/closest to stage?

It's a small to medium sized theatre. Not sure about how much overall capacity is, but standing room is just over 1000. Stalls are the GA standing section on the floor, so closest to the stage. The seating is in 2 balconies (levels 2 + 3).

Alis Grave Nil · July 2009

kristmace wrote:

clashcityrocker wrote:

We would like to reassure you no orders were processed before 9am BST on Tuesday 21st July 2009 and tickets continued to be purchased by pre-sale customers for around 30 minutes.

Thats utter shite cos I've just checked my inbox and heres the start of my confirmation email:

From: Web Administrator (<a href="mailto:webadmin@ticketswitch.com">webadmin@ticketswitch.com</a>) on behalf of <a href="mailto:automated@ticketswitch.com">automated@ticketswitch.com</a>
Sent: 21 July 2009 08:57:36
To: kristmace@XXXXXXXXXX

Please could you keep this email? It might come in handy if we ever need to prove any of this to the relevant bodies

Alis Grave Nil · July 2009

mrjoegoodwin wrote:

Ditto....more evidence if you need it:

from <a href="mailto:automated@ticketswitch.com">automated@ticketswitch.com</a>
reply-to <a href="mailto:automated@ticketswitch.com">automated@ticketswitch.com</a>
to *****
date 21 July 2009 08:59
subject HMV Tickets - Booking Confirmation
mailed-by ticketswitch.com

Likewise please keep this email

Any others folks, please post them here and keep a copy. I have a link to an association and I'm going to find out if we can throw the book at HMV - or rather, if they will investigate for us!

Alis Grave Nil · July 2009

OK folks - I have fired off an email to the Agents Association to ask if they are the relevant group to help out here. I will let you know soonest of any reply.

Do you think I should just start up a new thread on here for our evidence and so forth? I'm not sure if it's ok to put this kind of thing in the 10c or not??

Alis Grave Nil · July 2009

Matt Smith wrote:

goddess wrote:

Hey Matt Smith - don't suppose you are the new Doc Who are you?

How random would that be?! We could all use a Tardis right now to go back and get us those tickets!!

Nope, sorry

I'll have to get used to being asked when he takes over as the Doctor.

LOL, yes indeed :-)

London Shepherds Bush Empire, Aug 11

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