Received a Damaged Trieste Poster and This Was The 10 Club Response.

dmaradona10
dmaradona10 Posts: 915
in The Porch
I received a PJ Trieste poster recently and there are noticeable creases on the poster, so I e-mailed the 10 club. I thought that I could send the poster back and receive one that was mint, but this was the response:
"Hello,
Posters are sold As-Is. No refunds. No returns. If you would like, you may send your poster back for a refund, but you are responsible for shipping fees.
10c"
I have heard from other 10 clubbers that his has not been their policy in the past.
Obviously, this is my only copy of Trieste and I am not going to return it. Not to bitch about it...the poster is still great and I am happy to have a copy which will be framed. I assumed that the policy above was just for scratch and dent posters.
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Comments

  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,759
    edited August 2014
    Yeah, i have seen that message many times. I think it's right there when you're ordering posters actually, but someone would have to confirm that. I have never ordered a scratch and dent, so pretty sure the rule isn't just for those.

    Always read the fine print! ;)
    Post edited by PJ_Soul on
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  • bootlegger10
    bootlegger10 Posts: 16,263
    That is surprising. Not a good policy.
  • ldent42
    ldent42 NYC Posts: 7,859
    Did you include photos? I had an issue with a damaged shirt & got it replaced without any problems, but I've never done posters.
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  • WhyNotSweden
    WhyNotSweden Sweden Posts: 4,308
    A friend of me bought a 2012 poster and it was damaged, he had to rip it in peaces and send photos to 10C. But he got a new.....
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  • JV130312
    JV130312 STATE OF LOVE & TRUST Posts: 2,525
    Had a couple problems on the past and 10C has been extremely helpful...
    I Know All The Rules But The Rules Do Not Know Me.
  • waylander
    waylander Posts: 5
    I had a problem a while back with my manchester 12 poster when it arrived with water damage. Money refunded when poster was returned but cost me the shipping back to the US from UK.
  • Sarava
    Sarava Naperville, IL Posts: 2,061
    The 10 club amazes with awesomenesses so many times. Other times they unexplainably fall short on what you would expect.

    On another note. I also ordered the Trieste poster, and haven't bothered to open my tube yet. Now you have me concerned.
  • sdavis
    sdavis Posts: 960
    I had to rip one up and send pics but was also told that posters are sold as is. Luckily they made an exception but the new one was damaged too. Ha. Lol. Luckily it was just a Nobelsville. I made it work.
  • Dead Man Walking
    Dead Man Walking Toronto-ish Posts: 2,762
    This is another example of a few ruining it for many. There are people who would buy show prints, slightly damage them at the show, buy a new one from the 10c, them try and send their damaged show one back for a second "mint" copy. I agree with this policy because as the merchant, you don't know who's telling the truth (majority) and who's taking you for a ride (minority). Giving the buyers money back is the only fair way they can protect themselves.

    Shitty your print got ruined. It happened to me once in 2006. I was given the option of returning it. I ended up plakmounting it and despite it being plastered to a purse of wood now, all the creases are pressed out of it and it hangs nicely in my unfinished basement.
  • jasonrolfe
    jasonrolfe Posts: 474
    That is unfortunate. I bought the same poster. I just looked and didn't see that the poster was sold 'as-is'. If the poster was damaged BEFORE sale you have a legitimate complaint. If damaged after it left the 10C then that's another issue. It may be clear from the shipping poster tube what the case was.
    As "Dead Man Walking" points out there may be cases where people are asking for non legitimate refunds or replacements. But if you bought a poster off the website that was not specified as 'scratch/dent' and it was clearly not damaged in shipping but arrived damaged , (which indicates it was damaged before shipping) you deserve a replacement without cost.
    It may seem trivial, but contact the Better Business Bureau. If you are legitimately affected, remember that you are a consumer and benefit from certain rights.
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  • a5pj
    a5pj Hershey PA Posts: 3,976
    Dead Man Walking said:

    This is another example of a few ruining it for many. There are people who would buy show prints, slightly damage them at the show, buy a new one from the 10c, them try and send their damaged show one back for a second "mint" copy. I agree with this policy because as the merchant, you don't know who's telling the truth (majority) and who's taking you for a ride (minority). Giving the buyers money back is the only fair way they can protect themselves.

    Shitty your print got ruined. It happened to me once in 2006. I was given the option of returning it. I ended up plakmounting it and despite it being plastered to a purse of wood now, all the creases are pressed out of it and it hangs nicely in my unfinished basement.

    Also as for the case of Trieste the poster sold out online. I don't think they keep many laying around waiting for returns. They probably just stash a few away in some dark corner, never to be heard from, until the next mystery poster sale.
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  • dimitrispearljam
    dimitrispearljam Posts: 139,725
    I get the policy of 10c..but cant works fir fans like me..
    lets say i order a poster today..pay 35+16$ shipping..total 51$..
    arrive at greece early october..start mailing10 c..after a couple days i will pay 20$ to ship it to get a new one if they have in stock or refund...will take 2 weeks to arrive..here is november..then if they have in stock will ship it to me...so ill have a poster.here at january 2015 and cost me total 71$..or they will refound me at november and will cost me 20$ for ship the damage one back and i will not have the poster at all..
    in other words im just hoping to arrive safe and be lucky this doesnt happen to my orders..
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  • Hawk123
    Hawk123 Posts: 2,369
    I received the Munich 2007 poster and the tube was crushed, so was the poster inside. I emailed them and received the exact same response. I've ordered a lot of stuff over the years and this was the first time I've ever emailed Ten Club. I was pretty shocked with the response. I spent $50 for a damaged poster and this stock answer with no attempt to resolve the issue was quite disappointing. Oh well, I've heard some stories like this, I guess it's my turn.
  • Sarava
    Sarava Naperville, IL Posts: 2,061
    Wasn't going to open my Trieste poster up anytime soon, until I saw this thread. Luckily mine is perfect. Sorry again to the OP. That sucks.
  • cp3iverson
    cp3iverson Posts: 8,702
    If the policy is no refunds and they're still offering you a refund then they're going above and beyond their policy. Sucks that the mailman or whoever ruined your poster but thats pretty cool of 10C to offer a refund.
  • jjflash
    jjflash Posts: 5,037
    cp3iverson said:

    If the policy is no refunds and they're still offering you a refund then they're going above and beyond their policy. Sucks that the mailman or whoever ruined your poster but thats pretty cool of 10C to offer a refund.

    +1
  • lotsalemon
    lotsalemon Boston Posts: 2,739

    If there's visible damage to the tube, and the poster is damaged as a result, the blame lies with USPS or whoever delivered it - initiate a claim against the carrier. It's out of 10C's hands as soon as it leaves their warehouse.
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  • dmaradona10
    dmaradona10 Posts: 915
    jjflash said:

    cp3iverson said:

    If the policy is no refunds and they're still offering you a refund then they're going above and beyond their policy. Sucks that the mailman or whoever ruined your poster but thats pretty cool of 10C to offer a refund.

    +1
    There was no obvious damage to the shipping tube. The creases are most likely imperfections and if there was a scratch and dent poster sale still it would belong in it.

    Las Cruces, NM Pan Am Center September 14, 1995
    Albuquerque, NM Tingley Coliseum July 7, 1998
    New York City, NY MSG May 20, 2010
    Eddie Vedder Solo Albuquerque, NM November 9, 2012
    Wrigley Field July 19, 2013
    LA Nov. 23: 24, 2013
    Denver 10-22-14
  • ldent42
    ldent42 NYC Posts: 7,859
    edited August 2014
    Double post sorry
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  • ldent42
    ldent42 NYC Posts: 7,859
    I thought the shipper was responsible for filing claims for damage with the carrier?
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