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Can't get tickets in mywallet

skinnylegsskinnylegs Posts: 112
in The Porch
I have an iPhone. I am clicking add to wallet, but they are not there. Anyone know what I am doing wrong?
"Those who dance are called insane by people who don't hear the music."
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    LukinAtULukinAtU Posts: 702
    Curious if we need to download another app? I’ve never used a mobile ticket for anything at all to date.
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    RS151862RS151862 Pittsburgh, PA Posts: 2,625
    You don’t need another app. If you can’t figure out how to get the tickets in your Apple wallet just screenshot them. They don’t have to be in your wallet to get in the show. 
    Pittsburgh 1998 • Pittsburgh 2006 • 2012 Isle Of Wight Festival • 2012 Made In America Festival • Baltimore 2013 • Seattle 2013
    St. Paul 2014 • Mexico City 2015 • Philadelphia II 2016 • Ottawa 2016 • Amsterdam I & II 2018 • Wrigley Field II 2018 • Phoenix 2022
    Apollo Theater 2022 • Chicago I 2023

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    lotsalemonlotsalemon Boston Posts: 2,734

    Worked for me no problem - there's no other app to download if you use an apple phone. 

    click on "add to apple wallet" on the ticket image
    then at the top of the next screen, click "Add" and they should then be there. 
    Mansfield 06.28.2008 | Boston 05.17.2010 | Boston 06.19.2011 EV solo | Wrigley Field 07.19.2013 | Worcester 10.15.2013 | Worcester 10.16.2013 | Hartford 10.25.2013
    Vancouver 12.04.2013 | Seattle 12.06.2013 | Memphis 10.14.2014 | Quebec City 05.05.2016 | Ottawa 05.08.2016 | Toronto 05.11.2016 | Boston 08.05.2016 | Boston 08.07.2016 | Amsterdam 06.12.2018 | Boston 09.02.2018 | Boston 09.04.2018

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    BS44325BS44325 Posts: 6,124
    I had no issues with this either. Troubleshooting 101 says power off your iPhone fully, power it back on, and try again.
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    DEGBTIDEGBTI san diego Posts: 918
    I do everything you are saying and get a page of random text. But that being said, we don't need to put them in the Wallet anyway, correct? Just need to sign in on the TM account and there they are
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    PoncierPoncier Posts: 16,228
    DEGBTI said:
    I do everything you are saying and get a page of random text. But that being said, we don't need to put them in the Wallet anyway, correct? Just need to sign in on the TM account and there they are

    Right, they don't have to be in your wallet, just have them on the screen and click the "Show barcode" link.
    This weekend we rock Portland
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    skinnylegsskinnylegs Posts: 112
    RS151862 said:
    You don’t need another app. If you can’t figure out how to get the tickets in your Apple wallet just screenshot them. They don’t have to be in your wallet to get in the show. 
    I thought you couldn’t screenshot it. 
    "Those who dance are called insane by people who don't hear the music."
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    deadendpdeadendp Northeast Ohio Posts: 10,434
    tickets@tenclub.net is my suggestion.
    2014: Cincinnati
    2016: Lexington and Wrigley 1
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    skinnylegsskinnylegs Posts: 112
    DEGBTI said:
    I do everything you are saying and get a page of random text. But that being said, we don't need to put them in the Wallet anyway, correct? Just need to sign in on the TM account and there they are
    Yes, I get the same long random text. 
    "Those who dance are called insane by people who don't hear the music."
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    skinnylegsskinnylegs Posts: 112
    I just figured it out. I had to add Ticketmaster to my wallet. Now they are there. 
    "Those who dance are called insane by people who don't hear the music."
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    skinnylegsskinnylegs Posts: 112
    LukinAtU said:
    Curious if we need to download another app? I’ve never used a mobile ticket for anything at all to date.
    Yes, download Ticketmaster for my wallet 
    "Those who dance are called insane by people who don't hear the music."
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    LukinAtULukinAtU Posts: 702
    skinnylegs said:
    I just figured it out. I had to add Ticketmaster to my wallet. Now they are there. 
    Interesting. Okay. 
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    DeadmanDeadman Posts: 784
    skinnylegs said:
    DEGBTI said:
    I do everything you are saying and get a page of random text. But that being said, we don't need to put them in the Wallet anyway, correct? Just need to sign in on the TM account and there they are
    Yes, I get the same long random text. 
    Had to use Safari instead of Google.
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    lotsalemonlotsalemon Boston Posts: 2,734
    skinnylegs said:
    I just figured it out. I had to add Ticketmaster to my wallet. Now they are there. 
    That's weird...I've never actually used apple wallet until now, I just did what I wrote above and it worked. 

    Are you running the latest iOS?
    Mansfield 06.28.2008 | Boston 05.17.2010 | Boston 06.19.2011 EV solo | Wrigley Field 07.19.2013 | Worcester 10.15.2013 | Worcester 10.16.2013 | Hartford 10.25.2013
    Vancouver 12.04.2013 | Seattle 12.06.2013 | Memphis 10.14.2014 | Quebec City 05.05.2016 | Ottawa 05.08.2016 | Toronto 05.11.2016 | Boston 08.05.2016 | Boston 08.07.2016 | Amsterdam 06.12.2018 | Boston 09.02.2018 | Boston 09.04.2018

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    Ecolella9Ecolella9 Posts: 35
    Poncier said:
    DEGBTI said:
    I do everything you are saying and get a page of random text. But that being said, we don't need to put them in the Wallet anyway, correct? Just need to sign in on the TM account and there they are

    Right, they don't have to be in your wallet, just have them on the screen and click the "Show barcode" link.
    I’m guessing you can’t screen shot  it cause people would/could sell both tickets.
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    MoonsunMoonsun Milan, Italy Posts: 32
    DEGBTI said:
    I do everything you are saying and get a page of random text. But that being said, we don't need to put them in the Wallet anyway, correct? Just need to sign in on the TM account and there they are
    Any updates, please? I'm facing the same issue. I have d/loaded TM app: still unable to save my tickets on my wallet. I've sent an email to tickets@tenclub.net. I truly hope they can help me, as this is freaking me out.
    "How I choose to feel is how I am."
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    skinnylegsskinnylegs Posts: 112
    Moonsun said:
    DEGBTI said:
    I do everything you are saying and get a page of random text. But that being said, we don't need to put them in the Wallet anyway, correct? Just need to sign in on the TM account and there they are
    Any updates, please? I'm facing the same issue. I have d/loaded TM app: still unable to save my tickets on my wallet. I've sent an email to tickets@tenclub.net. I truly hope they can help me, as this is freaking me out.
    Try opening your wallet and then getting the Ticketmaster app through there. That’s what I did and it worked. 
    "Those who dance are called insane by people who don't hear the music."
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    MoonsunMoonsun Milan, Italy Posts: 32
    Tried with the TM app too. No way :-(
    "How I choose to feel is how I am."
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    DEGBTIDEGBTI san diego Posts: 918
    I re-booted my phone, then it worked perfect. Did not have to get an app, went right in my wallet
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    lotsalemonlotsalemon Boston Posts: 2,734

    You shouldn't need the Ticketmaster app to get things in your wallet. 
    Try rebooting your phone or updating to the latest iOS if you're having a problem. 
    Mansfield 06.28.2008 | Boston 05.17.2010 | Boston 06.19.2011 EV solo | Wrigley Field 07.19.2013 | Worcester 10.15.2013 | Worcester 10.16.2013 | Hartford 10.25.2013
    Vancouver 12.04.2013 | Seattle 12.06.2013 | Memphis 10.14.2014 | Quebec City 05.05.2016 | Ottawa 05.08.2016 | Toronto 05.11.2016 | Boston 08.05.2016 | Boston 08.07.2016 | Amsterdam 06.12.2018 | Boston 09.02.2018 | Boston 09.04.2018

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    Peyton18Peyton18 Posts: 216
    So do people actually have a car code or the weird square box on their tickets? Just trying to figure out if I did this right or not
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    rummyrummy British Columbia, Canada Posts: 4,353
    I get the following message:
    Download Failed
    Safari cannot download this file.
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    hihobibohihobibo Tampa, FL Posts: 1,057
    Deadman said:

    Had to use Safari instead of Google.
    Same issue. Used Safari, no problems.

    This was on an iPhone 5, in case you think the older phones are having issues. 
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    jpdannabellejpdannabelle T. Posts: 836
    edited July 2018
    I was wondering when we’d start hearing about issues with the mobile tickets. Hopefully everyone will be able to get their ticket on their screen when they’re at the gates. Does data need to be on to see the ticket? What if you can’t get an internet connection at the venue?
    Post edited by jpdannabelle on
    ...........and Evelyn 



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    MoonsunMoonsun Milan, Italy Posts: 32
    Tried with the TM app too. No way :-(
    hihobibo said:
    Deadman said:

    Had to use Safari instead of Google.
    Same issue. Used Safari, no problems.

    This was on an iPhone 5, in case you think the older phones are having issues. 
    Same issue and same iPhone model. But still unable to d/load. Safari says it cannot d/load the file.
    "How I choose to feel is how I am."
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    MoonsunMoonsun Milan, Italy Posts: 32
    rummy said:
    I get the following message:
    Download Failed
    Safari cannot download this file.
    hey, are you still having the same problem?
    "How I choose to feel is how I am."
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    rummyrummy British Columbia, Canada Posts: 4,353
    Yes. I've rebooted my phone...tried using Google instead of Safari...phone using the most up to date iOS.

    I did transfer one of my tickets. Wonder if that's causing an issue?
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    rummyrummy British Columbia, Canada Posts: 4,353
    I can get the bar/box code, fortunately. I guess as long as I have internet access, I should be fine.

    I'll give it another day or two. If it doesn't sort itself out, I'll probably contact the 10c.
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    rummyrummy British Columbia, Canada Posts: 4,353
    Has nothing to do do with me transferring a ticket. I wonder if the fact that I'm Canadian (have a Canadian TM account) is causing an issue.
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    KC138045KC138045 Columbus, OH Posts: 2,715
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