MY CD/DVD-Rom drive and CD/DVD Burner too

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Posts: 3,175
edited December 2008 in Technical Stuff and Help
that should say

MY CD/DVD-Rom drive disappeared, and the CD/DVD Burner too




been burning discs all day, and all of a sudden, they're gone. I put a disc in, and nothing happens. I've tried re-booting, and nothing happens. Anyone know what to do before I call Dell and spend 3 ours on hold to speak to "Robert" in India?
Post edited by Unknown User on

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Comments

  • Posts: 6,036
    Try My Computer > View System > Hardware > Device Manager and click on "DVD/CD-Rom Drives" and scan to see if there's any changes.

    That happened to me once- they never actually disappeared, just got disabled somehow.
    PJ- 04/29/2003.06/24,25,27,28,30/2008.10/27,28,30,31/2009
    EV- 08/09,10/2008.06/08,09/2009
  • Posts: 294
    It could be an Upper/Lower filters problem in the registry. Its been happening alot with Toshiba laptops, the drives dissapear until you delete the registry keys for the filters.
    I'm spinning, oh, I'm spinning

    6/30/2008 - Mansfield, MA.
    5/17/2010 - Boston, MA
    9/3/2011 - East Troy, WI (PJ20)
    9/4/2011 - East Troy, WI (PJ20)
  • Posts: 3,175
    LongRd. wrote:
    Try My Computer > View System > Hardware > Device Manager and click on "DVD/CD-Rom Drives" and scan to see if there's any changes.

    That happened to me once- they never actually disappeared, just got disabled somehow.


    this was a big help, thanks. Haven't fixed it yet, but you were right on. There's a big ! next to them, and it says the drivers aren't working. I just downloaded an update for ITUnes/Apple which I don't even use, I wonder if that fried it.
  • Posts: 3,175
    it says this:

    Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

    Click Troubleshoot to start the troubleshooter for this device
  • Posts: 31,146
    try the solutions here:

    http://support.microsoft.com/?scid=kb%3Ben-us%3B314060&x=12&y=13#
  • Posts: 3,175
    cutback wrote:
    try the solutions here:

    http://support.microsoft.com/?scid=kb%3Ben-us%3B314060&x=12&y=13#

    thanks. I found the solution using google, sone tech chat board. It happened due to ITunes. I DL'ed the update yesterday, and that's what caused the registry to be corrupted
  • Posts: 298
    Once when this happened to me, it turned out the internal power connector was bent. It must have been that way since I installed it when I changed computers a few months before, but it had been working off and on. I used a different connector on the cord and then it was fine. So for someone else with a similar problem, it could be because of the power connector or the power cable itself.

    Melissa

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