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Phone manners

RedPJRedPJ New Plymouth, New Zealand Posts: 207
edited November 2013 in The Porch
Hi, does anyone know who it is on the phone when you ring 10C?!
I rang from NZ this morning.. A toll call... The phone was answered by a guy, who I found to be abrupt and rude. Does anyone know an email for his manager?!
I've been left feeling like arse, and that I really put the guy out. I apologised as I know they're busy as hell... But I was nothing but nice...
Feeling disheartened...
Just For Today, I Am Free...
Post edited by Unknown User on

Comments

  • PureandEasyPureandEasy Posts: 5,818
    Better off sending an email. Can't imagine what was so important that you made a toll call from NZ. Either way, customer service is number one in my book and apparently whoever it was needs some more training.
    Don't come closer or I'll have to go
  • RedPJRedPJ New Plymouth, New Zealand Posts: 207
    Yes thank you, I had planned e-mailing... But which address... Other than info@
    Just For Today, I Am Free...
  • CAVSTARR313CAVSTARR313 Posts: 8,756
    My wife has called them once. It was a woman I believe and she had a delightful chat with her..

    I am not always pleasant on the phone at work either, everyone has a bad day sometimes...
    None are more hopelessly enslaved than those who falsely believe that they are free.
    Abrn Hlls '98 - Clarkston 2 '03 - Grd Rpds '06 - Abrn Hlls '06 - Clvd '10 - PJ20 - Berlin 1+2 '12 - Wrigley '13 - Pitt '13- buff '13- Philly 1+2 '13 - Seattle '13
  • RedPJRedPJ New Plymouth, New Zealand Posts: 207
    I understand this also
    Just For Today, I Am Free...
  • JTHJTH Chicago Posts: 3,238
    I've called in a couple times and was treated very well, even though one of the calls was right during the PJ20 ticketing debacle.

    If the guy was a prick, maybe send Tim Bierman a PM. (He's still 10c president, right?)

    His username is Rubysdad.
  • green mountain mangreen mountain man Posts: 735
    Manners ?
    Most Americans have not had good manners in decades.
    Bring back Leave it to Beaver and Andy Griffith
  • Go BeaversGo Beavers Posts: 9,512
    green mountain man wrote:
    Manners ?
    Most Americans have not had good manners in decades.
    Bring back Leave it to Beaver and Andy Griffith

    Based on the responses, it's 2 polite to 1 rude.

    Eddie Haskell and Goober?? :nono:
  • CAVSTARR313CAVSTARR313 Posts: 8,756
    green mountain man wrote:
    Manners ?
    Most Americans have not had good manners in decades.
    Bring back Leave it to Beaver and Andy Griffith
    I strongly disagree
    None are more hopelessly enslaved than those who falsely believe that they are free.
    Abrn Hlls '98 - Clarkston 2 '03 - Grd Rpds '06 - Abrn Hlls '06 - Clvd '10 - PJ20 - Berlin 1+2 '12 - Wrigley '13 - Pitt '13- buff '13- Philly 1+2 '13 - Seattle '13
  • Stephen FlowStephen Flow Posts: 3,327
    green mountain man wrote:
    Manners ?
    Most Americans have not had good manners in decades.

    Good job generalizing sir.
  • RedPJRedPJ New Plymouth, New Zealand Posts: 207
    The Americans that I know are quite the opposite. Very obliging, well mannered caring people. This post was not about the general behaviour of a country's people, but the phone manner of a business representative. Regardless if race, creed or gender.
    Just For Today, I Am Free...
  • TangerineTangerine Posts: 880
    Stephen Flow wrote:
    green mountain man wrote:
    Manners ?
    Most Americans have not had good manners in decades.

    Good job generalizing sir.

    I concur. I deal with people via phone, email and IM every day and I am polite as can be. Please don't put everyone in the same category because you've dealt with a few unmannered US people in the past!
    2006: Boston I, Camden II
    2007: Chicago
    2008: Hartford, Mansfield I & II, EV Boston
    2009: Philly III & IV
    2010: Boston
    2011: PJ20
    2012: Philly
    2013: Worcester I & II, Brooklyn I & II
  • PJ_SoulPJ_Soul Vancouver, BC Posts: 50,588
    green mountain man wrote:
    Manners ?
    Most Americans have not had good manners in decades.
    Bring back Leave it to Beaver and Andy Griffith
    I totally disagree. Customer service in the US is generally very good compared to other places in my experience. Certainly generally better than in Canada, and aren't we supposed to be a very polite bunch?? Most people I have dealt with at US companies and businesses are absolutely and noteably lovely and friendly. And once in a while you get a dud. But in my experience, Americans are very very friendly compared to other nationalities, in completely general terms of course. But in the end, it's the same all over the world - some people are awesome, some people are assholes, and the rest are somewhere in the middle. But as far as customer service goes overall, I think the USA holds it as a relatively high priority..... too bad 10c phone guy didn't live up to that standard though! It does definitely bother me when customer service people are rude. And conversely, when they are really nice and friendly and helpful, it can make my day. :)
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • green mountain mangreen mountain man Posts: 735
    :lol::lol::lol::lol::lol::lol:
    Go Beavers wrote:
    green mountain man wrote:
    Manners ?
    Most Americans have not had good manners in decades.
    Bring back Leave it to Beaver and Andy Griffith

    Based on the responses, it's 2 polite to 1 rude.

    Eddie Haskell and Goober?? :nono:
  • The Waiting Trophy ManThe Waiting Trophy Man Niagara region, Ontario, Canada Posts: 12,158
    It was probably Stone.
    Another habit says it's in love with you
    Another habit says its long overdue
    Another habit like an unwanted friend
    I'm so happy with my righteous self
  • JTHJTH Chicago Posts: 3,238
    The Waiting Trophy Man wrote:
    It was probably Stone.
    No way. It had to be Boom. They make him work the phones because he's only a part-timer onstage.

    Plus, we all know how rude and uptight those Hawaiians are...
  • The Waiting Trophy ManThe Waiting Trophy Man Niagara region, Ontario, Canada Posts: 12,158
    JTH wrote:
    The Waiting Trophy Man wrote:
    It was probably Stone.
    No way. It had to be Boom. They make him work the phones because he's only a part-timer onstage.

    Plus, we all know how rude and uptight those Hawaiians are...

    Lol, yeah it was probably Boom.
    Another habit says it's in love with you
    Another habit says its long overdue
    Another habit like an unwanted friend
    I'm so happy with my righteous self
  • vaggar99vaggar99 San Diego USA Posts: 3,431
    I've never called them but I have emailed a couple times over the years. They've always been prompt and friendly. But honestly, I don't think i've had correspondence with them in the last 5 years.

    I kind of miss the days when they handled the Ten Club ticketing 'themselves'. I know that had to be labor intensive and expensive. But, it definitely added a true personal touch to the TC experience.
  • PureandEasyPureandEasy Posts: 5,818
    Go Beavers wrote:
    green mountain man wrote:
    Manners ?
    Most Americans have not had good manners in decades.
    Bring back Leave it to Beaver and Andy Griffith

    Based on the responses, it's 2 polite to 1 rude.

    Eddie Haskell and Goober?? :nono:


    Awesome!
    Don't come closer or I'll have to go
  • stratmadstratmad Posts: 211
    The Waiting Trophy Man wrote:
    It was probably Stone.

    :lol:
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