Complaint thread- Put all complaints in here!

JF281054 · March 2010

The ticket purchasing process here is such a joke. Tickets were sold out or unavailable within the first 10-15 seconds of becoming available. The site comes down to a crawl. I mean I work in the IT field and I can be the first to tell you that developing a site and provide load balancing for high volume traffic for a website, is so easy to accomplish now-a-days that a cave man can do it. Also it DOES NOT cost that much to do it. And believe me with the money from goods, tickets, membership dues, and album sales Pearl Jam can afford it.

I would almost argue that they should not even bother doing this anymore.....It really does not pay and it be-little's the fan who spends the whole damn day trying!!!!, I mean unless they can guarantee tickets for every fan club member that has an active member ship based on the location of the venue, why bother...

And this pisses me off even more, there are already fan club members selling their tickets on Craigslist, Grrrrrrrrrrrrrrr

Ten Club/Pearl jam should re-consider the way they do their pre-sales...

Sorry for the venting..

inmyrvm · March 2010

Chrispj09 wrote:

inmyrvm wrote:

The problem is people can complain until they are blue in the face, and they just don't care. They kind of went back on their morals.

Yes they did. a 2 dollar charity charge. Are you serious? If i want to give to charity I can do it myself.

That's not what I was talking about.........

Chrispj09 · March 2010

they should've had a better solution. Before I signed on i knew it would be a cluster fuck and so did every other fan. It seems like the only one's who didnt know were the people running the show.

gndcd402 · March 2010

aNiMaL wrote:

gndcd402 wrote:

here's 10c's response to that...very mature on their part to basically slap the customer in the face.

"We are sorry you were unable to get tickets to the Boston show. Due to supply and demand we never guarantee tickets to all fan club members. As you can see all the tickets from yesterdays pre-sale are still on the site. There are difficult markets, and not so difficult markets so your situation is specific to the show you want to go to, and not a money making scheme. Boston, NY, and DC will all be this way due to the volume of tickets versus number of fans. There’s not a whole lot we can do about that. The server did not crash. Having more fans logged in than tickets available causes a bottleneck at the door.

We apologize that you live in an area of the country where this is the ticket sale norm and understand if you’d rather not renew and buy your tickets through Ticketmaster’s service only.

-10c "

Sounds like am honest reply. What's the problem with it? Everything they said was true, and they were not rude about it. Did you want them to talk to you like a 5 year old or an adult?

do u not see the extremely sarcastic "we are sorry that you live in a high traffic area" part where they basically mock us?

oh and by the way, i never wrote to the 10c, that is the response somebody else got on this board

TD-2243 · March 2010

I completely understand that the demand is more than the supply. My problem is with the system. There is no reason to have to sit at my computer for nearly six hours to get tickets. I, thankfully, got a pair of MSG 2 tickets, but I genuinely feel for the people who didn't get any. This was a meltdown and I have a new found respect for Ticketmaster. Yes, the service charges suck, but at least it works smoothly. It has become increasingly more difficult to get tickets through the fan club for people in the Northeast. I'm not going to boycott or anything like that, but it was a ridiculous and unnecessary experience. I'm still really tense from the whole thing.

No system is perfect, but PJ had to know that this would happen, just from past experience. I think it is insulting to the members who do deserve better than this for their undying dedication to this band. I'm generally not one to complain, but today was simply a terrible experience. Anyone who saying "stop whining" is really missing the bigger picture if they don't think things went completely awry. The ticket system is failing and I hope the band/management thinks of a way to improve the system. Like someone else said, either give the presales to a company that can handle it, or find a new way of distributing the tickets.

I'm sure I speak for many fans when I say that we are extremely grateful to have a band that sets aside something for the band, but I, for one, would gladly pay an increased service charge to get a better server just to get the tickets without the aggravation.

I'm willing to trade one of my MSG 2 tickets for an MSG 1 ticket. 10C # - 161xxx

aNiMaL · March 2010

inmyrvm wrote:

aNiMaL wrote:

gndcd402 wrote:

they are paying members too and at least deserve a fair chance at getting tickets...a chance that wasn't granted today.

Not true, no one had an advantage over anyone else. Therefore, everyone had a fair chance at getting the available tickets.

I think it's more about the servers being a piece of shit. Any they've known this happens.

Yeah, I get that. But the way I see it, if they were to upgrade to Ticketmaster speed servers, then our annual dues would more than quadruple. I just don't see it being worth that for them or us. I mean really, they are but just a fan club, not a corporate outsourced one, but a real band-owned fan club. They are not in the ticket selling business, with the exception of their own tours (compared to TM who sells tickets for just about EVERY sporting and music events nationwide), and only a very small percentage of the tickets for those tours.

My point is, we only pay $20 a year, and all the tickets they had available were sold to fan club members. Pearl Jam and The Ten Club have always been an inside operation, and I for one appreciate that.

OGT92 · March 2010

Actually there is more demand than supply. Sorry I had to. I've read a bunch of these posts since the sales and most of them have made me laugh histerically.

After reading what you wrote I agree. Even though I got tix to Boston I think they should do what DMB does. They have a lottery and my wife more times than not got tix. That is the most fair way of doing things. One last thing, PJ if you're reading this please play Whip It in Boston. I need to add that to my mp3 player and can't wait for the Philly performance. Thanks.

TD-2243 · March 2010

Oops! fixed that, thanks.

gndcd402 · March 2010

aNiMaL wrote:

Yeah, I get that. But the way I see it, if they were to upgrade to Ticketmaster speed servers, then our annual dues would more than quadruple. I just don't see it being worth that for them or us. I mean really, they are but just a fan club, not a corporate outsourced one, but a real band-owned fan club. They are not in the ticket selling business, with the exception of their own tours (compared to TM who sells tickets for just about EVERY sporting and music events nationwide), and only a very small percentage of the tickets for those tours.

My point is, we only pay $20 a year, and all the tickets they had available were sold to fan club members. Pearl Jam and The Ten Club have always been an inside operation, and I for one appreciate that.

how is it that other bands offer free fan clubs and handle MASSIVE amounts of traffic for tickets (cough cough MUSE AT WEMBLEY)? its 2010, technology is cheap now.

aNiMaL · March 2010

gndcd402 wrote:

aNiMaL wrote:

gndcd402 wrote:

here's 10c's response to that...very mature on their part to basically slap the customer in the face.

"We are sorry you were unable to get tickets to the Boston show. Due to supply and demand we never guarantee tickets to all fan club members. As you can see all the tickets from yesterdays pre-sale are still on the site. There are difficult markets, and not so difficult markets so your situation is specific to the show you want to go to, and not a money making scheme. Boston, NY, and DC will all be this way due to the volume of tickets versus number of fans. There’s not a whole lot we can do about that. The server did not crash. Having more fans logged in than tickets available causes a bottleneck at the door.

We apologize that you live in an area of the country where this is the ticket sale norm and understand if you’d rather not renew and buy your tickets through Ticketmaster’s service only.

-10c "

Sounds like am honest reply. What's the problem with it? Everything they said was true, and they were not rude about it. Did you want them to talk to you like a 5 year old or an adult?

do u not see the extremely sarcastic "we are sorry that you live in a high traffic area" part where they basically mock us?

oh and by the way, i never wrote to the 10c, that is the response somebody else got on this board

No, I am a man and actually took them at face value. I understand them to be sorry that you live in a part of the country where supply and demand are unbalanced in favor of demand. And there isn't really anything they can do about that. They are only alloted X amount of tickets to sell through the fan club.

Chrispj09 · March 2010

My point is, we only pay $20 a year, and all the tickets they had available were sold to fan club members. Pearl Jam and The Ten Club have always been an inside operation, and I for one appreciate that.[/quote]

Not a corporate? i would disagree when you have revenue of 7 million plus a year in memberships

Tone · March 2010

I live 20 blocks from MSG and am 0 for 4 in 10c presales since I moved to NYC. I got nothing, I got as far as checking out and putting in my credit card details for MSG1 before the tickets disappeared and I hit "buy" for MSG2 at least 50 times. My biggest frustration is I feel there is a lack of respect for our time. I think it's unacceptable for people to have to sit there for 5-6 hours refreshing a page only to be constantly met with error messages and crashes after hitting "buy". I saw "buy" so many times that it didn't even excite me anymore, cause I knew it meant nothing.

Alas I don't have any spares to swap you but would gladly take that MSG2 off your hands

peaceful · March 2010

You said it all. I, too, spent over 6 hours. I'm just done. No band is worth this amount of aggravation.

aNiMaL · March 2010

gndcd402 wrote:

aNiMaL wrote:

Yeah, I get that. But the way I see it, if they were to upgrade to Ticketmaster speed servers, then our annual dues would more than quadruple. I just don't see it being worth that for them or us. I mean really, they are but just a fan club, not a corporate outsourced one, but a real band-owned fan club. They are not in the ticket selling business, with the exception of their own tours (compared to TM who sells tickets for just about EVERY sporting and music events nationwide), and only a very small percentage of the tickets for those tours.

My point is, we only pay $20 a year, and all the tickets they had available were sold to fan club members. Pearl Jam and The Ten Club have always been an inside operation, and I for one appreciate that.

how is it that other bands offer free fan clubs and handle MASSIVE amounts of traffic for tickets (cough cough MUSE AT WEMBLEY)? its 2010, technology is cheap now.

I don't know anything about Muse at Wembley. Sorry. Is Muse a big band? Did you personally buy tickets through their personal webpage for a show there or something? Or was it from an outsourced or Major label owned website?

Lost In Ohio · March 2010

Chrispj09 wrote:

I think I might dig up Johnny Cochran and sue the ten club for stealing my 20 bucks. I paid 20 dollars and received absolutely nothing from them. Hats off to you ten club, nice little scam. Who's with me? We can get a class action lawsuit going.

I'm not trying to be a dick, so I apologize if I come across that way, but:
http://www.pearljam.com/ten-club/tickets
Pre-sale tickets are limited. Ten Club does not guarantee tickets for all eligible members regardless of seniority. Tickets are available to all eligible fan club members while supplies last.

http://www.pearljam.com/ten-club/membership-benefits
1. Our promise to do our darndest to get you the absolute BEST tickets in the house to Pearl Jam shows around the world.
2. Access to Ten Club members-only merchandise like limited edition silk-screened posters from Pearl Jam tours.
3. A holiday 45 RPM vinyl single with songs not found anywhere else.
4. Pearl Jam's full-color printed DEEP Magazine mailed to you
5. Full access to the Pearl Jam Online Community
6. Members-only contests and giveaways

Your $20 gets you the opportunity for pre-sale benefits, as well as a magazine, the single, various contests, and the forums.

Yeah, it sucks you didn't get the presale tickets, but keep in mind that a TON of people wanted tickets. There were probably several hundred thousand people trying for tickets in a venue that could only hold a fraction of said people. 10 Club only had a fraction of tickets for said venue.

You can try to sue, but I don't think it'll get you anywhere. They delivered exactly what they promised. The opportunity.

LEONARD147 · March 2010

are yous kiddin me or what!!! this is the second or 3 time we delt w. this shit man..... what r we paying 20 bucks for? yous gotta come up w. a new fuckin system for us members!! now once again your ghonna have corny ass people wallstreet people w/ the best seats screamin that eddie sing some bruce song! FUCKING BULLSHIT!!!

LEONARD -BREEZY POINT

aNiMaL · March 2010

Chrispj09 wrote:

Not a corporate? i would disagree when you have revenue of 7 million plus a year in memberships

I meant not Epic/Sony, i.e a large corporation. I wouldn't classify Pj as a large corporation. They are but an independent band. Their personal worth is of no bearing on this topic, in my opinion.

over bends · March 2010

It's not fair to complain about getting them or not, but it definitely is horrible that people had to wait 6 hours to find it out. And you can't even tell people it's there fault for trying that long when there were people still getting tickets at least 2 and a half+ hours after the sale. But it's not like 10c is torturing on purpose. I expect this sale to be what changes things up with the system. I can't remember people ever having to wait 6 hours, usually 40 minutes - 1 hour, no? 10c can't be pleased that people had to go through that.

marcos · March 2010

they should only play venues on their terms, I would pay extra for seats from them, at least they would be getting the money instead of ticket broker scum, but maybe they are like Van Halen did, though I hope not and I doubt it, but I would rather they get it, it would feel less like a rip off, and I'll spend because this is the only band worth it

Chrispj09 · March 2010

Lost In Ohio wrote:

Chrispj09 wrote:

I think I might dig up Johnny Cochran and sue the ten club for stealing my 20 bucks. I paid 20 dollars and received absolutely nothing from them. Hats off to you ten club, nice little scam. Who's with me? We can get a class action lawsuit going.

I'm not trying to be a dick, so I apologize if I come across that way, but:
http://www.pearljam.com/ten-club/tickets
Pre-sale tickets are limited. Ten Club does not guarantee tickets for all eligible members regardless of seniority. Tickets are available to all eligible fan club members while supplies last.

http://www.pearljam.com/ten-club/membership-benefits
1. Our promise to do our darndest to get you the absolute BEST tickets in the house to Pearl Jam shows around the world.
2. Access to Ten Club members-only merchandise like limited edition silk-screened posters from Pearl Jam tours.
3. A holiday 45 RPM vinyl single with songs not found anywhere else.
4. Pearl Jam's full-color printed DEEP Magazine mailed to you
5. Full access to the Pearl Jam Online Community
6. Members-only contests and giveaways

Your $20 gets you the opportunity for pre-sale benefits, as well as a magazine, the single, various contests, and the forums.

Yeah, it sucks you didn't get the presale tickets, but keep in mind that a TON of people wanted tickets. There were probably several hundred thousand people trying for tickets in a venue that could only hold a fraction of said people. 10 Club only had a fraction of tickets for said venue.

You can try to sue, but I don't think it'll get you anywhere. They delivered exactly what they promised. The opportunity.

IM not really going to try and sue. I thought digging up a dead body would've gave it away.
"Our promise to do our darndest to get you the absolute BEST tickets in the house to Pearl Jam shows around the world. "
They did not do this. their darnest would've been setting up a better system. they did not

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