Can't get tickets in mywallet

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Comments

  • Peyton18
    Peyton18 Posts: 216
    So do people actually have a car code or the weird square box on their tickets? Just trying to figure out if I did this right or not
  • rummy
    rummy British Columbia, Canada Posts: 4,466
    I get the following message:
    Download Failed
    Safari cannot download this file.
  • hihobibo
    hihobibo Tampa, FL Posts: 1,140
    Deadman said:

    Had to use Safari instead of Google.
    Same issue. Used Safari, no problems.

    This was on an iPhone 5, in case you think the older phones are having issues. 
  • jpdannabelle
    jpdannabelle T. Posts: 872
    edited July 2018
    I was wondering when we’d start hearing about issues with the mobile tickets. Hopefully everyone will be able to get their ticket on their screen when they’re at the gates. Does data need to be on to see the ticket? What if you can’t get an internet connection at the venue?
    Post edited by jpdannabelle on
    ...........and Evelyn ❤️



  • Moonsun
    Moonsun Milan, Italy Posts: 32
    Tried with the TM app too. No way :-(
    hihobibo said:
    Deadman said:

    Had to use Safari instead of Google.
    Same issue. Used Safari, no problems.

    This was on an iPhone 5, in case you think the older phones are having issues. 
    Same issue and same iPhone model. But still unable to d/load. Safari says it cannot d/load the file.
    "How I choose to feel is how I am."
  • Moonsun
    Moonsun Milan, Italy Posts: 32
    rummy said:
    I get the following message:
    Download Failed
    Safari cannot download this file.
    hey, are you still having the same problem?
    "How I choose to feel is how I am."
  • rummy
    rummy British Columbia, Canada Posts: 4,466
    Yes. I've rebooted my phone...tried using Google instead of Safari...phone using the most up to date iOS.

    I did transfer one of my tickets. Wonder if that's causing an issue?
  • rummy
    rummy British Columbia, Canada Posts: 4,466
    I can get the bar/box code, fortunately. I guess as long as I have internet access, I should be fine.

    I'll give it another day or two. If it doesn't sort itself out, I'll probably contact the 10c.
  • rummy
    rummy British Columbia, Canada Posts: 4,466
    Has nothing to do do with me transferring a ticket. I wonder if the fact that I'm Canadian (have a Canadian TM account) is causing an issue.
  • KC138045
    KC138045 Columbus, OH Posts: 2,716
    Columbus-2000
    Columbus-2003
    Cincinnati-2006
    Columbus-2010
    Wrigley-2013
    Cincinnati-2014
    Lexington-2016
    Wrigley 1 & 2-2018
  • Moonsun
    Moonsun Milan, Italy Posts: 32
    rummy said:
    Has nothing to do do with me transferring a ticket. I wonder if the fact that I'm Canadian (have a Canadian TM account) is causing an issue.
    I was wondering the same. I have an Italian TM account.
    "How I choose to feel is how I am."
  • gus stills
    gus stills Posts: 378
    I had all kinds of issues on the Ticketmaster side of this...called their customer support, got nothing. Wrote 10c and they walked me through login issues. Best fan club ever. Can’t wait for Seattle!
  • gus stills
    gus stills Posts: 378
    10c also told me your Ticketmaster email has to be the same as your 10c one...hope that helps.
  • rummy
    rummy British Columbia, Canada Posts: 4,466
    Moonsun said:
    rummy said:
    Has nothing to do do with me transferring a ticket. I wonder if the fact that I'm Canadian (have a Canadian TM account) is causing an issue.
    I was wondering the same. I have an Italian TM account.
    Still can't get them in my wallet. Tried four different web browsers. Contacted 10c and they asked for some background info about my phone and web browsers. I'm sure it'll get sorted one way or another. Again, the wallet thing is more of a safeguard/convenience.

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