Anyone else think the 10C needs a new ticketing system???

dimitrispearljam · April 2011

i find it ok..all members no matter what type (analog-digital)or( oldies-new ones)have thew chance to score...
its fair..1000 people try to score 100 pairs is difficult and has problem..the only thing must change is the have it in the card and lost them...

HailHailVitalogy · April 2011

It's not just the 250 pairs. That might be something the fans of the fan club should know before they attempt (not saying they MUST be told, but it would be nice). I was shut out of both MSG 2010 shows, was shut out of 3/4 Philly shows in 2009...but that's not the point. The point is that every time we log in, the site crashes. And it's just based on luck due to empty carts, invalid credit cards, etc. I've been saying this for a few years...GET A NEW SERVER.

But I do like this idea of requesting tickets. Pearl Jam did this in 2003 before I joined the 10c...you picked the top 3 shows you wanted to attend and the club gave you one of the 3.

Leash_In_Hiding · April 2011

JTH wrote:

dps79 wrote:

it is what it is if you don't like it this way then don't renew it's pretty simple

Yeah, love it or leave it, hippie.

Wait.... what?

No, it's not a good system. It can be improved. There's nothing wrong with offering suggestions as to how to do so. And shit, the guy joined in 1998 and at this point has a total of 8 posts? It's not as though we're dealing with someone who just signed up recently and unleashed a torrent of complaints.

I'm a hippie haha thanks, I just don't think it's necessary to complain when things are not going to change, again I've been shut out of presales before it's not the end of the world. If it means I have to miss a show or pay extra then so be it, do I want to pay more? No who does, but it's a presale it's not like 10c says I don't like the op or anyone else so I'm going to make sure they don't get tickets...come on

given2fly23 · April 2011

Honestly, I wish they would try to go to non-TicketMaster venues only again. Maybe other venues would allow 10C to get more tickets. I dont know about other cities, but there are several smaller non-TM venues in Chicago (Aragon, Riv). Actually I think Sears Center might be as well.

RedMosquito22 · April 2011

HailHailVitalogy wrote:

It's not just the 250 pairs. That might be something the fans of the fan club should know before they attempt (not saying they MUST be told, but it would be nice). I was shut out of both MSG 2010 shows, was shut out of 3/4 Philly shows in 2009...but that's not the point. The point is that every time we log in, the site crashes. And it's just based on luck due to empty carts, invalid credit cards, etc. I've been saying this for a few years...GET A NEW SERVER.

But I do like this idea of requesting tickets. Pearl Jam did this in 2003 before I joined the 10c...you picked the top 3 shows you wanted to attend and the club gave you one of the 3.

Pearl Jam usually gets anywhere from 12% to 20% of the venue.

I like how 10 Club went back to the choosing one show and being able to get other shows on day 2 of the sales. If they did this with PJ tours the ticket problems will pretty much be non existent. The problem with the EV shows were that they are in such small venues with very few tickets available. that and the admitted problem of people losing their tickets at the credit card process which they said has been fixed.

Leash_In_Hiding · April 2011

RedMosquito22 wrote:

HailHailVitalogy wrote:

It's not just the 250 pairs. That might be something the fans of the fan club should know before they attempt (not saying they MUST be told, but it would be nice). I was shut out of both MSG 2010 shows, was shut out of 3/4 Philly shows in 2009...but that's not the point. The point is that every time we log in, the site crashes. And it's just based on luck due to empty carts, invalid credit cards, etc. I've been saying this for a few years...GET A NEW SERVER.

But I do like this idea of requesting tickets. Pearl Jam did this in 2003 before I joined the 10c...you picked the top 3 shows you wanted to attend and the club gave you one of the 3.

Pearl Jam usually gets anywhere from 12% to 20% of the venue.

I like how 10 Club went back to the choosing one show and being able to get other shows on day 2 of the sales. If they did this with PJ tours the ticket problems will pretty much be non existent. The problem with the EV shows were that they are in such small venues with very few tickets available. that and the admitted problem of people losing their tickets at the credit card process which they said has been fixed.

:thumbup:

Get_Right · April 2011

HailHailVitalogy wrote:

GET A NEW SERVER.

You are not the first to suggest this. It has been suggested for years.
If it was that simple and cost effective, it would have been done. I dont believe for a second that the 10c is pleased with its technical issues.

pjsteelerfan · April 2011

RedMosquito22 wrote:

HailHailVitalogy wrote:

It's not just the 250 pairs. That might be something the fans of the fan club should know before they attempt (not saying they MUST be told, but it would be nice). I was shut out of both MSG 2010 shows, was shut out of 3/4 Philly shows in 2009...but that's not the point. The point is that every time we log in, the site crashes. And it's just based on luck due to empty carts, invalid credit cards, etc. I've been saying this for a few years...GET A NEW SERVER.

But I do like this idea of requesting tickets. Pearl Jam did this in 2003 before I joined the 10c...you picked the top 3 shows you wanted to attend and the club gave you one of the 3.

Pearl Jam usually gets anywhere from 12% to 20% of the venue.

I like how 10 Club went back to the choosing one show and being able to get other shows on day 2 of the sales. If they did this with PJ tours the ticket problems will pretty much be non existent. The problem with the EV shows were that they are in such small venues with very few tickets available. that and the admitted problem of people losing their tickets at the credit card process which they said has been fixed.

The ticket problems are pretty much non existent for PJ shows outside of NYC, Philly, Boston, Seattle. I don't recall the servers crashing for Kansas City and St Louis last year. Even DC was not sold out if I remember. And when people want to travel to see PJ, a lot of them really mean they want to travel to New York to see PJ. And in 2003- ticketmaster did not have the restrictions they do now.

RedMosquito22 · April 2011

pjsteelerfan wrote:

RedMosquito22 wrote:

HailHailVitalogy wrote:

It's not just the 250 pairs. That might be something the fans of the fan club should know before they attempt (not saying they MUST be told, but it would be nice). I was shut out of both MSG 2010 shows, was shut out of 3/4 Philly shows in 2009...but that's not the point. The point is that every time we log in, the site crashes. And it's just based on luck due to empty carts, invalid credit cards, etc. I've been saying this for a few years...GET A NEW SERVER.

But I do like this idea of requesting tickets. Pearl Jam did this in 2003 before I joined the 10c...you picked the top 3 shows you wanted to attend and the club gave you one of the 3.

Pearl Jam usually gets anywhere from 12% to 20% of the venue.

I like how 10 Club went back to the choosing one show and being able to get other shows on day 2 of the sales. If they did this with PJ tours the ticket problems will pretty much be non existent. The problem with the EV shows were that they are in such small venues with very few tickets available. that and the admitted problem of people losing their tickets at the credit card process which they said has been fixed.

The ticket problems are pretty much non existent for PJ shows outside of NYC, Philly, Boston, Seattle. I don't recall the servers crashing for Kansas City and St Louis last year. Even DC was not sold out if I remember. And when people want to travel to see PJ, a lot of them really mean they want to travel to New York to see PJ. And in 2003- ticketmaster did not have the restrictions they do now.

Without a doubt the those cities are the hardest to get tickets to which is why the pick one show on day 1 works. Otherwise people pick their show and one of those. Trust me, if there are shows in the south soon they won't last long either with all the people wanting a tour there.

It's just a fairer system and one their current system could easily handle.

tremors · April 2011

I definitely think the current system needs more improvement - there is far too much stress involved for so many members around ticketing time, and it has been going on for years. They need to try something different - and give more information.... anything to try and help relieve the genuine stresses suffered by 10C members (a lot of them, and not just hostile people - the system is turning decent people into hostile people).

I personally do like the 'instant' and direct way of buying tickets yourself - because I would rather there is some element of skill and perseverance, commitment really - to trying to buy tickets, over luck. So when the ticket sales are announced I make a point of clearing my diary so I know I can give it proper attention - and I would rather have that possibly give me an edge, rather than just casually apply and hope.

I'm not a techie expert, but it seems the server capacity is absolutely fine for the bulk of what 10C is trying to do online - the site is all fine in the day-to-day runnings. But then a few times a year it is clearly way above capacity, and for many people this is the most crucial time of the year. I think some creative solutions to making sure the site runs as it should do at crucial times of the year - and getting the 'first come first served' principle to work out fairly and effectively should be an ongoing priority for the Ten Club.

drinkbigredinstead · April 2011

I'd prefer a seniority based system...but that is just me...

josevolution · April 2011

How about PJ just does a proper Tour like all the other Major acts not just 15 shows for the whole country .....

Phish & DMB at least does 40 + shows everytime they do a proper Tour ....

CROJAM95 · April 2011

No less than 2 posters in this thread Said see ya 10c and PJ only months ago.... Now they are crying about tickets???? Make up Ur minds and stop acting like a brat throwing a tantrum!!

If you started a thread saying Ur done... Than leave. Save face, u look pretty stupid now

Better Dan · April 2011

dimitrispearljam wrote:

i find it ok..all members no matter what type (analog-digital)or( oldies-new ones)have thew chance to score...
its fair..1000 people try to score 100 pairs is difficult and has problem..the only thing must change is the have it in the card and lost them...

:thumbup:

Better Dan · April 2011

josevolution wrote:

How about PJ just does a proper Tour like all the other Major acts not just 15 shows for the whole country .....

Phish & DMB at least does 40 + shows everytime they do a proper Tour ....

pjsteelerfan · April 2011

josevolution wrote:

How about PJ just does a proper Tour like all the other Major acts not just 15 shows for the whole country .....

Phish & DMB at least does 40 + shows everytime they do a proper Tour ....

This would fix a lot of problems too

MB23033 · April 2011

Thanks to everyone for reading and replying. As previously stated I've been in the 10C since 1998 and don't really visit forums very often. I'm just trying to offer improvements to what I consider to be a broken system. I am not trying to bitch or incite flame. I appreciate everyone's opinion and at the end of the day it just feels good to get something off of my chest...I have a feeling that I am not really cut out for web forums....

hopethatuchoke · April 2011

dps79 wrote:

And I fixed my statement right after I posted that, I just got on a roll...this is the 10c not the warehouse or Phish's website....it is what it is if you don't like it this way then don't renew it's pretty simple

Sorry man. My bad. I didn't see that.

William Wallace · April 2011

MB23033 wrote:

Nowadays getting tickets to PJ & EV shows is ridiculously frustrating. I wasn't able to get tickets to any of the Seattle shows during all three 10C ticket on-sales.

Tickets go on sale at a specific time and the 10 Club's website crashes, people spend hours refreshing and a lucky few get tickets. There are all sorts of errors, carts getting emptied, website timeouts and the forums explode with pissed off fan club members. The 10 Club's website is not capable of properly distributing tickets in this manner. Period.

I propose doing this in a way similar to Phish, Dave Matthews Band & other bands. With those bands there is a ticket WINDOW (usually 3 days long) where ANY member can REQUEST tickets. This eliminates the website crashing. In the event that demand outweighs supply the fan club will not be able to honor every request. In this case the fan club can chose which members get tickets by seniority or by random allocation. This would be fair to everyone and eliminate the website crashing.

The current system is downright embarrassing for a band of Pearl Jam's caliber and has to go.

:thumbup:
I absolutely agree with you!

It is sad once again how intollerant some reactiones here are to the OP.
Ha made a suggestion and is accused of being a whiner and complainer.
If you think everything is perfect in the PJ universe, good for you.
If others think there are things that can be improved, at least listen to them and be open minded.
Guess what, this is what Pearl Jam stands for since 20 years!

Back to the topic, I think the ticket system mentioned here that DMB uses is much better than the PJ system.
And trying to be neutral, DMB is more popular in the US than PJ is. Just look at recent years record sales or concert attendance.
Comparing these two options, I think changing to the DMB system would improve the situation a lot.
The PJ system is not fair to a huge amount of people. You have to be online the mínute tickets go on sale. Last time I checked, there were people working without being able to use a computer. Bad luck for them (just one example).

STONEd and dAMENT-ED · April 2011

josevolution wrote:

How about PJ just does a proper Tour like all the other Major acts not just 15 shows for the whole country .....

Phish & DMB at least does 40 + shows everytime they do a proper Tour ....

I don't know that this is fair to suggest. I think a "proper" tour is one that suits the band's collective interests the best. They have been around for 20 years, not getting any younger, have families, and priorities/interests that may not agree with 40+ shows. Sure, we'd love to see them do 40+ shows, but I can't fault them for doing things the way they, as human beings, see fit. I think we all have so much passion for the band because of what they have shared with us doing a live show- relentless energy, passion, and emotion. I don't know that they could sustain that over 40+ shows and, even if they could, we could expect them to fold as a band a lot sooner in the end.

Anyone else think the 10C needs a new ticketing system???

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