Damaged Order (Again)

You are not alone actually, but I would say that you are lucky to receive a replacement. Whenever the "Into the Wild" vinyl was released, the jacket to mine was damaged (by damaged, I mean the vinyl had punched through the top of the jacket...luckily, the vinyl wasn't damaged). I sent an email to 10C asking if they would be kind enough to send a replacement jacket and was basically told I would either have to accept the vinyl "as-is" or send it back for a refund. I took the response as "tough shit" and didn't pursue it further. I don't plan on trying to resale the vinyl, but it was disappointing to be told that there was nothing they could do about it especially if the actual vinyl itself had been damaged. Ever since, I've been careful about what I order from them. Unless it's fan club exclusive, I go with Amazon.

I agree. I honestly want to give my money to the club as well, but you can't help but be disappointed in them when this kind of stuff arises on a semi-consistent basis. I can't help if the postal service sucks and destroys the stuff I order from them much in the same way that they can't be blamed for the same thing, but to just tell us "too bad, so sad" seems contradictory to the whole "let's do what we can for those who spend good money on the stuff we sell." I've had better service with people selling stuff on EBay.

Bushleaguer28 wrote:

Ya I know sometimes the postal service is to blame

this

Yes, my Ukulele Songs on vinyl has a bad split along the top right of the jacket, too..
When I ordered Into the Wild on vinyl from ten club, I must say, it came in perfect shape though..
Anyway, now that I think about it, 50% of the items I ordered from Ten Club had some kind of damages..
for example, I ordered some xmas singles some years ago and all of them except one had ugly creases and bent corners.. the live at the gorge had a crease in the cover, too.. and all of these damages don't seem to be caused by the postal service, because the external package was in good condition..
obviously, I never asked for a refund or return, because I live in Italy and, fuck, you know how much a pain in the ass it would be (not to mention that I ALWAYS receive items from Ten Club after at least two or more months)..
So, you're not alone here, I came with the conclusion that at the Ten Club they don't handle the goods with enough care..
I keep my fingers crossed that the Longing to Belong single and the ukulele deluxe songbook will arrive in pristine condition..

i have had split record sleeves and bent corners as well, but I don't think this is Ten club more so the sippers just treat the masses of things they get from ten club like shit and ignore the fact the items are fragile. Ten club is good about replacing damaged things when they can in my experiences with them, but I suppose things and poeple will always slip through the cracks.

I ask you keep this in mind.

ten club is not staffed by hundreds of employees like say amazon or barnes and nobles, so there is always a communication lag as well as a delay in any exchanges and re-shipments.

Just be patient, don't expect same or next day emails, and understand they are trying to do what is right as much as they can. We have all had frustrations with no responses, ticket issues etc... you are not alone. Just keep trying until you get a satisfactory answer, but understand it may take a few weeks and many tries due to the volume of complaints/concerns and lack of staff

good luck in getting your stuff righted, I hope it gets fixed

My uke book was damaged, I mentioned it on here and wrote the 10c and they just said 'send it back for a refund but we won't send you another because we're sold out.'