'The Sunglass Hut' has a strange Policy

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Comments

  • Rhinocerous Surprise
    Rhinocerous Surprise Posts: 4,423
    dunkman wrote:
    this is exactly why i wouldnt try and catch them either... if they choices are $10 sunglasses VERSUS stabbing to the guts... he can keep them.

    my cousin once chased a shoplifter through the streets of my town... did so for about 20mins... he got a brick thrown at him and thats when he decided to give it up... his company was Woolworths and his boss said he could have an extra 5 minutes for his break to recover.

    Woolworths make millions upon millions of pounds per year.. he was 16 and on a shit wage... its just not worth a brick landing on your head.
    Who threw the brick? The shoplifter, or just some random violent (drunk) Scot? :eek:
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  • LikeAnOpeningBandForTheSun
    LikeAnOpeningBandForTheSun Posts: 6,097
    i'd chase him just for the fun of it. make him earn it. wouldnt feel bad for my poor supercorporation if he got away, though.
  • Strangest Tribe
    Strangest Tribe Posts: 2,502
    MrSmith wrote:
    i'd chase him just for the fun of it. make him earn it. wouldnt feel bad for my poor supercorporation if he got away, though.

    Yeah, if you can chase with reason to at least get a description or license plate...
    I think it's more important not to get yourself hurt and let the police handle it.

    I used to chase thieves when I was younger now I doubt I could make it to the parking lot and have enough strength to do anything if I actually did catch them.
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  • Pacomc79
    Pacomc79 Posts: 9,404
    chase? why not just use a taser?

    maybe those store alrams that read the RFID chips should just shock the crap out of you?
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  • BinFrog
    BinFrog MA Posts: 7,314
    small town beck wrote:
    That makes no sense?? Do they not need a receipt for cash back?


    I think they just used the "it was a gift" routine.
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  • pateljam
    pateljam Posts: 340
    MrBrian wrote:
    I was at the Store 'The sunglass Hut', checking out some shades and this guy walks in, picks up a pair of sunglasses and just starts to walk out.

    I ask the sales person "Did he just take that?" His reply "yes"...I asked him if he was going to go after him and he said "no"...I say "ummm should i go get him?"

    Then he tells me "dont worry, our corporate policy is not to go after people who steal things from the store"
    ---

    Does that make sense to anyone?

    I mean maybe they think it's too much trouble and takes too much time to run after someone or call the cops, but really?...Just let them go?

    I am off to get some sunglasses then
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  • Jack_C_Gregory
    Jack_C_Gregory Posts: 540
    pateljam wrote:
    I am off to get some sunglasses then


    No kidding, especially at the Sunglasses Hut where they try to charge you 100.00 for sunglasses.

    One of my buddies used to be head of security at Sears and he said that they couldn't stop people after they left the store, part of their policy. He also said if a person grabs something and then is out of the camera view for 30 seconds (like behind a pillar or behind a rack) they can't do anything because the person may have dropped or left the item when they weren't on camera. So I asked, "I could grab some shoes, stand behind a pillar for 30 seconds and then leave untouched", and he said, "Basically."
  • slightofjeff
    slightofjeff Posts: 7,762
    I think the policy should be: "If you think you can take him, run him down and beat his ass. If he is a large biker-looking dude who may or may not be carrying nunchucks ... say the hell with it."
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  • JaneNY
    JaneNY Posts: 4,438
    Wow - I had no idea this type of policy was in place. I'm not a big shopper, and I tend to pay for what I wish to own. What about keeping a camera handy, or just whip out your cell phone and catch a pic of whoever is taking whatever it is? Then you can show it to mall security.
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  • AmentsChick
    AmentsChick Posts: 6,969
    This is also Target's policy. My ex worked in security at Target and they can't actually do anything about theft. The security guards you see working are just there for looks, they CANNOT go after someone who steals.
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  • MrBrian
    MrBrian Posts: 2,672
    Pacomc79 wrote:
    I guess that says something about the markup on thier goods considering that they are able to still employ people and still stock shelves with all that shrink.

    Speaking about markup on goods. I've been to the Ralph Lauren (Chaps),Lee clothing,Timberland and Champion factories In Pakistan (back in the mid/late 90's)

    It's amazing that they made shirts for a few dollars cost and they retail for 50,100 dollars or more in the west.

    The conditions btw the workers worked in were not as bad as I thought they would be, then I saw the Nike Factory. Since then I dont really buy anything from them. Even if they have changed the standards.

    I of course took pictures of it all back then, I think my brother has those photos now. I'm gonna try and see if he can email or send me them so I can post them here. I'm sure everyone would find them pretty interesting.
  • mattcozea
    mattcozea Posts: 377
    If anything happened to him when he went after the guy, the store would be liable and would end up losing a LOT more money than what those sunglasses cost. Even if a hundred pairs of sunglasses were stolen, something happening just one time would be devastating to the store. It's just better business to let them go and hope you got them on camera.
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  • Maicojames
    Maicojames Posts: 35
    When I managed a store in Az a few years back( still had some latitude then)-the theft was unreal. I always let my good customers return/exchange-even when they had abused a tool beyond its warranty.

    Wouldn't you know those same customers began frequently apprehending thieves for me( where we were not supposed to go after them outside the store,btw policy was ambiguous to let corporate decide by situation).
    Now, if I dropped by on a day off, and saw someone leaving..which did happen..well I chased them down and recovered the merchandise...I know you never know who is armed and all. Worst was a knife pulled on me-and he got a thrashing for that. I still feel bad that some were despararate enough to steal from us, but had offered meals, cash to a few I caught-no takers.

    I think the customers helped reduce the theft the most-changed the envirionment. I guess it pissed me off a lot that some stole from the store and thereby my employees who worked their asses off for I think very little.
    At the time I was making decent $,and tried to help where I thought I could.
  • scw156
    scw156 Posts: 442
    MrBrian wrote:
    I was at the Store 'The sunglass Hut', checking out some shades and this guy walks in, picks up a pair of sunglasses and just starts to walk out.

    I ask the sales person "Did he just take that?" His reply "yes"...I asked him if he was going to go after him and he said "no"...I say "ummm should i go get him?"

    Then he tells me "dont worry, our corporate policy is not to go after people who steal things from the store"
    ---

    Does that make sense to anyone?

    I mean maybe they think it's too much trouble and takes too much time to run after someone or call the cops, but really?...Just let them go?


    I didnt take the time to read every post but you'd be suprised that most stores have a policy like this. Best Buys, Targets etc... either have a do not touch the guy policy or only security guards can take action... its to prevent some lawsuits I believe, like if some cashier tried to tackle a guy outside and he got hurt or something... no 100% sure tho
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  • Brain of mJ
    Brain of mJ Posts: 786
    The store I used to work at had a similar policy. They also said that in order to procecute anybody for shoplifting they needed photographic evidence of the person entering the store, picking the merch, and leaving the store. If they didn't have any one of the 3, they wouldn't/couldn't do anythign about it.
  • South of Seattle
    South of Seattle West Seattle Posts: 10,724
    I worked a Burlington Coat factory for a few months in my late teen years. We had a store manager that would follow around any black person that came into the store to make sure they didn't steal.

    Although 9 out of 10 times they were stealing piles of down jackets and running people over like they were Christian Okoye.
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  • NeilJam
    NeilJam Posts: 1,191
    Pacomc79 wrote:
    maybe those store alrams that read the RFID chips should just shock the crap out of you?


    Then people who actually paid for items would get shocked when the chip attached or packaged with the item isn't deactivated correctly.
  • NeilJam
    NeilJam Posts: 1,191
    WeaponX655321 wrote:
    One of my buddies used to be head of security at Sears and he said that they couldn't stop people after they left the store, part of their policy.


    When I worked at KMart in the 90's, their policy was that you couldn't accuse anyone of shoplifting (even if they were pocketing items) unless they actually left the store without paying for them.
  • NeilJam
    NeilJam Posts: 1,191
    mattcoz wrote:
    If anything happened to him when he went after the guy, the store would be liable and would end up losing a LOT more money than what those sunglasses cost. Even if a hundred pairs of sunglasses were stolen, something happening just one time would be devastating to the store. It's just better business to let them go and hope you got them on camera.


    This is the real reason for the policy most businesses have about not going after thieves. It's also why they tell cashiers to just hand over the money to anyone that tries to hold them up. Even a drawer full of cash is less of a loss than what they would have to pay out for a liability suit from an injured worker.

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