correct me if i am wrong...

Citizen Zack wrote:

Loyalty should be rewarded, right?

I agree with everything you said in this post, but I wanted to highlight what I believe was the most important point you made...and that's the loyalty we show this band and the 10c. Loyalty should be rewarded, even if that loyalty is doing something simple as renewing a membership on a annual basis. But I know we all do so much more then just renew our memberships to show our support for this band. We travel to see this band play any chance we get as well as we buy merchandise at those shows and most of us probably make a point to try and purchase all our PJ related merchandise through the bands goods store to show support. So I would say that we consistently hold up our end of the bargain, is it too much to expect them to do the same?

Hopefully 10c recognizes that their customer satisfaction needs significant improvement otherwise the only revenue they can expect to see from anyone moving forward will be the annual membership renewals and that's about it. Because I surely know that this is the last time I will pre-order something and be one of the last ones to receive the product while some non club members had product in their hands before me.

P.s. If interested, I have experience in growing sales & marketing teams as well as handling sales operations and would love to offer my services to come work for 10c. PM me if interested.

RM

teskeinc wrote:

The only way things will change is if people stop renewing their memberships. But because of seniority/ticket opportunities thats not going to happen. So theres two things we can do about the 10 clubs service nothing or like it. Sucks, but thats the reality.

i like it..

i know i would have to wait for my order..as it was clearly stated when ordered

but if you just ordered the vinyl on its own...you should have it by now.

Flutter Girl wrote:

I'm sorry but for what we are paying, we shouldn't have to take half an hour to rummage thru threads to find vague answers, and them dancing around our questions. Straight answers and updates should be regularly posted in the PJ News section. What a novel idea- news posted in the news section.

And there is no excuse for sending our orders out with the tour. They knew there was a tour. They knew how many pre-orders there were. They should have ordered enough to mail to us AND send out with the tour.

I actually was waiting patiently without fussing or being upset until I saw what was posted here, with the mocking tone to it. Only then did I get annoyed. We pay them. Good hard earned money. And if you ask a good number of us, we get charged rip-off prices (honestly, it doesn't get under your skin knowing you can wait till the release date to buy it cheaper on a different site and recieve it sooner than if you paid more to pre-order it here?). They shouldn't turn around and mock us when a few get pissed about not getting what we pay for. That's just obnoxious.

This is the best post I have ever read.

I read these forums everyday and don't feel the need to get my post count up like some wanna be mods do by coming in these threads and kissing the 10 clubs ass, defending them on a daily basis and pissing off other members.I think we all know who I am referring to.

The fact is, we pre-ordered the item. Pre-order means we should receive the item before some non paying 10 club member can just go get one at a concert. It really is ridiculous how we are treated as paying members. I'm sorry but it is the truth. I also agree with the guy who stated "what are we paying for?" I had to dig through this thread to find out about the status of the vinyl and that is just sad. They can't even ship out an email explaining the situation. So I guess I will receive my "pre-order" by Christmas...

I don't post often.

Read occasionally.

Based in the UK there aren't many perks to being a member but I renew when I remember,don't when I forget and probably receive a newsletter at some point.

I'm a consumer. We all are on this board. The product here is a band and their music.

I also consume groceries,books,at restaurants,at coffee shops. Some I frequent when I'm in the neighbourhood,some because they're the most convenient.

I go to the ones that treat me and my custom right. If I need to make a complaint I do and if that complaint is heard with respect I return knowing things go wrong and I'm valued.

If I made a complaint and the response was ended with justification and an adolescent-you're right,we suck I would speak with the manager,expect a full apology and never return.

But...but there is only one Pearl Jam. What a position of power for the 10c to be in! And absolute power has been known to corrupt.

Again and again I see complaints of shoddy customer service.

The only thing,to me,that is sadder than this is the group of people who continually defend the 10c.

I truly don't understand why.

Bad service is bad service.

If you went to a restaurant and every time you went the food/service was sub-standard would you still go?

If the staff were rude and defensive would you tip?

If the supermarket was always out of stock of a product wouldn't you use one that had it?

I truly don't understand why 10c is defended for what is simply shoddy service.

The only things I order tend to be t-shirts and a poster Yet take forever. Why? I ordered 3 cd box sets recently from a US company and arrived in a couple of weeks. Books the same.

Had I spoken to clients like SLH spoke to this thread I would be disciplined by my manager. And I'd expect this.

The fact there are people waiting for pre-ordered lps when they are being sold at shows smacks of greed and is a shameless abuse of customers goodwill.

As I said,I'm in the UK and this poor customer service really doesn't bother me.

But when people are being taken advantage of it dies. As does the fact there are people who collude with this.

Poeplr have the right to be treated with respect and to voice it when they aren't.

If you're on of the ones who doesn't mind being disrespected that's ok. But please,let those who want respect have their voice without you putting them down-that would be respectful.

Glad to see this thread still alive. I think there are some important issues that need to be addressed - like I said earlier, open and honest discussion is fair and justified here. We're paying customers that aren't getting what we pay for. Ed merch, newsletters, annual singles - where is this stuff? My membership doubled. Doubled!! I'm still waiting on my Uke Songs vinyl and have not received an email. The frustration grows every day. And like it's been said, you're between a rock and a hard place as a consumer because you want to be able to show frustration by not renewing, but the ticket issue is hard to pass up. On the off chance that they every do play a show within a couple of thousand miles of me, I want my decent seats without TM fees. That's a great perk that I don't mind paying for. But the membership section clearly states some things you get for your fee and I've seen none of it so far.

And to the folks who say things are always addressed on AET and we should just look in that thread instead of post our opinions - stuff is frequently not DIRECTLY addressed there and even if it was and when it is, I shouldn't have to listen to an obsure podcast for news. Like someone said here - post NEWS in the NEWS SECTION of the forum. Easy and quick to find for everyone. We just want to be in the loop. Problems at the pressing plant should have been relayed to the fans who preordered well before a couple of days ago. Just tell us what's going on and keep us informed. We pay for that right, no?

Flutter Girl wrote:

I think any of us who come in to contact with any members of the band need to do our best to inform them of what is going on here. Cos I just refuse to believe, yet, that they would be okay with how we are being treated by their fan club. This club represents them, and they need to be made aware that the representation is not a good one.

I, unfortunately, will continue to order thru 10c only because I don't know if and when what I am ordering will be exclusive, or slightly different, from what will be available elsewhere, and I don't want to lose out cos the folks running the show are incompetent.

I don't know if it's cos I'm an ex-Marine, or if it's cos I come from a very blue collar family with very strong blue collar values, but I just don't accept excuses. Especially if they are dealt in a smart-mouthed tone. If I whined like an itty bitty baby or got smart with my CO, I woulda been on shit duty for the next week. Maybe they don't realise just how cushy their job is. Maybe I'm just a bitch who doesn't take kindly to folk crying "poor me."

Sitting in front of a computer all day, making phone calls, and boxing cd's and t-shirts is not "hard work". Quit making sorry excuses and get the damn job done. If you can't get the job done, find a different job. This isn't rocket science.

ill not comment about what you say in general,only the military part...
music and thank God for that is not, Yes Sir work,is first of all art..and as an ex marine i think you know how to respect people work,no matter if its boxing cd and shirts...plus the good part about music ,boxing cd and shirts is that this work dont get people killed,from the other hand rockets kill people..

Flutter Girl wrote:

I think any of us who come in to contact with any members of the band need to do our best to inform them of what is going on here. Cos I just refuse to believe, yet, that they would be okay with how we are being treated by their fan club. This club represents them, and they need to be made aware that the representation is not a good one.

I, unfortunately, will continue to order thru 10c only because I don't know if and when what I am ordering will be exclusive, or slightly different, from what will be available elsewhere, and I don't want to lose out cos the folks running the show are incompetent.

I don't know if it's cos I'm an ex-Marine, or if it's cos I come from a very blue collar family with very strong blue collar values, but I just don't accept excuses. Especially if they are dealt in a smart-mouthed tone. If I whined like an itty bitty baby or got smart with my CO, I woulda been on shit duty for the next week. Maybe they don't realise just how cushy their job is. Maybe I'm just a bitch who doesn't take kindly to folk crying "poor me."

Sitting in front of a computer all day, making phone calls, and boxing cd's and t-shirts is not "hard work". Quit making sorry excuses and get the damn job done. If you can't get the job done, find a different job. This isn't rocket science.

Some credible arguments are probably going to be lost in your delivery. I think if everyone keeps cool, maybe some constructive discussion can happen between us and the 10c. Hopefully, at least.

there is no reason to pre-order from 10C anymore ... sure, i would like my money to go towards funding the 10C and i don't mind waiting a little bit longer but the reality is that you will be the last to get product that is available in larger retailers ... plus, you will probably pay more for shipping ...

i suspect it's a labour issue and they just don't have enough people filling orders ... which is too bad really ...

Nothing is going to change unfortunately.