Ticketing Issues (Use this thread only)
Comments
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Pamela0222 wrote:I'm rather new to 10C and I have to admit that this is really putting a bad taste in my mouth. I'm sorta questionning what my $50 is actually going to to be exact!? Is it for the same T-Shirt which is suppose to be new every year and isn't, or for a Holiday Single & Vinyl that are still MIA to some after a year of waiting, or to this "Deep Magazine" .... Do I also have to wait a year from a "Welcome Package" and get the same answer from 10C when I email them? Personaly I joined because I love the band, but with that being said, I do NOT want to be treated like a number! Although I get that this is a business etc... this business is built because of it's fans!! Maybe 10C should be reminded of that!!??
What makes me shake my head the most, is the fact that NO ONE from 10C or from Management has said a word about anything to anyone!! Communication is key, and a simple post saying anything at this point would be GREAT!!
I'm not bashing the 10C.... I haven't been around long enough to be able to say anything bad about them... and I'm sure they've done some pretty kickass things in the past!! But I strongly suggest that they start communicating with the members instead of leaving everyone guessing and making assumptions...
Sorry... just my 2cents as a "newbie".
Excellent post..I've been a member for a while and I have to say that while 10C has never been great at communicating with its fans I think it's only gotten worse and worse. I think people are finally on their last straw with everything that has gone on this year (and previous years). They said the membership price increase was to fix the server issues (after saying that the servers werent the issue)..and yet everything is still the same. The worse thing is that 10C won't communicate with its customers and according to CrowdSurge, 10C is not letting them say anything either.2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City0 -
Need something tonight please or will start to feel i have to take the risk on public. I want 10C because I want to stand...
How can you have no news with public on sale 15 hrs away? There must be something that can be shared, surely?14.10.2000 Houston, 09.09.2006 Marseilles, 11.09.2006 Paris, 18.06.2007 London, 17.08.2009 Manchester, 18.08.2009 London, 22.06.2010 Dublin, 23.06.2010 Belfast, 25.06.2010 London0 -
But I think I remember Tim saying something about a database they have with all the members info and their seniority. I Am thinking that this site being slow at the same time as the Crowsdurge sale isnt a coincidence. I think Crowsdsurge might need to be connected to this site to access the database. Just an idea.Whynot2nightsinGloben wrote:pjsteelerfan wrote:Whynot2nightsinGloben wrote:Why is this forum running so slow.... was it a 10C server crash yesterday?
This is what I don't get, the forum should have been fine
Yes, Crowdsurge is located in UK, 10C in Seattle........
Pearl Jam Shows: 1998 - 9/11 New York, NY (MSG night 2); 9/13 Hartford, CT || 2000 - 8/24 Wantagh, NY (Jones Beach 2); 8/27 Saratoga Springs; 8/29 Mansfield, MA (night 1); 8/30 Mansfield, MA (night 2) || 2003 - 4/29 Albany, NY; 5/3 State College, PA; 7/2 Mansfield (night 1); 7/6 Camden, NJ (night 2); 7/8 New York, NY (MSG night 1) || 2004 - 9/28 Boston, MA (night 1); 9/29 Boston, MA (night 2) || 2005 - 10/3 Philadelphia, PA || 2006 - 5/12 Albany, NY; 5/13 Hartford, CT; 5/24 Boston, MA (night 1); 5/25 Boston, MA (night 2); 5/27 Camden, NJ (night 1); 5/28 Camden, NJ (night 2)|| 2008 - 6/19 Camden, NJ (night 1); 6/24 New York, NY (MSG night 1); 6/25 New York, NY (MSG night 2); 6/27 Hartford, CT; 6/28 Mansfield, MA (night 1); 6/30 Mansfield, MA (night 2); 7/1 New York, NY (Beacon Theater)|| 2009 - 9/21 Seattle, WA (night 1); 9/22 Seattle, WA (night 2); 10/27 Philadelphia, PA (Spectrum night 1); 10/28 Philadelphia, PA (Spectrum night 2); 10/30 Philadelphia, PA (Spectrum night 3); 10/31 Philadelphia, PA (Spectrum night 4)|| 2010 - 5/15 Hartford, CT; 5/17 Boston, MA; 5/20 New York, NY (MSG night 1); 5/21 New York, NY (MSG night 2)|| 2011 - 9/3 East Troy, WI (PJ20); 9/4 East Troy, WI (PJ20) || 2012 - 9/2 Philadelphia, PA, 9/30 Missoula, MT || 2013 - 7/19 Chicago, IL (Wrigley Field), 10/12 Buffalo, NY, 10/15 Worcester, MA (night 1), 10/16 Worcester, MA (night 2), 10/18 Brooklyn, NY (night 1), 10/19 Brooklyn, NY (night 2), 10/25 Hartford, CT || 2014 - 10/22 Denver, CO || 2015 - 9/26 New York, NY (Global Citizen Festival) || 2016 - 5/1 New York, NY (night 1), 5/2 New York, NY (night 2), 8/5 Boston, MA (Fenway Park night 1), 8/7 Boston, MA (Fenway Park night 2) || 2018 - 9/2 Boston, MA (Fenway Park night 1) || 2020 - 3/30 New York, NY
Eddie Vedder solo: 2008 - Boston night 1 & 2 || 2009 - Albany, NY night 1 & 2 || 2011 - Hartford, CT, Boston, MA0 -
asked ten club when there would be any news, reply:
"please email <!-- e --><a href="mailto:tickets@tenclub.net">tickets@tenclub.net</a><!-- e --> with ticketing questions/comments/complaints.
10c"
so i did...2006 Arnhem - Antwerp - Paris 2007 Nijmegen - Werchter 2009 Rotterdam 2010 Nijmegen - Arras - Werchter 2012 Amsterdam - Werchter - Arras - Berlin 2014 Amsterdam - Berlin - Werchter 2018 Pinkpop - London - Berlin - Werchter - London
@BelgianPJfan0 -
I just feel like it doesnt matter what you say around here. Whether or not your voice gets heard I just feel like 10c could give a shit less. As long as money is rolling in they dont care about what the fan thinks. As evidenced by the fact that they wont restock items people are petitioning for, or fix problems that everyone has complained about for years, or even update us on situations.
In general the management here has a large disconnect from the hardcore fan base, and as i said, they could care less how we think or what we feel. Management of 10c was put in place because they seemingly knew what they were doing and the band could trust them. Unfortunately now the fan community has no trust in that management and is losing faith in the band because of it. To truely fix things you need to hold the people responsible accountable for all their missteps instead of saying "oh well, we'll get it right next time" or even harboring a feeling that maybe the fan community complains too much (which they do, but in the end they are the ones spending the money to finance this fan club and this great band we all love).
In the end, I hate to say it, but I feel that there needs to be a drastic change with management. But we all know that isnt going to happen. So in the end anything you or I say is all in vein.Ryan Crooks insists upon himself0 -
timbo1972 wrote:Need something tonight please or will start to feel i have to take the risk on public. I want 10C because I want to stand...
How can you have no news with public on sale 15 hrs away? There must be something that can be shared, surely?
There is nothing to be shared, and don´t call me shirley! (Just had to, sry)
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Grandmas Jam wrote:I just feel like it doesnt matter what you say around here. Whether or not your voice gets heard I just feel like 10c could give a shit less. As long as money is rolling in they dont care about what the fan thinks. As evidenced by the fact that they wont restock items people are petitioning for, or fix problems that everyone has complained about for years, or even update us on situations.
In general the management here has a large disconnect from the hardcore fan base, and as i said, they could care less how we think or what we feel. Management of 10c was put in place because they seemingly knew what they were doing and the band could trust them. Unfortunately now the fan community has no trust in that management and is losing faith in the band because of it. To truely fix things you need to hold the people responsible accountable for all their missteps instead of saying "oh well, we'll get it right next time" or even harboring a feeling that maybe the fan community complains too much (which they do, but in the end they are the ones spending the money to finance this fan club and this great band we all love).
In the end, I hate to say it, but I feel that there needs to be a drastic change with management. But we all know that isnt going to happen. So in the end anything you or I say is all in vein.
Well said. Nail on the head.___________________________________________
"...I changed by not changing at all..."0 -
As someone who works in this industry you are pretty close to spot on with your reasoning below.I would think that Crowdserge would have their own servers though instead of having to use a CDN to get all the info back to Seattle. That's probably a big part of the problem as well.
Yes, Crowdsurge is located in UK, 10C in Seattle........[/quote]
I'm ranting now but (and I'll quote myself):
10C has integrated the CrowdSurge Ticketing API into their existing website (bought a piece of code and support from Crowdsurge).
That means they use the same servers as before.
Same servers with the same amount of traffic when sale goes live causes the same problems...
Thats my theory...[/quote]0 -
Grandmas Jam wrote:I just feel like it doesnt matter what you say around here. Whether or not your voice gets heard I just feel like 10c could give a shit less. As long as money is rolling in they dont care about what the fan thinks. As evidenced by the fact that they wont restock items people are petitioning for, or fix problems that everyone has complained about for years, or even update us on situations.
In general the management here has a large disconnect from the hardcore fan base, and as i said, they could care less how we think or what we feel. Management of 10c was put in place because they seemingly knew what they were doing and the band could trust them. Unfortunately now the fan community has no trust in that management and is losing faith in the band because of it. To truely fix things you need to hold the people responsible accountable for all their missteps instead of saying "oh well, we'll get it right next time" or even harboring a feeling that maybe the fan community complains too much (which they do, but in the end they are the ones spending the money to finance this fan club and this great band we all love).
In the end, I hate to say it, but I feel that there needs to be a drastic change with management. But we all know that isnt going to happen. So in the end anything you or I say is all in vein.
+12000: Manchester
2006: Dublin; Leeds; Arnhem
2007: London
2009: Manchester
2012: Manchester I & II : EV Manchester : Soundgarden Shepherds Bush
2013: Brad Manchester : Soundgarden Manchester
2014: Amsterdam I & II; Berlin; Leeds; Milton Keynes
2018: Berlin; London II; Boston II
Bootleg Reviews: http://pjbootlegreviews.blogspot.com/0 -
[/quote]Passim wrote:Amateur hour. If most people did their jobs this poorly, they wouldn't have jobs. The complete lack of information only underscores that someone is simply not doing their job. A simple post, even one saying, "Hang in there, we're figuring things out right now and will have information to you in X number of hours" is not too much to ask. Thousands of PJs true fans rearranged schedules, put off important tasks, saved up money, put aside family and other important obligations because they care so much about this band. Is it too much to ask that the band (or more importantly, those behind the scenes) actually care even just a little in return?
You want to run the band like a business and nickel and dime the fans for every little trinket and overpriced hoodie and pair of socks, fine. But if you're going to run this band like a corporate business then you're going to have to start acting like one. That means accountability, that means your "customers" are always right, that means you serve those who keep you in business. Corporations that don't do that cease to be solvent and eventually cease to exist.
The sheer ego behind all of this is staggering. It's insulting. It's like, "We're so big and so awesome that we can do whatever we want, treat our fans however we want. If they don't like it, there's plenty more in line right behind 'em, so who cares what you think or how long you have to wait or how much you have to pay. If you don't like it, too bad for you." This is an amateur operation, run by amateurs who don't have clue one what they're doing. It's all ego, no delivery. I'm truly and honestly disgusted.
You can't even keep your own web site running properly with a mere few hundred fans logged on. Are you kidding me? Is this the 1995 version of the Internet or something?
Unfortunately, the above sentiments seem to ring true for more than a few fans. I really hope the 10 Club and the band (like it or not they're linked to this too - its their official fanclub) turn these ticketing fiascos around - ASAP. An apology would be nice too.0 -
Grandmas Jam wrote:they could care less how we think or what we feel.
Unrelated grammar question: Why do Americans say "I could care less" when what they mean is precisely the opposite of that, that they couldn't care less? Never makes any sense to me...
Sorry for the digression - back to waiting for news...93: Slane
96: Cork, Dublin
00: Dublin
06: London, Dublin
07: London, Copenhagen, Nijmegen
09: Manchester, London
10: Dublin, Belfast, London & Berlin
11: San José
12: Isle of Wight, Copenhagen, Ed in Manchester & London x20 -
wolfamongwolves wrote:Grandmas Jam wrote:they could care less how we think or what we feel.
Unrelated grammar question: Why do Americans say "I could care less" when what they mean is precisely the opposite of that, that they couldn't care less? Never makes any sense to me...
Sorry for the digression - back to waiting for news...
time to dust off the old chart
oh scary... 40000 morbidly obese christians wearing fanny packs invading europe is probably the least scariest thing since I watched an edited version of The Care Bears movie in an extremely brightly lit cinema.0 -
FYI I got my 6 tickets but after 2 hours 30...it sucked just like 10c servers..time to look elsewhere again0
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dunkman wrote:
time to dust off the old chartwolfamongwolves wrote:Grandmas Jam wrote:they could care less how we think or what we feel.
Unrelated grammar question: Why do Americans say "I could care less" when what they mean is precisely the opposite of that, that they couldn't care less? Never makes any sense to me...
Sorry for the digression - back to waiting for news...
Bless you, Dunk. At least I can always rely on you for clear and prompt updates and information.Post edited by wolfamongwolves on93: Slane
96: Cork, Dublin
00: Dublin
06: London, Dublin
07: London, Copenhagen, Nijmegen
09: Manchester, London
10: Dublin, Belfast, London & Berlin
11: San José
12: Isle of Wight, Copenhagen, Ed in Manchester & London x20 -
Grandmas Jam wrote:I just feel like it doesnt matter what you say around here. Whether or not your voice gets heard I just feel like 10c could give a shit less. As long as money is rolling in they dont care about what the fan thinks. As evidenced by the fact that they wont restock items people are petitioning for, or fix problems that everyone has complained about for years, or even update us on situations.
In general the management here has a large disconnect from the hardcore fan base, and as i said, they could care less how we think or what we feel. Management of 10c was put in place because they seemingly knew what they were doing and the band could trust them. Unfortunately now the fan community has no trust in that management and is losing faith in the band because of it. To truely fix things you need to hold the people responsible accountable for all their missteps instead of saying "oh well, we'll get it right next time" or even harboring a feeling that maybe the fan community complains too much (which they do, but in the end they are the ones spending the money to finance this fan club and this great band we all love).
In the end, I hate to say it, but I feel that there needs to be a drastic change with management. But we all know that isnt going to happen. So in the end anything you or I say is all in vein.
Bingo.9/13/98, 10/4/00, 4/29/03, 6/29/03, 7/2/03, 9/28/04, 9/29/04, 9/15/05, 9/16/05, 5/12/06, 5/13/06, 6/27/08, 6/28/08, 6/30/08, 10/30/09, 10/31/09, 5/15/10, 9/11/11, 9/12/11, 10/19/13, 10/21/13, 10/22/13, 10/25/13, 10/27/13, 9/26/15, 4/28/16, 4/29/16, 8/5/16, 8/7/16, 8/13/18, 9/2/18, 9/4/18, 9/26/21, 9/1/22, 9/2/22, 9/14/22, 9/18/23, 9/19/23, 9/7/24, 9/9/24, 9/12/24, 9/15/24, 9/17/24, 5/16/25, 5/18/250 -
Started out as a 10C member back in the 90´s but didn´t find it all that usefull for a fan who didnt got all thrilled and excited when i got an ambulance in hardpaper and loads of other memorabilia, guess I just loved the music and the band instead of the merch, got back again in early 00´s after being to their shows in Europe (bought tickets via something like ticketmaster I guess) I found out that since i my stereosystem didn´t play vinyls and I really didn´t get any usefull info about the band and their music trough the "newspaper"-posters that where sent out, I dropped of again...
Now I´m back as a member again hundreds of thousands membernumers later, mostly for the opportunity to buy 10C-tickets and meet up with other fans, (still can´t play vinyls and the deep-books nowadays contains childrens drawings and food recipes??).
But guess what?
During all these years and shows I´ve attend, only two where 10C tix, all others bought at vendors, and I´ve been able to watch the band perform excellent as always from pretty much front row....
My point?
I´m a dumbass who supports someone in the US with a bunch of dollars for something that I really don´t want, and not getting something that I would want (tix)
Love The guys and the music though, hopefully some of my money goes to buying new shirts for Eddie
My 3 cents."A compliment for us, is a compliment for you.."0 -
So!? No news!?!? C'mon tomorrow is the public sale, what should we do!?00: Milan
06: Verona, Milan, Pistoia
07: Storm in Venice, Copenhagen, Nijmegen
08: Camden I, MSG I, MSG II, Hartford
09: Berlin, Manchester, London
10: Dublin, Belfast, Berlin, Venice
11: East Troy1, East Troy2, Montreal, Toronto1, Toronto2
Next Tour: everywere!0 -
It's actually starting to look like they're not going to tell us anything today either! :?93: Slane
96: Cork, Dublin
00: Dublin
06: London, Dublin
07: London, Copenhagen, Nijmegen
09: Manchester, London
10: Dublin, Belfast, London & Berlin
11: San José
12: Isle of Wight, Copenhagen, Ed in Manchester & London x20 -
Biss wrote:So!? No news!?!? C'mon tomorrow is the public sale, what should we do!?
Sometimes no news is good news....
Patience will pay off i reckon.
If it doesnt roll up and join the public sale queue!
o2 Priority Moments got it spot on with Manchester today, seemless/easy/faultless - begs the question why cant the ten club and Crowd Surge get it right...?~ Chin of stone, heart of clay! ~0 -
WE RE WAITING ... A SECOND WHITE NIGHT ... IT'S NOT NORMAL !!!!!! ... I HAVE A LIFE, A JOB, CHILDS, WIFE, ....1996-PARIS
2000-PARIS
2006-ANVERS-MARSEILLE-PARIS
2007-LONDRES-NIJMEGEN-WERCHTER
2008-ED SOLO-LOS ANGELES1-LOS ANGELES2
2009-LONDRES
2010-DUBLIN-ARRAS
2012-AMSTERDAM1-ARRAS-STOCKHOLM-OSLO-COPENHAGUE
2014-MILAN2017-ED SOLO-AMSTERDAM12018-ROME2022-PARIS-AMSTERDAM1(Canceled)-AMSTERDAM2
2024-BERLIN1-BERLIN2-BARCELONE1-BARCELONE20
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